StevenG Loc: Long Island, NY

I have been using Topaz products for years, and love the effects. However, as has been discussed on this forum before, the tech department leaves a lot to be desired.

I recently developed a problem where the colors of the photo in Adjust are "off"; they look dull and a bit off color.

My workflow consists of LR5>PSCS6>Topaz Adjust. The colors look fine in both LR and PS. When I enter Adjust, the colors are off. I can make adjustments, although I can't tell what the final picture will look like until I return to PS6, where the edits once again have the correct colors. When I return to LR5, the colors are also as they should be.

The tech (Ryan) told me to switch PS6 color space from ProPhoto RGB to sRGB, and see if that works. It didn't!! He also told me to change my monitor color settings (MacBook Pro). I won't do that as it took me a while to get the monitor calibrated so that the printed pictures matches the monitor fairly well.

I am hoping to hear from the tech again, but based on past experience, have little hope of a solution.

Any Suggestions?
Steve

Newsbob Loc: SF Bay Area

At this point, I'd completely uninstall Topaz Adjust, reboot the computer, and then re-install the program. It shouldn't take too long, and won't screw up anything else. Worth a try.

JCam Loc: MD Eastern Shore

I'm running PSE10 and sometimes use "adjust". The only consistent color anomaly I've noticed is that a grey sky always comes out considerably darker, too dark. My solution when I have a photo like that is to print a trial 4" x 6" as a test so as not to waste an 8x10, 14 or 17" paper.

StevenG Loc: Long Island, NY

Thanks for your comments and suggestions. I did not respond until now because I was waiting to hear from Topaz again. After a week, I again contacted tech support. I was told that this is a software problem on their end, of which they are aware. However, their software engineers are working on new product, and can't address this issue now. Needless to say, this made me rather angry. As others (and I) have previously ranted on this website, it is nearly impossible (actually it is impossible) to speak with any one other than the tech, Ryan. So, I emailed him and asked him to forward my concerns to the software engineers, which he promised he would do. However, he is not particularly hopeful I will get a response. TOPAZ: if you follow this forum, get your customer service act together!!!