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"NEW" lens on Ebay CAUTION
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Aug 13, 2013 07:22:48   #
banjonut Loc: Southern Michigan
 
[quote=MT Shooter]There seem to be many lenses being sold on Ebay as "NEW" by individuals who buy a kit and then sell off the lens since they do not want or need it........

MT, thanks for the info. This is something that I was unaware of and may come in handy in the future.

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Aug 13, 2013 07:46:41   #
authorizeduser Loc: Monroe, Michigan
 
This is nothing new ........ Nikon is the same way. Buy from Authorized Dealer to have a warranty. Even if buy an camera or lens with a blank warranty card you still need a valid receipt from an Authorized Dealer. Unfortunately you must play their game or forfeit the warranty.

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Aug 13, 2013 08:12:09   #
jerryc41 Loc: Catskill Mts of NY
 
MT Shooter wrote:
There seem to be many lenses being sold on Ebay as "NEW" by individuals who buy a kit and then sell off the lens since they do not want or need it.
I have a customer who bought a Canon 24-105mm F4L lens this way last month for $750, a pretty good bargain, and it had the USA warranty card with it. She filled out the warranty card and submitted it to Canon.
10 days ago the AF quit working in the lens, I even tried it on two of my bodies and it would not AF so she sent it in to Canon for repairs. Today she got an email from Canon that the AF drive motor needed to be replaced and it would cost $385. They would proceed with repairs when she authorized them and made full payment. She called Canon, in my presence, to protest the charge and try to get it repaired under the warranty as registered. Canons response was that the warranty is valid only to the original purchaser and that her "receipt" from an unauthorized retailer (an individual) constituted a "resale" and voided the factory warranty. She is stuck for the repair costs, or Canon will return the lens to her as-is at their expense should she decide not to have it repaired.
Bottom line here is, learn the lesson, there are no great "bargains" to be had on Ebay by buying a NEW item from one of the hundreds of unauthorized resellers listing "new" bodies or lenses there. If the item was not purchased through an authorized retailer in the USA, you simply have NO WARRANTY to fall back on. My customer is now having the lens repaired at her expense and she will now have more money in that lens than if she had bought it new through any retailer in the country, even if she had bought direct from Canon, and she still will have no warranty on the lens.
Trying to save a few bucks on quality camera gear will pretty much always cost you more than if you bit the bullet and bought the new product from a proper source.
Just a friendly warning for anyone out there on UHH looking at some of these "bargains" they may find on Ebay. There are authorized retailers using Ebay, such as Adorama, Cameta, Roberts and KEH, but there are a LOT more that are not authorized retailers. Beware.

Also, there are a lot of retailers on Ebay that state they are "authorized", but are selling grey market. Same caution here.
There seem to be many lenses being sold on Ebay as... (show quote)

This is the Canon warranty.

http://www.usa.canon.com/app/pdf/support/warranty/warranty_EF_lenses.pdf

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Aug 13, 2013 08:22:05   #
sueyeisert Loc: New Jersey
 
What happens if a camera is given as a gift and the camera breaks under warranty?

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Aug 13, 2013 08:28:10   #
Hammer Loc: London UK
 
Ebay :

What amazes me is the silly prices some lens are sold for on Ebay.

For the same price or little more used lens are around from a lot of authorised dealers. Aside form the warranty there is the issue of mould etc.

Just don't understand it !!!

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Aug 13, 2013 08:30:49   #
jerryc41 Loc: Catskill Mts of NY
 
Hammer wrote:
Ebay :

What amazes me is the silly prices some lens are sold for on Ebay.

For the same price or little more used lens are around from a lot of authorised dealers. Aside form the warranty there is the issue of mould etc.

Just don't understand it !!!

Right! Many times, there will be cameras and lenses "Buy it Now" listed for ridiculous prices, when above and below are identical items selling for much less. I could never understand that.

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Aug 13, 2013 08:31:47   #
jerryc41 Loc: Catskill Mts of NY
 
sueyeisert wrote:
What happens if a camera is given as a gift and the camera breaks under warranty?

All makers seem to require these days - makers of anything - is proof of purchase (for the date) and a copy of the warranty card.

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Aug 13, 2013 08:33:19   #
Screamin Scott Loc: Marshfield Wi, Baltimore Md, now Dallas Ga
 
They are looking for "suckers"...
jerryc41 wrote:
Right! Many times, there will be cameras and lenses "Buy it Now" listed for ridiculous prices, when above and below are identical items selling for much less. I could never understand that.

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Aug 13, 2013 08:51:47   #
Hammer Loc: London UK
 
Screamin Scott wrote:
They are looking for "suckers"...


And it looks like they can find them ! Surely someone buying a high end lens etc wold research the market?

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Aug 13, 2013 08:55:59   #
rmalarz Loc: Tempe, Arizona
 
wrr wrote:
Interesting, I just called Canon repair at 1&#8208;800&#8208;828&#8208;4040 and gave them this scenario, saying that I planned on buying this lens from a friend. That the lens was new, had the USA warranty card, would the warranty transfer over to me. The answer was yes it sure would...the rep was very friendly and knowledgable, said he understood my concerns but indeed the warranty would be valid.

So whats up with that?


Just as an addition, any time I've called any company regarding information that I may need in the future, I always not the person with whom I spoke, the day and time of the conversation. In some cases, I've even asked for a letter stating "whatever" we discussed. That information can come in handy in the future, if needed.
--Bob

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Aug 13, 2013 09:04:48   #
sirlensalot Loc: Arizona
 
Are other major manufacturers warranty's similar or the same or is this a Canon policy only? Anyone?

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Aug 13, 2013 09:06:53   #
lighthouse Loc: No Fixed Abode
 
I can think of a couple of reasons.
1)The expensive "buy it now" ones might be dummy plants to make the other stuff look like a bargain.
2)Say you have a lens that cost you and everyone else that is selling it $600. Everyone cuts to the lowest common denominator and profit works out to be $1.50 per sale.
That's tough, thats tight.
Start up another company and list them there at $800. You won't sell anywhere near as many, but one sale will get you 13,333% as much profit.


jerryc41 wrote:
Right! Many times, there will be cameras and lenses "Buy it Now" listed for ridiculous prices, when above and below are identical items selling for much less. I could never understand that.

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Aug 13, 2013 09:12:01   #
MT Shooter Loc: Montana
 
sirlensalot wrote:
Are other major manufacturers warranty's similar or the same or is this a Canon policy only? Anyone?


Its an industry standard. You cannot get warranty work without the card and original proof of purchase.

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Aug 13, 2013 09:29:28   #
LoneRangeFinder Loc: Left field
 
Screamin Scott wrote:
They are looking for "suckers"...


And there are quite a few....

As per P.T. Barnum

;-)

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Aug 13, 2013 09:32:32   #
Pepper Loc: Planet Earth Country USA
 
sueyeisert wrote:
What happens if a camera is given as a gift and the camera breaks under warranty?


If you're giving the gift ask for a gift receipt if you received it as a gift and there is no gift receipt you either need to ask for one or just be grateful for the gift and pay for any repairs that are needed down the line. The bottom line is you'll need proof of purchase under most anybody's warranty policy.

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