jerryc41 Loc: Catskill Mts of NY

I want to deactivate PS4 and PS5 before reformatting and installing PS6. When I begin the process, I get a window telling me that I cannot connect to Adobe. Actually, I can connect to Adobe and anyone else, but not to deactivate. I suppose I'll have to try a Chat or phone call.

Gidgette Loc: Boerne,Texas

Jerry, it seems we get the run around even on the internet. LOL Good luck, may need to call, can they be reactivated if needed?

tulsimm

Trying to learn.
I have used Adobe products over 22 years at work and now with hobby. I never have unregistered one sftw products, any ones and I have loaded a few commercial and personal.

I had to have the lic serial# of Sftw on the PC for upgrading. I have deleted old programs and files after upgrading without issues.

Why are you de-registering it? I've not heard of that before with any sftw. Is that a change at Adobe?

tulsimm

? Mr 4-1
Have you checked your firewall software settings on your PC to see if it is blocking the Adobe connection. It maybe set for Browser to go anywhere, child proofed of course, but coming out of the program, Adobe software "sftw", maybe stopped by your firewall.

jerryc41 Loc: Catskill Mts of NY

I was thinking about reformatting my hard drive, so I wanted to deactivate PS4 so I could reinstall in the future.

jerryc41 Loc: Catskill Mts of NY

If it's so detailed that it can block just one of Adobe's sites, then it's not something I can handle. I'm assuming it's a problem on Adobe's end since I can connect to Adobe but not to their deactivation site.

Brucej67 Loc: Cary, NC

I was on the phone for 6 hours talking with Adobe help desk in India. I loaded the upgrade from CS5 to CS6 (actually full separate install) and when I opened CS6 the first picture I load the image gets scrambled with 3/4 of the image showing, I then close the photo open it or any other photo in CS6 again and everything works right. It is annoying but something I could live with, so I decided to give their help desk a try, BIG MISTAKE. Their help desk person had a thick accent and was rude and after 6 hours he gave up and told me to re-gen the PC and load everything again. I do have plug-ins OnOne, Green Screen, etc. , however they weren’t loaded when the problem first appeared in CS6 (right after loading CS6), but he insisted on blaming plug-ins and told me that Adobe does not support the plug-in feature and that was my problem and I shouldn't use it. By the time I got off the phone with him I was ready to cancel my subscription, but calmed down and just decided to live with the minor inconvenience.

jerryc41 Loc: Catskill Mts of NY

Been there, done that. That's why I prefer not to call computer help lines - usually not much help.

wilsondl2 Loc: Lincoln, Nebraska

The last time I was asked if I wanted to go to "Live Chat" I was chating with a computer. - Dave

jerryc41 Loc: Catskill Mts of NY

For years they've been trying to develop a computer program that could fool people into thinking they were talking to a human. I believe there is actually a contest to that effect.

Brucej67 Loc: Cary, NC

Been there, done that. That's why I prefer not to call computer help lines - usually not much help.[/quote]

Hey, I found this guy on-line http://yfrog.com/kesxep who has the same problem as me, he thinks it is the beta version they have on-line to upgrade from CS5 to CS6 for $200. :thumbdown:

saichiez Loc: Beautiful Central Oregon

We've got to stop politically p___ing off India. As Jay Leno said "They've threatened to stop taking our computer support calls."

Hmmmm.... not sure if that would be such a bad thing.

When this happens to me, I call the marketing department of the company (in this case Adobe), which is more likely in the US. As an incensed user of the product, I ask to speak with a support person whose first language is US English and housed in the US. I insist on this and it often works.

You do know that in most cases, technical support people are usually not technically savvy on your product, but are actually reading from a script. Many call centers have these people sitting there with books from various products they pull off the shelf and run a script on your product. Break the line of questions from their script and they often get surly.

My other problem (and I explain this to marketing) is that my hearing makes it impossible for me to deal with heavy accents. I had one fellow in India (Henry, as I recall) actually spell everything he asked me for over two hours. Being persistent, I ended up demanding (and getting) a new Dell Computer.

jerryc41 Loc: Catskill Mts of NY

Yes, it has gotten to be almost laughable: the American name, reading from the script, being overly polite and thanking the caller every few seconds, repeating questions - the list goes on. As soon as I hear a heavy accent, the hairs on my neck go up because I know it isn't going to work. Since, as you say, these are not technical people, all they do is ask questions and give orders. Input from the caller is not wanted.

jimni2001 Loc: Sierra Vista, Arizona, USA

I always tell them that I can not understand what they are saying and ask to speak to someone who speaks English as their native tongue. I don't know if the person I get switched to is in the U.S. but I usually get someone that I can at least understand what they are saying without trying to guess what every fourth word is.

Brucej67 Loc: Cary, NC

Hello again, I found the answer from the person who was having the same problem I was having. The answer was to tune down the GPU, in CS6 on Edit->Preferences->performance there is a Graphic card adjustment under Advanced and if you change it to normal the problem disappears.



Hey, I found this guy on-line http://yfrog.com/kesxep who has the same problem as me, he thinks it is the beta version they have on-line to upgrade from CS5 to CS6 for $200. :thumbdown:[/quote]