"NEW" lens on Ebay CAUTION (Page 4): Yeah! What then? I can say this about Canon. I took my 7D to Canon repair because I kept getting a error 99 on my screen. My research revealed that...

jeep_daddy Loc: Prescott AZ

sueyeisert wrote:

What happens if a camera is given as a gift and the camera breaks under warranty?

Yeah! What then?

I can say this about Canon. I took my 7D to Canon repair because I kept getting a error 99 on my screen. My research revealed that this was probably a shutter problem. When I took it to Canon repair I explained that I'd like to get a Clean&Check done and while they are at it pay attention to what may be causing the error 99 message on my LCD. The repair tech said to me "when did you buy it?" I said "about a year or so ago", he said "it appears to be in brand new condition so why don't I have a warranty repair done and you won't have to pay for a Clean&Check this way and we will make sure that nothing in the shutter mechanism is faulty". No receipt, no warranty card with me, just my word, and an approximate date of purchase

When I got the camera back the next day it was fine and has worked great since. I also checked my Best Buy receipt and it had been a year and a half since the date when I purchased it new.

GeneS Loc: Glendale,AZ

Quess it depends on who you deal with, some people are great others have a lot of bad days

rpavich Loc: West Virginia

wrr wrote:

Interesting, I just called Canon repair at 1‐800‐828‐4040 and gave them this scenario, saying that I planned on buying this lens from a friend. That the lens was new, had the USA warranty card, would the warranty transfer over to me. The answer was yes it sure would...the rep was very friendly and knowledgable, said he understood my concerns but indeed the warranty would be valid.

So whats up with that?

Strange, in the FAQ's from Canon's own site; they state that the warranty is only good for the original purchaser.

I know that when I had Canon work done on a lens, I had to show a receipt to validate that I got the lens from an authorized reseller.

I think that whom ever you talked to was misinformed.

rpavich Loc: West Virginia

MT Shooter wrote:

I suggest you try an actual scenario rather than a theoretical one. First hand experience teaches well.
You need TWO items for a warranty repair. First is the warranty card, second is the original sales receipt.

True.

this is what happened to me when I had a lens repaired...I had to show that i was the original purchaser by showing the receipt.

rpavich Loc: West Virginia

soli wrote:

If you buy a car from ANY person with a warranty no matter how many times the car has changed hands, the warranty is still honoured. I think Canon were trying it on. I bet if you took the matter to court they would pay up & give you a new lens.

No...they wouldn't. No major Camera gear manufacturer transfers warranties.

Not Canon, not Nikon, not Sony, not Sigma.

That's just life.

bcheary Loc: Jacksonville, FL

MT Shooter wrote:

There seem to be many lenses being sold on Ebay as "NEW" by individuals who buy a kit and then sell off the lens since they do not want or need it.
I have a customer who bought a Canon 24-105mm F4L lens this way last month for $750, a pretty good bargain, and it had the USA warranty card with it. She filled out the warranty card and submitted it to Canon.
10 days ago the AF quit working in the lens, I even tried it on two of my bodies and it would not AF so she sent it in to Canon for repairs. Today she got an email from Canon that the AF drive motor needed to be replaced and it would cost $385. They would proceed with repairs when she authorized them and made full payment. She called Canon, in my presence, to protest the charge and try to get it repaired under the warranty as registered. Canons response was that the warranty is valid only to the original purchaser and that her "receipt" from an unauthorized retailer (an individual) constituted a "resale" and voided the factory warranty. She is stuck for the repair costs, or Canon will return the lens to her as-is at their expense should she decide not to have it repaired.
Bottom line here is, learn the lesson, there are no great "bargains" to be had on Ebay by buying a NEW item from one of the hundreds of unauthorized resellers listing "new" bodies or lenses there. If the item was not purchased through an authorized retailer in the USA, you simply have NO WARRANTY to fall back on. My customer is now having the lens repaired at her expense and she will now have more money in that lens than if she had bought it new through any retailer in the country, even if she had bought direct from Canon, and she still will have no warranty on the lens.
Trying to save a few bucks on quality camera gear will pretty much always cost you more than if you bit the bullet and bought the new product from a proper source.
Just a friendly warning for anyone out there on UHH looking at some of these "bargains" they may find on Ebay. There are authorized retailers using Ebay, such as Adorama, Cameta, Roberts and KEH, but there are a LOT more that are not authorized retailers. Beware.

