I have a Pixma i960 that has generally given me beautiful results. All of a sudden I'm getting vertical lines in the black areas of the prints. I removed the print head and thoroughly but carefully cleaned it, reinstalled it and did a head alignment. The test pages show all the colors looking perfect except for the black, still vertical lines in all the settings. Printed a photo and everything looked good except the black areas, still has the vertical lines. Does anyone have a remedy for this? Thanks.
Maybe contact Canon's support via chat, email or phone - maybe even their FAQ's?
I had trouble with magenta doing the same thing. They sent me a new cartridge and it fixed the problem. Are you using original ones or refills?
AzPicLady wrote:
I had trouble with magenta doing the same thing. They sent me a new cartridge and it fixed the problem. Are you using original ones or refills?
I'm using the Canon brand.
I think I would try a new cartridge. Even the real thing fails on occasion.
It's been a while but I worked for Canon for 11 years, training retail store associates and management regarding the workings of Canon consumer printers.
What you describe, sounds like your rollers are either dirty or scratched. If I recall correctly, there was a roller cleaning function in the enclosed software. Try that or try cleaning the rollers with a soft cloth and denatured alcohol. Good luck.
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