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"NEW" lens on Ebay CAUTION
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Aug 13, 2013 14:17:52   #
JPL
 
MT Shooter wrote:
There seem to be many lenses being sold on Ebay as "NEW" by individuals who buy a kit and then sell off the lens since they do not want or need it.
I have a customer who bought a Canon 24-105mm F4L lens this way last month for $750, a pretty good bargain, and it had the USA warranty card with it. She filled out the warranty card and submitted it to Canon.
10 days ago the AF quit working in the lens, I even tried it on two of my bodies and it would not AF so she sent it in to Canon for repairs. Today she got an email from Canon that the AF drive motor needed to be replaced and it would cost $385. They would proceed with repairs when she authorized them and made full payment. She called Canon, in my presence, to protest the charge and try to get it repaired under the warranty as registered. Canons response was that the warranty is valid only to the original purchaser and that her "receipt" from an unauthorized retailer (an individual) constituted a "resale" and voided the factory warranty. She is stuck for the repair costs, or Canon will return the lens to her as-is at their expense should she decide not to have it repaired.
Bottom line here is, learn the lesson, there are no great "bargains" to be had on Ebay by buying a NEW item from one of the hundreds of unauthorized resellers listing "new" bodies or lenses there. If the item was not purchased through an authorized retailer in the USA, you simply have NO WARRANTY to fall back on. My customer is now having the lens repaired at her expense and she will now have more money in that lens than if she had bought it new through any retailer in the country, even if she had bought direct from Canon, and she still will have no warranty on the lens.
Trying to save a few bucks on quality camera gear will pretty much always cost you more than if you bit the bullet and bought the new product from a proper source.
Just a friendly warning for anyone out there on UHH looking at some of these "bargains" they may find on Ebay. There are authorized retailers using Ebay, such as Adorama, Cameta, Roberts and KEH, but there are a LOT more that are not authorized retailers. Beware.

Also, there are a lot of retailers on Ebay that state they are "authorized", but are selling grey market. Same caution here.
There seem to be many lenses being sold on Ebay as... (show quote)


You must be joking, right? Does this mean that if you buy a new Canon lens and give it to your wife for Christmas there is no warranty on it if she sends it to repair in her own name as she was not the original buyer? Seems like Canon is really cheating on someone here. In my country there is 2 years warranty on such things, no questions asked about how many owners there are. But you must have the original receipt for the purchase to prove you are within the 2 years warranty period. How can a warranty become invalid if you change the ownership of a lens? What harm does that do to the lens?

This thread must be a joke, it is most stupid thing I have ever heard of regarding warranty.

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Aug 13, 2013 14:29:51   #
MT Shooter Loc: Montana
 
jimmya wrote:
Actually Canon is correct. Once a lens, or any item for that matter, has been purchased by someone it's now a "used" product and the original warranty no longer applies. This because who, but the original buyer, knows how photos were taken with that lens, could be hundreds we don't know. Canon is correct.


And where do you see it that I said Canon was not correct? I fully believe Canon was correct. The whole point of this post is to inform those looking at these shady bargains to be aware that they will NOT be getting factory warranty in these sales. Its clearly a warning and not an argument. I am just sorry it was one of my regular customers who got took this way while trying to save a couple hundred bucks.

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Aug 13, 2013 14:30:57   #
MT Shooter Loc: Montana
 
JPL wrote:
You must be joking, right? Does this mean that if you buy a new Canon lens and give it to your wife for Christmas there is no warranty on it if she sends it to repair in her own name as she was not the original buyer? Seems like Canon is really cheating on someone here. In my country there is 2 years warranty on such things, no questions asked about how many owners there are. But you must have the original receipt for the purchase to prove you are within the 2 years warranty period. How can a warranty become invalid if you change the ownership of a lens? What harm does that do to the lens?

This thread must be a joke, it is most stupid thing I have ever heard of regarding warranty.
You must be joking, right? Does this mean that if... (show quote)


Since your mythical country is "in hiding" I wish you well.

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Aug 13, 2013 14:58:37   #
jerryc41 Loc: Catskill Mts of NY
 
MT Shooter wrote:
Since your mythical country is "in hiding" I wish you well.

"In hiding" seems to be having a population explosion!

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Aug 13, 2013 15:12:31   #
bioteacher Loc: Brooklyn, NY
 
MT Shooter wrote:
There seem to be many lenses being sold on Ebay as "NEW" by individuals who buy a kit and then sell off the lens since they do not want or need it.
I have a customer who bought a Canon 24-105mm F4L lens this way last month for $750, a pretty good bargain, and it had the USA warranty card with it. She filled out the warranty card and submitted it to Canon.
10 days ago the AF quit working in the lens, I even tried it on two of my bodies and it would not AF so she sent it in to Canon for repairs. Today she got an email from Canon that the AF drive motor needed to be replaced and it would cost $385. They would proceed with repairs when she authorized them and made full payment. She called Canon, in my presence, to protest the charge and try to get it repaired under the warranty as registered. Canons response was that the warranty is valid only to the original purchaser and that her "receipt" from an unauthorized retailer (an individual) constituted a "resale" and voided the factory warranty. She is stuck for the repair costs, or Canon will return the lens to her as-is at their expense should she decide not to have it repaired.
Bottom line here is, learn the lesson, there are no great "bargains" to be had on Ebay by buying a NEW item from one of the hundreds of unauthorized resellers listing "new" bodies or lenses there. If the item was not purchased through an authorized retailer in the USA, you simply have NO WARRANTY to fall back on. My customer is now having the lens repaired at her expense and she will now have more money in that lens than if she had bought it new through any retailer in the country, even if she had bought direct from Canon, and she still will have no warranty on the lens.
Trying to save a few bucks on quality camera gear will pretty much always cost you more than if you bit the bullet and bought the new product from a proper source.
Just a friendly warning for anyone out there on UHH looking at some of these "bargains" they may find on Ebay. There are authorized retailers using Ebay, such as Adorama, Cameta, Roberts and KEH, but there are a LOT more that are not authorized retailers. Beware.

Also, there are a lot of retailers on Ebay that state they are "authorized", but are selling grey market. Same caution here.
There seem to be many lenses being sold on Ebay as... (show quote)



This is true on any web site, even this one. The only way to be sure of the warranty to to buy from a well known enterprise - B&H, Adorama, etc.

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Aug 13, 2013 16:00:15   #
JPL
 
MT Shooter wrote:
Since your mythical country is "in hiding" I wish you well.


Noting mythical about my country. I am in Norway and I can tell you that the warranty here is the same as in all Scandinavia and European Union. I do not know about warranty in the 3rd world and rest of it. But I have never before heard of a warranty that is valid for the buyer of thing, not the thing itself. It is unbelievable stupid warranty.

Is it the same with cars in USA, no more warranty if you sell the car? Here we have warranty on cars, often 5 years or 100.000 kilometers, sometimes more, and it makes no difference if you sell the car, new owner gets what is left of the warranty time and kilometers.

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Aug 13, 2013 16:19:20   #
GaryS1964 Loc: Northern California
 
MT Shooter wrote:
I suggest you try an actual scenario rather than a theoretical one. First hand experience teaches well.
You need TWO items for a warranty repair. First is the warranty card, second is the original sales receipt.


Not always. California has many faults but one law that helps the consumer is that they are not required to have a warranty card or submit a warranty card to receive warranty service. Having said that all the provisions of the warranty still apply. The consumer simply is not required to submit a warranty card prior to receiving warranty service.

Under the current scenario Canon would not have to honor the warranty since the customer was not the original purchaser. I'm assuming here that the warranty is not transferable since I haven't read it and I'm not a lawyer.

PC World had a monthly column where they helped out customers with disputes with manufacturers. Most of the time the manufacturer would take care of the customer even though they were not obligated, probably to avoid bad publicity. I don't know of any photography magazine that has a similar column. My local TV stations also have a similar weekly feature. Perhaps contacting them would have helped.

