Basil Loc: New Mexico

This is only the second time I've had to return something I bought from Amazon. The first time was when I bought a WD MyCloud Mirror. At the time I bought mine, the 6TB version was considerably cheaper than the 8TB, so I bought the 6TB. However, no sooner did I receive it that I noticed the price on the 8TB had called to just $30 more than what I had paid for the 6TB. So, I contacted Amazon and told them had I known the 8TB was going to be such a small amount more, I'd have opted for that version. Well, they allowed me to return the 6TB and I was able to purchase the 8TB.

Fast forward to this week. I ordered a new Case Logic SLRC-206 camera bag. Soon after I got it, I noticed a small manufacturing defect in which part of one of the zippers was not properly sewn in. Otherwise, I really like the bag and debated whether to send it back for a replacement. Well, I decided to return for a replacement, which I ordered Yesterday. The new bag will arrive tomorrow! Once I get the new bag, I simply return the first bag using a pre-paid shipping label they provided. I just need to drop it off at my local UPS.

Couldn't be easier.

teacherdad48 Loc: Coeur d'Alene, Idaho

gotta love Amazon! I shop there all the time.

richosob Loc: Lambertville, MI

Amazon is very good about returning products whether it be for a defect or price drops. Another company that is customer friendly is B&H. Every time I had a problem they would always help you.

Rich

sueyeisert Loc: New Jersey

You realize that you do pay for the return. Amazon takes the cost of the prepaid off the refund.

MikeMck Loc: Southern Maryland on the Bay

I've been dealing with Amazon since the 90's. Great customer service and return policy. B&H has also got great customer service!

eshotwell Loc: Eaton Rapids, Michigan

There should be no charge for the return if it was because of a product defect.

Basil Loc: New Mexico

That was not the case when I returned my 6TB MyCloud Mirror, so I could turn around and buy the 8TB MyCloud Mirror. I had paid $358 for the 6TB version, and as you can see in attached screen shot that is exactly what they refunded:
They sent me the new Hard Drive when I paid the regular price (free shipping) and they gave me a shipping label to return the 6TB drive at no charge.

For my replacement bag, they shipped the new bag (arrives today) at no charge and gave me a shipping label to send back the defective bag. Also no charge. Maybe this is because I'm a Prime member, I don't know, but in both cases I have not been charged with any shipping costs.

Dds82

Oo

Love Amazon.com and Amazon.ca......I ordered a 70-200mm 2.8 canon L $2000 lens and realized I had ordered the older version, and wanted the newest version instead. They took the return 100% and sent me the newer version, no questions asked. Great place to shop

warrior Loc: Paso Robles CA

Again I thank Amazon for what it has done for CA shoppers! :thumbup: