Adorama droped thwe ball (Page 2): Again...Helen has offered to help! Take her up on that and quit bellyaching! (Personally I don't shop Adorama as they are too pushy... I exclusively...

wildman Loc: Bluffton, SC

Again...Helen has offered to help! Take her up on that and quit bellyaching! (Personally I don't shop Adorama as they are too pushy... I exclusively shop B&H!)

wm

FrumCA

bull drink water wrote:

I lost the order number, however they verified the order through online records. they did bill my credit card.

I'll be interested to hear what Helen tells you and how the problem is resolved.

HelenOster Loc: New York

wildman wrote:

.......I don't shop Adorama as they are too pushy...

I was sorry to see this; if there is a particular rep who has caused you problems I'd be interested to know who, and in what way he was pushy....

Yooper 2 Loc: Ironwood, MI

Helen has asked several times to help. Do you want help or do you want to go on and on about the problem? I'd give Helen a chance to solve it.

DavidPhares Loc: Chandler, Arizona

HelenOster wrote:

I was sorry to see this; if there is a particular rep who has caused you problems I'd be interested to know who, and in what way he was pushy....

Hey, Helen, I do not know you, and I have never had a problem with ADORAMA, but I am glad you are here on UHH. It is a great service to our members. Thank you for your time.

David

dsmeltz Loc: Philadelphia

Well. It looks like the OP, who was on after Helen gave her email address twice, the second time was just after Midnight, has had an opportunity to reach out for help. Helen is obviously monitoring the thread. I think it is up to the OP now.

I am a little confused as to how the OP can place an order and not have an order number. I do that sort of thing on line exactly to make sure I have a paper trail. Did the OP order by phone?

Bizzy Loc: North Carolina

I have been doing doing business with Adorama for years and have always been pleased. I have to admit I cannot speak personally of their customer service, because I have never had an issue. Most items arrive at my home days before expected and always in perfect condition,even refurbished items.

cjc2 Loc: Hellertown PA

I can also state that, based upon my personal experience, Adorama is a very good outfit and they have exceptional customer service. I was just in the store this past Sunday to do an exchange for a malfunctioning product (can you believe a bad D4s?) and to trade in some equipment. Both transactions went smoothly and I felt positive about both. Seeing Helen on this site enforces my point.

Pdunnuck Loc: Onalaska, TX

DavidPhares wrote:

Hey, give Helen a chance to look into it. No merchant is perfect. I have had nothing but great dealings with ADORAMA. They have done everything humanly possible to make my buying experience a good one.

While I orefer to buy from my local shop (Tempe Camera), I have bought from ADORAMA often. Good people.

Ditto...good experience with Adorama...give her a chance!

digit-up Loc: Flushing, Michigan

Pdunnuck wrote:

Ditto...good experience with Adorama...give her a chance!

I find it "more than a little odd" that the op has done near nothing to deal with/through Helen. She represents Adorama here on UHH, and yet he has seemingly NOT bothered to let her resolve his issue... I think he has many "ISSUES" of his own to deal with... LAME!! RJM

RWR Loc: La Mesa, CA

dsmeltz wrote:

Well. It looks like the OP, who was on after Helen gave her email address twice, the second time was just after Midnight, has had an opportunity to reach out for help. Helen is obviously monitoring the thread. I think it is up to the OP now.

I am a little confused as to how the OP can place an order and not have an order number. I do that sort of thing on line exactly to make sure I have a paper trail. Did the OP order by phone?

And he made a comment on another thread about 30 minutes ago.

Effate Loc: El Dorado Hills, Ca.

MT Shooter wrote:

Adorama did a big sale on some Lexar 800X and 1066... (show quote)

I ordered two of the Lexar 64 gig 1066x CF cards but they immediately stated they were out of stock. They sent me an e mail approx once a week stating still back ordered, I would not be billed and giving me the option to purchase an alternative. It took a couple of months but eventually they delivered and only then charged my card.

HelenOster Loc: New York

I found the order; it shipped out to the OP on August 15, but was lost by the carrier. As soon as he contacted us we advised the carrier that there was a problem.

Following an investigation by the carrier, it could not be traced, and the OP was credited on September 15.

I have sent him a copy of the details of the credit from his account.

HelenOster Loc: New York

RWR wrote:

And he made a comment on another thread about 30 minutes ago.

Really? Can you send me the link? Helen@adorama.com

RWR Loc: La Mesa, CA

HelenOster wrote:

I found the order; it shipped out to the OP on August 15, but was lost by the carrier. As soon as he contacted us we advised the carrier that there was a problem.

Following an investigation by the carrier, it could not be traced, and the OP was credited on September 15.

I have sent him a copy of the details of the credit from his account.

Could you tell us who the carrier was?