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Aug 13, 2013 16:42:07   #
jerryc41 Loc: Catskill Mts of NY
 
Here is what Nikon had to say in response to my email question.

"Yes, you should register your camera body and your lens. If you received your camera and lens as a gift. You would need to keep a copy of the receipt, if you would ever need to send in your camera for service under the one year manufacture's warranty.
It's advised to register your product with Nikon so that we can send you information about future updates or service issues that may arise.
Below I have attached a link for your to register your Nikon products.

Answer Title: Nikon Warranty and Product Registration
Answer Link: https://support.nikonusa.com/app/answers/detail/a_id/16192"

From their site.

"Nikkor Lenses
Nikkor lenses come with a standard one year warranty and Nikon Inc. lenses sold by authorized Nikon Inc. dealers will have a Nikon Inc. Five Year Extension*.
* To register for the five year extension, one copy of the included form must be mailed in as indicated. Keep the Customer copy of the form as well as the original proof of purchase (sales receipt)."

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Aug 13, 2013 18:27:46   #
lighthouse Loc: No Fixed Abode
 
JPL wrote:
Noting mythical about my country. I am in Norway and I can tell you that the warranty here is the same as in all Scandinavia and European Union. I do not know about warranty in the 3rd world and rest of it. But I have never before heard of a warranty that is valid for the buyer of thing, not the thing itself. It is unbelievable stupid warranty.

Is it the same with cars in USA, no more warranty if you sell the car? Here we have warranty on cars, often 5 years or 100.000 kilometers, sometimes more, and it makes no difference if you sell the car, new owner gets what is left of the warranty time and kilometers.
Noting mythical about my country. I am in Norway ... (show quote)


:thumbup: :thumbup: :thumbup:

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Aug 13, 2013 20:06:58   #
Kimbee Loc: Dunedin, Florida, USA
 
Good to know. I have a co-worker who bought a lens that way. I hope nothing goes wrong for him!

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Aug 13, 2013 21:58:06   #
nw
 
I purchased the Cameras and the lens from B&H, Buydig, Adorama, Ables of Maine and Nikon Store.
For Nikon, I registered them in my camera bag at Nikonusa.com. Each product had serial number, purchase date, purchase location and registered date.
For Tamron lens, I registered it on line, they asked me to send them the invoice by mail. After it was verified, they sent me the e-mail to confirm the Tamron online warranty registration finalized.

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Aug 14, 2013 07:07:35   #
jerryc41 Loc: Catskill Mts of NY
 
Equipment I've bought on ebay has either been genuinely new - box, papers, etc.- or used. Whatever I've gotten I've registered on the Nikon site. The only problem was with a D90 I bought years ago, When I tried to register it with Nikon, the serial number came back as invalid (grey market). I returned it for a refund and bought one from a local dealer at $100 above list.

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Aug 19, 2013 10:48:49   #
authorizeduser Loc: Monroe, Michigan
 
.

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Aug 19, 2013 10:50:28   #
authorizeduser Loc: Monroe, Michigan
 
Hammer wrote:
Ebay :

What amazes me is the silly prices some lens are sold for on Ebay.

For the same price or little more used lens are around from a lot of authorised dealers. Aside form the warranty there is the issue of mould etc.

Just don't understand it !!!


SUCKER BAIT

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Aug 20, 2013 21:46:09   #
Wabbit Loc: Arizona Desert
 
wrr wrote:
Interesting, I just called Canon repair at 1&#8208;800&#8208;828&#8208;4040 and gave them this scenario, saying that I planned on buying this lens from a friend. That the lens was new, had the USA warranty card, would the warranty transfer over to me. The answer was yes it sure would...the rep was very friendly and knowledgable, said he understood my concerns but indeed the warranty would be valid.

So whats up with that?


You better not count on that info Doc because it's incorrect .....

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