MT Shooter Loc: Montana

In late January I had a customer with a Sony/Zeiss 24-70mm F4 lens that would not autofocus. Since the lens was only 7 months old I recommended he send it direct to Sony for repairs. Using the warranty papers that came with the lens he sent it for repair to Sony in Los Angeles. It came back two weeks later with a polite form letter stating they "do not work on digital cameras at that facility", nothing else. So he then sent it to Sony Service Center in Teaneck, NY with the same request. Again, about 2 weeks later he got it back with the SAME FORM LETTER! Frustration level was peaking so He brought it in to see if I could figure out where to get it repaired as phone calls just stated to send it in with proof of purchase and it would be repaired if covered. I did an internet search and had some trouble coming up with the correct Sony repair center for their "Visual Image Products (cameras)", but finally determined that the only US facility to work on them was in Laredo, TX. Off the lens went again for repair. Yesterday afternoon my customer came in and put his A7R on consignment and bought a Nikon D810. Yep, the lens had been returned with a letter stating they worked on the cameras at the Laredo facility, but NOT ON LENSES. I double checked and the Sony repair webpage does not specifically address "lenses". We called Precision Camera Repair in Enfield, Connecticut, and they ARE an Authorized Sony Repair Center, but will not automatically repair warranted products until verified by Sony that they are indeed covered, regardless of proof of purchase info provided. Hopefully we will know by the end of the month if the lens will get repaired or not, that all depends on the charges he may get hit with.
Not stirring anything up here, just passing along a terrible experience a customer of mine had. He switched to Sony from Nikon almost 2 years ago, but has now switched back due to this experience.

MT Shooter Loc: Montana

Sony's service and repair web page:

https://pro.sony.com/bbsc/ssr/services.servicesprograms.bbsccms-services-servicesprograms-servicecenterlocations.shtml

alby Loc: very eastern pa.

let us know MT.... don't have a sony but interested anyway

repleo Loc: Boston

That seems to be the site for Pro video equipment

Try 1-888-222-7669 for in-warranty ILC and lens repairs

James56 Loc: Nashville, Tennessee

Try contacting Zeiss since that is who makes the lens.

http://www.zeiss.com/camera-lenses/en_us/service/photography-lens-repair-service/warranty-repair/americas/united-states.html

MT Shooter Loc: Montana

Sorry to burst your bubble but Zeiss does NOT manufacture the Sony E-Mount lenses bearing the Sony and Zeiss logos, they are manufactured by Sony in Thailand under "license" from Zeiss. Zeiss lenses come with Zeiss warranty paperwork, Sony lenses come with Sony warranty paperwork, and they are not interchangeable.

James56 Loc: Nashville, Tennessee

Not my bubble...just trying to help. Sorry

foathog Loc: Greensboro, NC

Teaneck is in NJ. I was born there.

jerryc41 Loc: Catskill Mts of NY

True, but it is close.

jerryc41 Loc: Catskill Mts of NY

I posted a link a few days ago to a tear-down by LensRentals - working on that lens - or very similar. I wonder what they would have done if they couldn't repair it themselves.

https://www.lensrentals.com/blog/2017/02/completing-the-teardown-of-the-sony-fe-70-200-f2-8-gm-oss-part-ii/

Corsica fox

I have an RX 10 in for damage repair at the Precision Camera Repair entity but it took a lot of internet looking to determine where to send camera (out of warranty) vs lens. Kinda like their menus. Had to call to make sure based on the unclear who does what to whom Sony sites and verbiage. I'll advise if I get a form letter.

AircraftGuru

My comments support your observation .... but apply to Sony PERIOD ... on getting service after the product is sold to you. Nine years ago I bought a Sony 52" aTV .... it worked about 5 months and then had a problem .... back then they pointed me to a local TV shop which they had for an authorized Sony TV repair center ..... that guy came out .... found the problem was the main circuit board ... put to TV back on its mounting surface and went back to the shop with the defective board .... about 5 days later he came back and installed it ... and it worked great for another 7 years ..... then another problem and I called the same local guy and he said that Sony pulled their Authorized Dealership from him .... and he told me that it would be better to get a new TV .... I researched it and instead of going to Best Buy or CostCo ..... I went on line to Sony's site and found the 55" model I wanted ..... and called Sony and bought it ..... a few days later, their truck from Las Vegas stopped and delivered and installed the TV ..... GREAT .... but a month later .... s problem .... a vertical 1" line went flown the screen from top to bittom about 20% from the right side .... so I called the old local Sony rep and he said he can't do it and to call Sony ..... in the next week or 2 .... I bet I made nearly 30 phone calls to them and nothing happened until I found their repair center (in Texas I think) .... then a couple of days later the same unmarked Sony delivery truck stopped at the house ..... and took the old TV and installed another new TV .... Sony's after sale support was terrible ..... I really like their TV's .... but if I ever buy another one, I'll buy it from a store with their own repair service. Good luck with your camera.

tainkc Loc: Kansas City

I never had a problem. What I always do is to call Sony service first. They ask for the info and then they give me an RMA. They even send me a box with a shipping label.

PhotobobII

Try Photo Tech in New York City 212-673-8400. They are an authorized Sony Service Center

CWW Loc: North Jersey

Thanks for the post. I was in in process of purchasing a 24-70 Zeiss A mount lense for my A77 11. After reading your post, TAMRON is looking pretty good. Any comments on TAMRON warranty service. Thanks to all who respond..