Has been posted several times. ALL affected customers (that registered their purchase) have been notified directly.
Bloke
Loc: Waynesboro, Pennsylvania
Wahawk wrote:
Has been posted several times. ALL affected customers (that registered their purchase) have been notified directly.
I guess I hadn't registered mine, but I got an email from Amazon yesterday with the link to check it out.
The phone number on that page turned out to be the wrong one. I used it and was transferred and held for 10 minutes and was cut off. I used another number in an email I received and it was a good number: 1-866-261-9362
They took info from me and sent me instructions on how to return my camera and a free mailer with UPS.
jerrylh wrote:
The phone number on that page turned out to be the wrong one. I used it and was transferred and held for 10 minutes and was cut off. I used another number in an email I received and it was a good number: 1-866-261-9362.They took info from me and sent me instructions on how to return my camera and a free mailer with UPS.
Return the whole camera? Why not pop off the rubber eye piece and return it for a replacement?
Bloke
Loc: Waynesboro, Pennsylvania
Pentony wrote:
Return the whole camera? Why not pop off the rubber eye piece and return it for a replacement?
I haven't contacted them yet, but I have to admit, I am reluctant to return the camera. Mine shows no sign of the problem, and there *has* to be a way they can handle a fix through more 'local' dealers...
I know that they pay for shipping and stuff, but I am loath to be without my camera for an unspecified length of time - you just *know* that some marvelous opportunity will come up during that period...
I asked them if they would just send the new eye piece to me and let me put it on. They said no. I don't like sending mine off. I had to send in another camera to them and it was gone about a week, which I considered fast service.With the bad weather hitting the country, I will plan on mine being gone 2 weeks.
Had to double check Canon site to make sure mine is registered...it is. I only received an email from Amazon with a link, also, but I am still waiting for something from Canon.
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