Adorama droped thwe ball
Sep 22, 2014 15:46:18 #
with a history of good experiences, I ordered a 2pack of sdhd memory cards. I requested expedited shipping, that was late July or early August. after 10 days I called their customer I got a rep with a accent I had trouble with, but he promised i'd get them in 10 days.two weeks later I was billed on my credit card. another call got me another 10 day promise. well i'm still waiting.
Sep 22, 2014 15:51:09 #
amehta
Loc: Boston
bull drink water wrote:
with a history of good experiences, I ordered a 2pack of sdhd memory cards. I requested expedited shipping, that was late July or early August. after 10 days I called their customer I got a rep with a accent I had trouble with, but he promised i'd get them in 10 days.two weeks later I was billed on my credit card. another call got me another 10 day promise. well i'm still waiting.
Very odd, at a minimum after the call it should have arrived in 1-2 days, they should never have said 10 days at that point.
Sep 22, 2014 15:54:33 #
I'll bet they don't have it stock. Get your money back & shop somewhere else. If they won't refund you, get your credit card provider to reverse the charge.
amehta wrote:
Very odd, at a minimum after the call it should have arrived in 1-2 days, they should never have said 10 days at that point.
Sep 22, 2014 16:06:08 #
bull drink water wrote:
with a history of good experiences, I ordered a 2pack of sdhd memory cards. I requested expedited shipping, that was late July or early August. after 10 days I called their customer I got a rep with a accent I had trouble with, but he promised i'd get them in 10 days.two weeks later I was billed on my credit card. another call got me another 10 day promise. well i'm still waiting.
Adorama did a big sale on some Lexar 800X and 1066X SD and CF cards this summer and could not fill all the orders with their inventory at the time. The prices were very low and they cannot replace their inventory for the prices they quoted. They finally cancelled many of the SD card orders as "discontinued product" when in fact it was just more expensive than they could afford to sell, they did fulfill most of the CF card orders as far as I can ascertain, I got mine anyway which was good as they cost me less than my dealer cost direct from Lexar was.
Adorama does have a STRICT policy they adhere to in that they DO NOT charge your credit card for items not in-stock. If they did this to you I would call and ask for a supervisor to look into the issue for you as they definitely do not do that as a part of their standard business practice.
Sep 22, 2014 16:39:43 #
bull drink water wrote:
with a history of good experiences, I ordered a 2pack of sdhd memory cards. I requested expedited shipping, that was late July or early August. after 10 days I called their customer I got a rep with a accent I had trouble with, but he promised i'd get them in 10 days.two weeks later I was billed on my credit card. another call got me another 10 day promise. well i'm still waiting.
This doesn't sound right - please can you email me with your order number: Helen@adorama.com
Sep 22, 2014 18:38:36 #
HelenOster wrote:
This doesn't sound right - please can you email me with your order number: Helen@adorama.com
I lost the order number, however they verified the order through online records. they did bill my credit card.
Sep 22, 2014 18:58:46 #
bull drink water wrote:
I called their customer service, I got a rep with a accent I had trouble with.
I called their customer service, I got a rep with a accent I had trouble with.
Bull, of course you had trouble understanding them, they are New Yorkers!!
I'd rather deal with customer service in India, and they are more polite!! :lol: :lol: :lol:
SS
Sep 22, 2014 20:35:25 #
bull drink water wrote:
I lost the order number, however they verified the order through online records. they did bill my credit card.
Can you access your credit card statement or running total on-line?
I don't know if this works for all credit cards, but when I don't recognize a name on the statement, or the amount that goes with the name, I go on-line, and double click that particular post. Doing this, I have noticed that some merchants will include the order number in that information.
Sep 23, 2014 00:33:42 #
bull drink water wrote:
I lost the order number, however they verified the order through online records. they did bill my credit card.
If you'd like my help, please can you email me? Helen@adorama.com
Sep 23, 2014 01:32:16 #
SharpShooter wrote:
Bull, of course you had trouble understanding them, they are New Yorkers!!
I'd rather deal with customer service in India, and they are more polite!! :lol: :lol: :lol:
SS
I'd rather deal with customer service in India, and they are more polite!! :lol: :lol: :lol:
SS
no, it was an indian rep, I can understand new Yorkers.
Sep 23, 2014 02:05:32 #
bull drink water wrote:
no, it was an indian rep, I can understand new Yorkers.
If who I think it is, the rep is from Manila
Sep 23, 2014 07:31:37 #
bull drink water wrote:
with a history of good experiences, I ordered a 2pack of sdhd memory cards. I requested expedited shipping, that was late July or early August. after 10 days I called their customer I got a rep with a accent I had trouble with, but he promised i'd get them in 10 days.two weeks later I was billed on my credit card. another call got me another 10 day promise. well i'm still waiting.
I've had things like this happen, but not very often. It makes you wonder could have possibly have happened. I wonder why the rep said 10 days? That's a long time for a short distance. At least you weren't waiting for a new camera. That would be infuriating.
If I were you, I'd wait patiently and then place another small order and see how that goes, just to ease you mind about Adorama.
Please keep us informed about how this develops.
Sep 23, 2014 07:51:35 #
DavidPine
Loc: Fredericksburg, TX
This is the first really negative posting I have seen regarding Adorama. It will be interesting to see how it plays out. Helen usually jumps on what issues have occurred and seems to be really concerned that issues are resolved. Give her a chance to solve your problem.
Sep 23, 2014 08:08:09 #
HelenOster wrote:
If you'd like my help, please can you email me? Helen@adorama.com
Hey, give Helen a chance to look into it. No merchant is perfect. I have had nothing but great dealings with ADORAMA. They have done everything humanly possible to make my buying experience a good one.
While I orefer to buy from my local shop (Tempe Camera), I have bought from ADORAMA often. Good people.
Sep 23, 2014 08:32:18 #
DavidPhares wrote:
Hey, give Helen a chance to look into it. No merchant is perfect. I have had nothing but great dealings with ADORAMA. They have done everything humanly possible to make my buying experience a good one.
While I orefer to buy from my local shop (Tempe Camera), I have bought from ADORAMA often. Good people.
While I orefer to buy from my local shop (Tempe Camera), I have bought from ADORAMA often. Good people.
I agree! I have purchased from them and have never had a problem! Although I am a southerner, I have had no problem understanding Norman or Issac!
:-D
Helen has asked you to contact her, have you? If so, what was the outcome?
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