Also, there are a lot of retailers on Ebay that state they are "authorized", but are selling grey market. Same caution here.

There seem to be many lenses being sold on Ebay as... (show quote)

:thumbup: :thumbup: Good advice Shooter. I will purchase some used equipment like a tripod but I will only buy brand new lenses from reputable dealers. Case in point, my recently purchased Tamron 18-270mm developed a problem with the focusing ring and I had to send it back to Tamron for repairs. Fortunately they have a 6 year warranty on their lenses.

Screamin Scott Loc: Marshfield Wi, Baltimore Md, now Dallas Ga

rpavich wrote:

True.

this is what happened to me when I had a lens repaired...I had to show that i was the original purchaser by showing the receipt.

So, if a seller provides you with the original receipt they had, do you think Canon would have repaired it?

rpavich Loc: West Virginia

GeneS wrote:

That's Canon for you. They screwed me over, by saying the warrenty started when the item was made not when purchased. They tell you one thing one day and change it the next. That was why I vowed never to buy Canon again.

I don't believe that this happened...it's more likely that you misunderstood what they said.

Their policy is NOT that the warranty starts upon manufacture but upon purchase by the ORIGINAL owner.

MT Shooter Loc: Montana

GeneS wrote:

That's Canon for you. They screwed me over, by saying the warrenty started when the item was made not when purchased. They tell you one thing one day and change it the next. That was why I vowed never to buy Canon again.

If you do not present the sales slip when sending in for a warranty, then they have no choice to deny the claim. IF, however, the manufacturing date of the lens was within the stated warranty period, then they have the customer service option of repairing that lens under warranty as it clearly was new enough to do so had you presented the proof of purchase. If the lens was made 5 years ago and had a one year warranty, they would only repair it if you had proof of purchase that was less than one year old. Obviously in your case you had no valid receipt to present, even though you may have bought it legally and had a valid warranty. Keeping those receipts for the duration of the warranty period is critical!

rpavich Loc: West Virginia

Screamin Scott wrote:

So, if a seller provides you with the original receipt they had, do you think Canon would have repaired it?

No idea...if they hadn't registered it in their name...AND you had THEIR receipt with THEIR name on it....my brain is cramping.

I don't know how that would work....I can only say what actually happened to me.

Screamin Scott Loc: Marshfield Wi, Baltimore Md, now Dallas Ga

rpavich wrote:

No idea...if they hadn't registered it in their name...AND you had THEIR receipt with THEIR name on it....my brain is cramping.

I don't know how that would work....I can only say what actually happened to me.

Register receipts won't have a name on them... A bill of sale would though...

jimmya Loc: Phoenix

MT Shooter wrote:

