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My first bad experience with B&H
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Jan 14, 2014 05:21:33   #
Manglesphoto Loc: 70 miles south of St.Louis
 
jackm1943 wrote:
I've used B&H over the years with good results. But last Christmas I received a Kirk L bracket for my 60D with battery grip. I removed it from the packaging but never had it on the camera. It is brand spanking new. But, a week ago I traded the 60D for a 6D. Today I called B&H to ask about returning it and trading for a similar item for the 6D. I was told that, without the original Kirk packaging, which I had discarded, they would not accept any returns, even tho I had the receipts and shipping docs. I normally keep all packaging for new products but for some reason didn't for this item. I don't know how you all feel about that but I think they should have been willing to do a trade even if they had to charge a reasonable restocking fee.

It will probably fit the 6D but will be a little off center in the portrait position. One of my brothers is a machinist and may be able to modify it. Could even try to sell it on UHH, don't know yet.
I've used B&H over the years with good results... (show quote)

Bad experience?
Your asking way too much.
Lets say they had "traded" with you, now they have a "used" product without the original packaging .
Why should they lose money because you traded cameras?

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Jan 14, 2014 05:50:14   #
drharveys Loc: Holly Springs, NC
 
I just had an amazing experience with B&H. Ordered Lightroom 5 upgrade and license number was nowhere to be found. Looked all over the place but it was not in the box. Adobe basically told me to pound sand. Called B&H and they gave me an RMA with free return label for UPS. Three days later received a new Lightroom 5 which did have license key and I'm all set. They are the best.

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Jan 14, 2014 07:00:02   #
yaterman96 Loc: Southern North Carolina
 
Agree with CHG CANON sell it to KEH they will most liklely buy it.

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Jan 14, 2014 07:25:57   #
tnwaltz Loc: Sarasota, FL; Chattanooga, TN
 
I think we need to look at it through the eyes of B&H. If they did that for all of their many, many customers, they would soon be out of business. I side with B&H on this one.

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Jan 14, 2014 07:53:47   #
dlay Loc: Maynardville, tn
 
Would you want to buy a new item out of original package?

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Jan 14, 2014 08:01:28   #
Pine1 Loc: Midland & Lakeway
 
B&H is awesome. They have been extremely good and responsive to me. I was in their store during Thanksgiving and the experience put me on major overload.

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Jan 14, 2014 08:01:35   #
sueyeisert Loc: New Jersey
 
I've bought many things from B&H and they clearly say returns must include original packaging.

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Jan 14, 2014 08:29:19   #
Nikonhermit Loc: In This Place
 
jackm1943 wrote:
I've used B&H over the years with good results. But last Christmas I received a Kirk L bracket for my 60D with battery grip. I removed it from the packaging but never had it on the camera. It is brand spanking new. But, a week ago I traded the 60D for a 6D. Today I called B&H to ask about returning it and trading for a similar item for the 6D. I was told that, without the original Kirk packaging, which I had discarded, they would not accept any returns, even tho I had the receipts and shipping docs. I normally keep all packaging for new products but for some reason didn't for this item. I don't know how you all feel about that but I think they should have been willing to do a trade even if they had to charge a reasonable restocking fee.
It will probably fit the 6D but will be a little off center in the portrait position. One of my brothers is a machinist and may be able to modify it. Could even try to sell it on UHH, don't know yet.
I've used B&H over the years with good results... (show quote)




B&H are blameless in this matter. What are they to do with your item returned minus packaging? They are a business after all, not a charity.

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Jan 14, 2014 08:38:19   #
Mr. B Loc: eastern Connecticut
 
Pepper wrote:
Without the original packaging B&H will have to sell your return as used and personally I think you're asking them to pay for your mistake. You threw the packaging away and it was you who made the choice to trade for a new camera and now you want B&H to take responsibility for your actions. Sorry but I have to side with B&H on this one.


Ditto for me.

