I want to give kudos to Adorama for their reaction to a perceived dilemma I had last week. When I fired up my email I was quite surprised to find an email from Adorama thanking me for my order. Since I had not ordered from them recently I immediately contacted their customer service. I got a very quick response stating that they had a glitch which sent out emails from old orders, in my case over a year old. I was told to ignore the email and they apologized for the mistake.
I find Adorama and B&H to be very professional and both have outstanding customer service. Nice to see in this tricky internet commerce place.
The irony is that it takes a "screw-up" to demonstrate good customer service. Give that it is our human tendency to complain, rather than compliment, kudos to the OP for taking the time to compliment.
The irony is that it takes a "screw-up" to demonstrate good customer service. Give that it is our human tendency to complain, rather than compliment, kudos to the OP for taking the time to compliment.
Well, perhaps I should have said "exceptional" rather than "good" There are many examples of great customer service provided routinely . but you knew what I meant. ;-)
Well, perhaps I should have said "exceptional" rather than "good" There are many examples of great customer service provided routinely . but you knew what I meant. ;-)
I want to give kudos to Adorama for their reaction to a perceived dilemma I had last week. When I fired up my email I was quite surprised to find an email from Adorama thanking me for my order. Since I had not ordered from them recently I immediately contacted their customer service. I got a very quick response stating that they had a glitch which sent out emails from old orders, in my case over a year old. I was told to ignore the email and they apologized for the mistake.
I find Adorama and B&H to be very professional and both have outstanding customer service. Nice to see in this tricky internet commerce place.
I want to give kudos to Adorama for their reaction... (show quote)
The irony is that it takes a "screw-up" to demonstrate good customer service. Give that it is our human tendency to complain, rather than compliment, kudos to the OP for taking the time to compliment.
I want to give kudos to Adorama for their reaction to a perceived dilemma I had last week. When I fired up my email I was quite surprised to find an email from Adorama thanking me for my order. Since I had not ordered from them recently I immediately contacted their customer service. I got a very quick response stating that they had a glitch which sent out emails from old orders, in my case over a year old. I was told to ignore the email and they apologized for the mistake.
I find Adorama and B&H to be very professional and both have outstanding customer service. Nice to see in this tricky internet commerce place.
I want to give kudos to Adorama for their reaction... (show quote)
Nice to have good customer service. I got a package back in the mail today returned for no postage. I mailed it a week ago and because I didn't have the receipt, I got to pay another $12.90 USD! It's not like I snuck in the back of the local PO and added my box to the outgoing mail. I guess I learned something. Always save the receipt. Marion
The irony is that it takes a "screw-up" to demonstrate good customer service. Give that it is our human tendency to complain, rather than compliment, kudos to the OP for taking the time to compliment.
I had left a message with the hospital administrator about the great treatment I was given by the xray tech. This morning the head of radiology called me, saying she was told I had contacted the administrator. She wanted to know what the problem was. She was totally shocked that I would call with a compliment--said that the only calls she gets are from people with complaints. She was really grateful that I would take the time to leave a compliment. But I think people should be rewarded for their great treatment. Why just be negative?
Nice to have good customer service. I got a package back in the mail today returned for no postage. I mailed it a week ago and because I didn't have the receipt, I got to pay another $12.90 USD! It's not like I snuck in the back of the local PO and added my box to the outgoing mail. I guess I learned something. Always save the receipt. Marion
Did you have insurance or delivery confirmation onthe package? Cause then the post office would have a record of the sale.
Did you have insurance or delivery confirmation onthe package? Cause then the post office would have a record of the sale.
No. I goofed. It's on it's way now. She has to know it was her fault, but.... what's a guy to do? Live and learn. I'm going to clean the car in the morning to see if I can find my receipt. I might find out it's too late, but it's worth a try. Thanks for your reply dragonswing. Marion
I had left a message with the hospital administrator about the great treatment I was given by the xray tech. This morning the head of radiology called me, saying she was told I had contacted the administrator. She wanted to know what the problem was. She was totally shocked that I would call with a compliment--said that the only calls she gets are from people with complaints. She was really grateful that I would take the time to leave a compliment. But I think people should be rewarded for their great treatment. Why just be negative?
I had left a message with the hospital administrat... (show quote)