Nikon 24mm-120 f4 VR MK 2
Sep 14, 2013 16:07:38 #
AceMan
Loc: UK
My 24-120 Nikon lens developed a fault after approx 18 months, it was intermittently jamming at approx 50 mm. I did not contact Nikon UK until the lens was just over 2 yrs old, when I did they said that the complete lens barrel
Would have to be replaced at a cost of approx. £450. I objected to the price and they then reduced the price to £320 so I told them to do the repair and have since paid the £320 which I am was not happy about as I consider that an £850 lens should not have failed within that time span. I only used the lens lightly as I am now retired and consider that the lens was not fit for purpose.
Question: Has any other members had similar faults with the 24-120 mm lens and what response did they receive from Nikon.
Would have to be replaced at a cost of approx. £450. I objected to the price and they then reduced the price to £320 so I told them to do the repair and have since paid the £320 which I am was not happy about as I consider that an £850 lens should not have failed within that time span. I only used the lens lightly as I am now retired and consider that the lens was not fit for purpose.
Question: Has any other members had similar faults with the 24-120 mm lens and what response did they receive from Nikon.
Sep 14, 2013 16:48:29 #
sbesaw
Loc: Boston
AceMan wrote:
My 24-120 Nikon lens developed a fault after appro... (show quote)
I have one and love it, use it for artshow, fairs etc. Great range, fast enough at f4 with VR. My lens has a 5 year warranty and I have had no issues.
From Nikon's website,
"Nikkor Lenses
Nikkor lenses come with a standard one year warranty and Nikon Inc. lenses sold by authorized Nikon Inc. dealers will have a Nikon Inc. Five Year Extension*.
* To register for the five year extension, one copy of the included form must be mailed in as indicated. Keep the Customer copy of the form as well as the original proof of purchase (sales receipt).USA website, ""
Sep 15, 2013 06:33:58 #
AceMan
Loc: UK
Thank you for your feedback, unfortunately we only get a 2 yr warranty in the UK. Another mismatch in benefits from Nikon, if I had had a 5 yr warranty then I would not of had a problem with my repair.
How can Nikon have such a variation on there warranty cover for the same product. The 24-120 lens is good enough for a5 yr warranty in America but only good enough for a 2 yr in the UK.
IT MAKES YOU WONDER IF WE ARE SUPPLIED WITH AN INFERIOR PRODUCT in the UK.
Regards
AceMan. UK
Ps. I have been a Nikon owner for over 25 yrs and never had this sort of problem.
How can Nikon have such a variation on there warranty cover for the same product. The 24-120 lens is good enough for a5 yr warranty in America but only good enough for a 2 yr in the UK.
IT MAKES YOU WONDER IF WE ARE SUPPLIED WITH AN INFERIOR PRODUCT in the UK.
Regards
AceMan. UK
Ps. I have been a Nikon owner for over 25 yrs and never had this sort of problem.
Sep 15, 2013 08:40:33 #
sueyeisert
Loc: New Jersey
Did you have the store where you bought the lens contact their rep and explain the situation?
Sep 15, 2013 09:10:49 #
sbesaw
Loc: Boston
AceMan wrote:
Thank you for your feedback, unfortunately we only... (show quote)
The five year warranty (basically a 4 year extension) is offered through authorized dealers. If you bought through an authorized dealer you should inquire. I would like to hear their reasoning as well. Perhaps they feel that you Brits, being a tough lot, are hard on your toys...
:lol: :D :-D
Sep 15, 2013 15:49:20 #
Sep 15, 2013 15:56:36 #
AceMan
Loc: UK
We treasure our toys as much as you do in America, we have to as we have to pay more for them than you do in America. I am out of the Uk for the next 3 weeks but when I return I will take your advice and contact my dealer. I will then let you know their response
Regards
AceMan
Regards
AceMan
Sep 15, 2013 22:48:49 #
AceMan wrote:
IT MAKES YOU WONDER IF WE ARE SUPPLIED WITH AN INFERIOR PRODUCT in the UK.
Regards
AceMan. UK
IT MAKES YOU WONDER IF WE ARE SUPPLIED WITH AN INFERIOR PRODUCT in the UK.
Regards
AceMan. UK
While in Japan I had the opportunity to tour the Nikon plant. In the sorting room, they did have two distinct areas for shipping, one for the U.S. and the other for the UK. I watched as they were randomly sorted, but any dropped box went to the UK side.
Sep 16, 2013 06:26:53 #
Sep 16, 2013 07:49:35 #
AceMan wrote:
As McEnroe once said "You can't be serious "
Of course not, lol!
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