There seem to be many lenses being sold on Ebay as "NEW" by individuals who buy a kit and then sell off the lens since they do not want or need it.
I have a customer who bought a Canon 24-105mm F4L lens this way last month for $750, a pretty good bargain, and it had the USA warranty card with it. She filled out the warranty card and submitted it to Canon.
10 days ago the AF quit working in the lens, I even tried it on two of my bodies and it would not AF so she sent it in to Canon for repairs. Today she got an email from Canon that the AF drive motor needed to be replaced and it would cost $385. They would proceed with repairs when she authorized them and made full payment. She called Canon, in my presence, to protest the charge and try to get it repaired under the warranty as registered. Canons response was that the warranty is valid only to the original purchaser and that her "receipt" from an unauthorized retailer (an individual) constituted a "resale" and voided the factory warranty. She is stuck for the repair costs, or Canon will return the lens to her as-is at their expense should she decide not to have it repaired.
Bottom line here is, learn the lesson, there are no great "bargains" to be had on Ebay by buying a NEW item from one of the hundreds of unauthorized resellers listing "new" bodies or lenses there. If the item was not purchased through an authorized retailer in the USA, you simply have NO WARRANTY to fall back on. My customer is now having the lens repaired at her expense and she will now have more money in that lens than if she had bought it new through any retailer in the country, even if she had bought direct from Canon, and she still will have no warranty on the lens.
Trying to save a few bucks on quality camera gear will pretty much always cost you more than if you bit the bullet and bought the new product from a proper source.
Just a friendly warning for anyone out there on UHH looking at some of these "bargains" they may find on Ebay. There are authorized retailers using Ebay, such as Adorama, Cameta, Roberts and KEH, but there are a LOT more that are not authorized retailers. Beware.

Also, there are a lot of retailers on Ebay that state they are "authorized", but are selling grey market. Same caution here.

There seem to be many lenses being sold on Ebay as... (show quote)

Actually Canon is correct. Once a lens, or any item for that matter, has been purchased by someone it's now a "used" product and the original warranty no longer applies. This because who, but the original buyer, knows how photos were taken with that lens, could be hundreds we don't know. Canon is correct.

rpavich Loc: West Virginia

Screamin Scott wrote:

Register receipts won't have a name on them... A bill of sale would though...

In my case, I gave the email "receipt" from Adorama

OonlyBonly

One thing I have not seen here is "How old was the lens?" The original purchaser may have had the lens for some time before offering it on eBay as 'new.'
Comments above indicate the warranty started upon original sale date. Now if the purchaser had received the original sales receipt (or very good copy thereof) Canon would probably have honored the warranty IF it was within timeframe.

Himat Loc: Toronto

MT Shooter wrote:

There seem to be many lenses being sold on Ebay as "NEW" by individuals who buy a kit and then sell off the lens since they do not want or need it.
I have a customer who bought a Canon 24-105mm F4L lens this way last month for $750, a pretty good bargain, and it had the USA warranty card with it. She filled out the warranty card and submitted it to Canon.
10 days ago the AF quit working in the lens, I even tried it on two of my bodies and it would not AF so she sent it in to Canon for repairs. Today she got an email from Canon that the AF drive motor needed to be replaced and it would cost $385. They would proceed with repairs when she authorized them and made full payment. She called Canon, in my presence, to protest the charge and try to get it repaired under the warranty as registered. Canons response was that the warranty is valid only to the original purchaser and that her "receipt" from an unauthorized retailer (an individual) constituted a "resale" and voided the factory warranty. She is stuck for the repair costs, or Canon will return the lens to her as-is at their expense should she decide not to have it repaired.
Bottom line here is, learn the lesson, there are no great "bargains" to be had on Ebay by buying a NEW item from one of the hundreds of unauthorized resellers listing "new" bodies or lenses there. If the item was not purchased through an authorized retailer in the USA, you simply have NO WARRANTY to fall back on. My customer is now having the lens repaired at her expense and she will now have more money in that lens than if she had bought it new through any retailer in the country, even if she had bought direct from Canon, and she still will have no warranty on the lens.
Trying to save a few bucks on quality camera gear will pretty much always cost you more than if you bit the bullet and bought the new product from a proper source.
Just a friendly warning for anyone out there on UHH looking at some of these "bargains" they may find on Ebay. There are authorized retailers using Ebay, such as Adorama, Cameta, Roberts and KEH, but there are a LOT more that are not authorized retailers. Beware.

Also, there are a lot of retailers on Ebay that state they are "authorized", but are selling grey market. Same caution here.

There seem to be many lenses being sold on Ebay as... (show quote)

I really agree with as I seen many Items they are more expensive and some same price as big store I had a bad experience once since than I never buy from ebay