MacBook Pro and Lightroom 6: After a lengthy Chat with Adobe, the only way I can run LR6 on my MBP is to create another user and launch it that way. Any idea why?

jerryc41 Loc: Catskill Mts of NY

After a lengthy Chat with Adobe, the only way I can run LR6 on my MBP is to create another user and launch it that way. Any idea why?

rmalarz Loc: Tempe, Arizona

jerryc41 wrote:

After a lengthy Chat with Adobe, the only way I can run LR6 on my MBP is to create another user and launch it that way. Any idea why?

Jerry, that just doesn't seem right. Did the Adobe geek give you a reason why? If not, I'd say it was dubious information at best.

The only thing I can think of is a permissions issue. Creating another user would possibly grant that user permissions. However, you, as an administrator, should be able to change permissions for either users or groups of users. That would restore your ability to use LR without creating another user.
--Bob

jerryc41 Loc: Catskill Mts of NY

rmalarz wrote:

Jerry, that just doesn't seem right. Did the Adobe geek give you a reason why? If not, I'd say it was dubious information at best.

The only thing I can think of is a permissions issue. Creating another user would possibly grant that user permissions. However, you, as an administrator, should be able to change permissions for either users or groups of users. That would restore your ability to use LR without creating another user.
--Bob

I asked him why it would work with a different user, and he said I'd have to ask Apple. I posted the question on a MacBook forum. I'm glad I got it working, but I'd prefer to have it working on my part of the computer.

Dngallagher Loc: Wilmington De.

jerryc41 wrote:

After a lengthy Chat with Adobe, the only way I can run LR6 on my MBP is to create another user and launch it that way. Any idea why?

Jerry, the reason is simple - something in your user setup causes it not to run.... by creating a new user and running it something is NOT loaded and causing Lightroom not to run.

With a Mac, each user has a different and separate environment.

You can look at your login items and start eliminating things 1 at a time to see if the problem is there.

It may be something else entirely (beside login items) that is causing it, but it seems you have proven that it is something about your setup for your ID.

rmalarz Loc: Tempe, Arizona

jerryc41 wrote:

I asked him why it would work with a different user, and he said I'd have to ask Apple. I posted the question on a MacBook forum. I'm glad I got it working, but I'd prefer to have it working on my part of the computer.

Jerry, I'd be interested in knowing what you find out. That is, if you get it operational as you being the user.

The "ask Apple" comment indicates to me the guy didn't know how to give you a solution.
--Bob

Dngallagher Loc: Wilmington De.

jerryc41 wrote:

I asked him why it would work with a different user, and he said I'd have to ask Apple. I posted the question on a MacBook forum. I'm glad I got it working, but I'd prefer to have it working on my part of the computer.

Might be worth a call or trip to Apple so they can look deeper into your account configuration.

Dngallagher Loc: Wilmington De.

rmalarz wrote:

Jerry, that just doesn't seem right. Did the Adobe geek give you a reason why? If not, I'd say it was dubious information at best.

The only thing I can think of is a permissions issue. Creating another user would possibly grant that user permissions. However, you, as an administrator, should be able to change permissions for either users or groups of users. That would restore your ability to use LR without creating another user.
--Bob

If it is a permissions problem, running repair permissions in disk utility may correct it.

jerryc41 Loc: Catskill Mts of NY

Dngallagher wrote:

Might be worth a call or trip to Apple so they can look deeper into your account configuration.

It works okay on my iMac, and Apple is at least an hour away..

Searcher Loc: Kent, England

This happens on Windows machines as well. The only way I could run LR on my Win 7 was to create a new user.

I talked to Microsoft about it and they told me that it is not a rare occurrence when a program is constantly updated.

Microsoft moved all my programs to the new user name and everything has worked fine for almost two years and many updates.

I never did find out the whys and wherefores, but both my old and new user names carry the same permissions.

jerryc41 Loc: Catskill Mts of NY

Searcher wrote:

This happens on Windows machines as well. The only way I could run LR on my Win 7 was to create a new user.

I talked to Microsoft about it and they told me that it is not a rare occurrence when a program is constantly updated.

Microsoft moved all my programs to the new user name and everything has worked fine for almost two years and many updates.

I never did find out the whys and wherefores, but both my old and new user names carry the same permissions.

Thanks. That puts my mind at ease.

BobHartung Loc: Bettendorf, IA

rmalarz wrote:

Jerry, that just doesn't seem right. Did the Adobe geek give you a reason why? If not, I'd say it was dubious information at best.

The only thing I can think of is a permissions issue. Creating another user would possibly grant that user permissions. However, you, as an administrator, should be able to change permissions for either users or groups of users. That would restore your ability to use LR without creating another user.
--Bob

Jerryc41 did you go into disk utility and do a repair permissions?

Vinman

I had an issue when I first downloaded to my PC. The problem was that I had used an ampersand in my user name. Adobe was no help, I just kept reading different blogs until I came up with that. Adobe geek then agreed and I created a second user got it in and running and it actually showed up and works in the original user.

jerryc41 Loc: Catskill Mts of NY

BobHartung wrote:

Jerryc41 did you go into disk utility and do a repair permissions?

Thanks. I'll take a look at that.

EDIT: I'll go through this later.

http://support.apple.com/en-us/HT201560

djb663 Loc: Massachusetts

Did you have any version of Lightroom previously installed? This happened to me and after several hours with Adobe, the problem turned out that we had to go into the administrator or root account, uninstall the prior version(s) completely and then install to the root account so that all users could use it. Sorry for the lack of technical explanation, but something happened that noone could really explain, they just kept digging until something worked. Unfortunately, you'll have to get a really experienced Adobe tech, otherwise, they won't have a clue what to do.

jerryc41 Loc: Catskill Mts of NY

djb663 wrote:

Did you have any version of Lightroom previously i... (show quote)

I never had LR installed on that machine. LR6 was an update from LR5, so after installing it and entering the number, I had to enter the number for LR5. All was fine till I tried to start the program. Maybe I'll try to start it from my account again and do a screen capture of the message I get.