murphy Loc: Georgia

That was done on both my T3i and 60D. Canon did admit it needed repair.

murphy Loc: Georgia

Thanks for that info, I'll keep it. Right now the warranty is still good. So----

47greyfox Loc: on the edge of the Colorado front range

I'll join the repliers who have had nothing but good luck with Canon service. My 70D and SW50 were both refurbs. I have also purchased a couple S100 when they were deep discounted. The 70D had dust on the focus screen that didn't affect exposures. Canon took care of it and I had it back in about a week. I join a previous replier who suggested providing as much detail as possible in describing your issue with the lens. Good luck.

mikedidi46 Loc: WINTER SPRINGS, FLORIDA

I got a refurbished 24-105, but I bought through Adorama, and it is now over a year with me, and excellent. I am sorry to hear about your problem.

Cappy Loc: Wildwood, NJ

I purchased a refurb lens from Canon and it works perfectly. I always thought a refurb was better because Canon would go through it with a fine toothed comb and you would have something equal or better than a new one because it would be tested by high standards. After reading all reply's if I purchase another I will test it immediately.

Judy1900 Loc: Brasstown, NC

Sorry you are having the problem and I agree that you need to be very specific about the problem when talking with a tech. I have had very good response from Canon. Have purchased a refurb lens, have had repair done to my camera and a tech even helped me figure out a problem that was my stupidity, yet walked me through it very patiently. I would call and ask to talk with a supervisor. The equipment I have bought from them, including the lens, had a one year warranty, just like the new equipment. Maybe the two weeks is a return policy, but you should still have the one year warranty. Go for a supervisor.

Gifted One Loc: S. E. Idaho

I have had nothing but great experience with Canon service. All of the refurbished thing that I have bought have been from Canon direct. I would hover buy from a reputable dealer. I agree with MT that you need to be communicate exactly what the problem is, both verbally and in written and with digital and had copy of image.

If I want to be pissed-off that is my choice. Canon was the first company to retail their refurbished goods with a one year warranty.

I have let things slip thru the cracks not testing new gear at once. If return privilege is lost it's on me.

It is disheartening and I am sorry that you have had a problem. J. R.

If all else PM with prices. I will give you what you think their worth.

TheBigCheese

I think you might have gotten a dud or maybe your contacts just need cleaning as mentioned by others. I really doubt you would have gotten better service from Nikon. They have an "F" rating with the BBB while Canon has an "A". That has been my personal experience and I will never buy a Nikon product again. I have bought 4 Canon refurbs over the years and all worked well.

WNC Ralf Loc: Candler NC, in the mountains!

Too bad you waited till the warranty expired, never had much luck with ANY manufacturer if i waited for the warranty expired.

SonnyE Loc: Communist California, USA

Well your name is Murphy.... :shock:

I'm sorry, but anytime I see the name "Murphy" I think of "Murphy's Law." :lol:

That sucks about your lens.
Hope they make it right for you.

murphy Loc: Georgia

Yes, I know and that was my fault and I accept that. I should have read the "fine print" but my goodness it's been there 2 and now 3 times. That's very discouraging and now just can't feel good about that lens. I am hoping they decide to let me either get a different lens as I know they don't reimburse which I wish they did because I would like to have a 50 1.4 but not a Canon one, since I made the mistake of not reading reviews. Since this problem I have and found that a lot of them have these focusing problems. Granted initially I made the mistake of not checking it out and getting it back to them in the 2 weeks. I would really like to feel more confidence in them. That's hard to do when you find out these are not refurbs but just returned. I really didn't like that because it makes you think they were checked out and everything is A-Okay. Not so. Just really discouraged with both them and the lens. I really made the mistake of not even worrying about it. Too much trust really. Well, hopefully they do the right thing. We'll see and I will let you know. No one should have to send a bad lens back 3 times. That's just not right.

murphy Loc: Georgia

That was my mistake too! I will never make that mistake again. That was my fault. But it really bothered me to find out that it wasn't refurbished and a just a return. Never would have expected that from Canon. Live and Learn!

murphy Loc: Georgia

Yep, Murphy's Law! Thanks

murphy Loc: Georgia

Yes, I do have the one year warranty but so far they have insisted it be returned for repair. But, 3 times! Real discouraged. Have talked to Supervisors each time. So far to no avail. Hopefully, this time! I'll let you know.

murphy Loc: Georgia

I made the mistake of believing that too. So Yes, don't delay! My mistake but 3 times back??? Am hoping they offer to do something about it and don't just send the darn thing back again. Burned out at with it at this point!