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HELP. Data Recovery from a dead external hard drive.
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Mar 19, 2017 16:25:21   #
DvlDawg Loc: Pensacola, FL
 
Being IT, I have had plenty of drives still spinning up and not reading for one reason or another (not mounting, etc,). Software extraction will sufficiently pull data off the drive. If yours has an external power supply, definitely check that if no power. If it pulls power via USB, change ports to a known good port to test. Check out the program ZAR.

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Mar 19, 2017 17:06:51   #
JeffDavidson Loc: Originally Detroit Now Los Angeles
 
First try various USB ports and a cable that you know works!

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Mar 19, 2017 21:44:01   #
pbcbob Loc: Delray Beach, FL
 
Ask around among your friends and acquaintances. A friend took mine to the computer lab at his job and recovered all my files. All I had to provide was a Passport hard drive and a 1.75 bottle of Johnny Walker Red.

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Mar 19, 2017 23:30:50   #
DBQ49er Loc: Dubuque, IA
 
Once again 5 pages and no answer as to what worked or how it ends. Like many posts on this site, lots of help but no ending to the story. SAD

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Mar 19, 2017 23:56:36   #
houdel Loc: Chase, Michigan USA
 
BJW wrote:
But the freezer seems a bit risky. Have you ever tried it?

Actually I have heard that suggestion quite a few times, especially back in the IDE drive days. I've never had to try it myself, but have never heard it did any harm either, at at least a few times it proved effective.

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Mar 20, 2017 00:25:16   #
Stach Loc: Staten Island, NY
 
Try RescuePro.org from SanDisk. Used a few times successfully, though it has been a few years since I last needed it. Good luck.

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Mar 20, 2017 01:19:27   #
houdel Loc: Chase, Michigan USA
 
DBQ49er wrote:
Once again 5 pages and no answer as to what worked or how it ends. Like many posts on this site, lots of help but no ending to the story. SAD

Yes, and the first post was yesterday. Give OP a chance to do something! If OP hard to order SW or HW to effect a fix he probably won't even have that to try for several days to a week. DUMBASS!

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Mar 20, 2017 01:45:35   #
bpulv Loc: Buena Park, CA
 
sarge69 wrote:
Just a thought. Put the drive in your freezer for an hour or two. THen plug it in. If the problem was/is misalignment,, the cold will adjust and you might be able to boot it up. If it is the motor, you're done.

Sarge69


CAUTION: Make sure the drive returns to room temperature before starting it up again because if there is any condensation, it could destroy everything.

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Mar 20, 2017 06:47:29   #
Longshadow Loc: Audubon, PA, United States
 
houdel wrote:
Yes, and the first post was yesterday. Give OP a chance to do something! If OP hard to order SW or HW to effect a fix he probably won't even have that to try for several days to a week. DUMBASS!



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Mar 20, 2017 12:12:44   #
jerryc41 Loc: Catskill Mts of NY
 
drklrd wrote:
...getting the cover apart is the tricky part.


I've taken a couple of cases apart, usually by prying them open. The two I opened were completely different inside.

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Mar 20, 2017 14:28:35   #
Straight Shooter Loc: Newfoundland, Canada
 
I had the same problem with a Seagate external HD. Local technicians unable to do anything with it. Sent it to Seagate, who wanted $1,200 to recover the data. I decided it wasn't worth that much and bought a Western Digital. Moral: backup, backup, backup.

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Mar 20, 2017 15:05:17   #
DBQ49er Loc: Dubuque, IA
 
houdel wrote:
Yes, and the first post was yesterday. Give OP a chance to do something! If OP hard to order SW or HW to effect a fix he probably won't even have that to try for several days to a week. DUMBASS!


I truly understand that we all post and reply within the day that someone asks for help. My point DUMBASS, is that the originator of the question should follow up with a posting of what has happened to the issue or issues so we ALL get a resolute that can then help everyone who invested the time to read all the posts and suggestions. We are all trying to learn and get better at what we do. As I will star this issue and come back to check, I hope that the people that use this site would continue to post a follow up to their issue either to continue this post or start a new post to follow up giving the answer to original question. Now do you get my point.

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Mar 20, 2017 15:28:00   #
houdel Loc: Chase, Michigan USA
 
DBQ49er wrote:
Once again 5 pages and no answer as to what worked or how it ends. Like many posts on this site, lots of help but no ending to the story. SAD
DBQ49er wrote:
Now do you get my point.

NO. You posted a pissy-ass comment a day and a half after the question was originally asked, bitching because "lots of help but no ending to the story. SAD" - your words, not mine. My point - OP's issue, unless he was damn lucky, isn't going to have an ending for a week or more, so there was no point in bitching out OP the day after his original post. Some things take time, and data recovery from a failed drive can take a LOT of time - sometime several weeks. Your post was rude!

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Mar 24, 2017 06:41:23   #
Dun1 Loc: Atlanta, GA
 
Even if you have consulted Apple Tech support, usually if there is an issue that the first tier or their technical support people can't handle or cure, did the Apple Tech personnel offer to discuss your issue with a Sr. Tech Support person ? In the past I have had a problem called Apple Tech support and that person could not find the answer or after trying several remedies, they mentioned contacting a Sr. Tech support rep have they ever made such a suggestion. The Apple Tech people in some cases are not in a call center, (a location where in some cases with Adobe Tech support you can hear the Adobe Tech support rep who sounds like the call is being made from a wind tunnel because of the background noise some Apple Tech Support employees actually work remotely or from their home).

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Mar 27, 2017 06:18:05   #
gnawbone Loc: Southern Indiana
 
So, BJW ..... what happened when you tried a new interface?

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