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Jan 14, 2014 09:30:07   #
Jim Plogger Loc: East Tennessee
 
jackm1943 wrote:
I've used B&H over the years with good results. But last Christmas I received a Kirk L bracket for my 60D with battery grip. I removed it from the packaging but never had it on the camera. It is brand spanking new. But, a week ago I traded the 60D for a 6D. Today I called B&H to ask about returning it and trading for a similar item for the 6D. I was told that, without the original Kirk packaging, which I had discarded, they would not accept any returns, even tho I had the receipts and shipping docs. I normally keep all packaging for new products but for some reason didn't for this item. I don't know how you all feel about that but I think they should have been willing to do a trade even if they had to charge a reasonable restocking fee.

It will probably fit the 6D but will be a little off center in the portrait position. One of my brothers is a machinist and may be able to modify it. Could even try to sell it on UHH, don't know yet.
I've used B&H over the years with good results... (show quote)


I certainly do not see that B&H did anything wrong. Why would they take your L bracket back without the original packaging? What are they supposed to do with it? Would you buy it from them without the packaging? Even with a restocking fee they still do not have the packaging.

Why don't you offer it for sale in our classified section at a discounted price?

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Jan 14, 2014 09:39:28   #
Bear2 Loc: Southeast,, MI
 
Just curious, either way it really does not matter, but did you buy your new 6D from B&H?


jackm1943 wrote:
I've used B&H over the years with good results. But last Christmas I received a Kirk L bracket for my 60D with battery grip. I removed it from the packaging but never had it on the camera. It is brand spanking new. But, a week ago I traded the 60D for a 6D. Today I called B&H to ask about returning it and trading for a similar item for the 6D. I was told that, without the original Kirk packaging, which I had discarded, they would not accept any returns, even tho I had the receipts and shipping docs. I normally keep all packaging for new products but for some reason didn't for this item. I don't know how you all feel about that but I think they should have been willing to do a trade even if they had to charge a reasonable restocking fee.

It will probably fit the 6D but will be a little off center in the portrait position. One of my brothers is a machinist and may be able to modify it. Could even try to sell it on UHH, don't know yet.
I've used B&H over the years with good results... (show quote)

Reply
 
 
Jan 14, 2014 09:39:59   #
amehta Loc: Boston
 
People need to read the original post a little more carefully.

Let's say the plate for both the 6D and 60D is $200. B&H has a used department, and perhaps the can sell the plate used (LN) for about $170. If they give him credit for the plate, minus a 15% restocking fee, he gets $170 to use for the 6D plate, and pays the $30 extra. When the used plate sells, B&H has a total revenue of $400, with one immediate sale and a second subsequent sale. The OP would have been happy to pay "a reasonable restocking fee", which exists for a situation like this.

It is possible that B&H does not sell the plates in its used department, and that's why they wouldn't take it back. But here's the result of that: the OP sells the plate online and buys the 6D plate. From Adorama...

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Jan 14, 2014 09:43:31   #
amehta Loc: Boston
 
jpintn wrote:
I certainly do not see that B&H did anything wrong. Why would they take your L bracket back without the original packaging? What are they supposed to do with it? Would you buy it from them without the packaging? Even with a restocking fee they still do not have the packaging.

Why don't you offer it for sale in our classified section at a discounted price?

If they sold a $200 L bracket for $170 as an "open box" item without the original packaging, would I buy it? Absolutely!

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Jan 14, 2014 10:01:20   #
Jim Plogger Loc: East Tennessee
 
amehta wrote:
If they sold a $200 L bracket for $170 as an "open box" item without the original packaging, would I buy it? Absolutely!


Maybe so. But it all depends on what the poster feels is a reasonable restocking fee. Maybe he will sell it to you for $170! :)

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Jan 14, 2014 10:01:52   #
Jim Plogger Loc: East Tennessee
 
oops. double post. sorry

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