Adorama does it again
Feb 14, 2016 07:02:12 #
I can not say it enough or read about it enough on uhh. Adorama customer service is top notch. I have recently made a few purchases from Adorama lately and the customer service was excellent. Most of us here have had great experiences with them and this is the case again. I would also like to add that Adorama prints service is the best that I have found. For a long time I have tried different companies for my prints and found that Adorama prints is the only place I will get my prints done at. I do a few shows a year and have gotten a lot of compliments on them from customers. I would like to thank Adorama for being a top notc customer oriented company. I give them 5 thumbs up. :thumbup: :thumbup: :thumbup: :thumbup: :thumbup:
Feb 14, 2016 07:34:45 #
al davis wrote:
I can not say it enough or read about it enough on... (show quote)
Definitely! They just printed another book for me.
Feb 14, 2016 07:41:08 #
Feb 14, 2016 07:47:24 #
I learn something every day. I never knew Adorama did printing. Where have I been?
Feb 14, 2016 08:08:01 #
They are the best, until you run into a little problem. Before I decide to make a picture part of my large print portfolio I usually have Adoramapix print them in 5x7 and 8x12. Recently I had 9 5x7 that was late coming back to me. After being on hold for 15-20 minutes at a time on several calls over a 5 day period I called their 212# to be told that the post office had returned the envelope because of a bad address, he reads it to me and there's nothing wrong.(Bad Mailman) He says he's gonna expedite the order I should get it in 2 days. A week later, no package and I go back through the same merry go round. I send E-mails got no response for 4 days. After I requested a refund through American Express, I get Email from Adoramapix requesting for me to call them. After an exchange of Emails I got my 9 5X7 UPS delivery.
I know the post office messed up but their mistake was compounded by Adoramapix lack of response.
I know the post office messed up but their mistake was compounded by Adoramapix lack of response.
Feb 14, 2016 08:47:09 #
al davis wrote:
I can not say it enough or read about it enough on... (show quote)
Another source for excellent quality B&W and color prints at great prices is Nations Photo Lab. They print standard and custom sizes and have very fast delivery. I use them exclusively. >AL
Feb 14, 2016 08:57:35 #
Feb 14, 2016 10:08:51 #
aellman wrote:
Another source for excellent quality B&W and color prints at great prices is Nations Photo Lab. They print standard and custom sizes and have very fast delivery. I use them exclusively. >AL
True.
Both Nations and Adorama are my go-to print houses. Always good work and shipping promptly and packed well.
Feb 14, 2016 10:45:08 #
I feel the same way about B&H as well. I also have purhased from Adorama.
al davis wrote:
I can not say it enough or read about it enough on... (show quote)
Feb 15, 2016 06:17:28 #
jerryc41 wrote:
Definitely! They just printed another book for me.
I don't post much. Feel compelled to say I enjoy/learn-from your *Thoughtful,well-researched* answers to UHH'ers questions.
Have to give an "attaboy," to "a regular here" if you don't mind. You stay "on-topic," -- Unlike some others. Please keep up positive "ON-TOPIC" posts. Press that shutter button - ON !!
Feb 15, 2016 08:34:53 #
ClinchfieldPaul
Loc: Salisbury NC
Adorama books are very well done, I have ordered 2 and recommend them to people after showing the quality of the book to people.
Feb 15, 2016 09:35:01 #
donrosshill wrote:
I learn something every day. I never knew Adorama did printing. Where have I been?
You're not alone. Good to know.
Feb 15, 2016 11:58:39 #
chienfou wrote:
They are the best, until you run into a little pro... (show quote)
I'm sorry for this - do you mind emailing me at libby@adoramapix.com with the order number. I would like to investigate. Also, please feel free to email me directly - anytime you have an issue. I am fairly quick in resolving issues.
Libby
Social Media Manager
Feb 15, 2016 12:34:56 #
Adoramapixlibby wrote:
I'm sorry for this - do you mind emailing me at libby@adoramapix.com with the order number. I would like to investigate. Also, please feel free to email me directly - anytime you have an issue. I am fairly quick in resolving issues.
Libby
Social Media Manager
Libby
Social Media Manager
Now THAT's a great example of the power of social media! More and more companies monitor their online reputations and respond like Libby has. Most firms really do want to avoid bad press, of any sort, and the quickest way to do that is to resolve customers' issues immediately. Even one nastygram from a disgruntled customer can kill hundreds of potential orders.
Unfortunately, ALL companies run into situations like this, where someone drops the ball. In this case, it reads like it was the shipper.
Feb 15, 2016 12:55:58 #
Adoramapixlibby wrote:
I'm sorry for this - do you mind emailing me at libby@adoramapix.com with the order number. I would like to investigate. Also, please feel free to email me directly - anytime you have an issue. I am fairly quick in resolving issues.
Libby
Social Media Manager
Libby
Social Media Manager
Props to you! Wish I'd known you in December
I had communication issues on my order back in late November of 2015 but fortunately the order made it prior to the holiday, so all was well even tho I never got satisfactory responses. :thumbup: Emails weren't being answered and Phone hours were out-of-sync with my timezone and/or availability (only answered for certain hours of the day). Website didn't confirmed the item was shipped (just said 'processing') even tho it arrived, so I guess it was. ;)
For future reference, what's the most effective way to obtain order info: telephone, email, website, or otherwise?
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