AirWalter wrote:
Did you delete Kaspersky before updating or did try to just shut Kaspersky down until the upgrade was done? A lot of programs recommend that anti-virus programs should be shut down before installing new updates or new programs. I'm just curious because I use Kaspersky on older OS's like Windows 7. If I ever change Windows 7 OP's to Windows 10 or 11 I might want to keep this problem in mind, but I would probably use a new computer to use 10 or 11.
I tried shutting down everything listed in Kaspersky, didn't change anything. There was a part in the cloud, a database of known acceptable firms, which I had to turn off to activate Topaz Photo and Video A.I., kept getting the message that Activation Token couldn't be validated. Interestingly no problem with other Topaz products.
I worked, like many, with a lot of computers at work and have seen a lot of strange things like getting the message "insufficient file space" because there was too much available, I thought maybe that was an issue as I had two 18tb drives attached, but I disconnected all external drives. I once had a script fail because the program interpreted the file name as the STOP command. PowerPoint once show a file in the preview window, but said it didn't exist when we tried to open it and so on.
This one was a the worse for me. I rarely use office so I just accepted that issue, but not being able to install this years Turbo was a real issue.
Obviously, at least to me, there is some subtle difference in how Turbo tax 2023 and Microsoft connect for updates compared to all other programs including previous versions of Turbo Tax (2022 and back). The interaction may be particular to Win 11as my wife's computer (Win 10, won't accept 11) using the same Kaspersky on same network had none of these problems.
There are diagnostic systems which can sit between 2 systems to catch everything that transpires, as I remember not cheap, never had one. I know shutting down other programs and antivirus programs before installation of new programs is always recommended, I never have and have never had an issue until now. I shut down everything had plenty of free disk space, turned off everything else on network, used the same internet port on the modem, waited three times until 2 a.m. when internet speed is highest and no data limits, reinstalled Turbo Tax, loaded updates manually (but couldn't activate), used Command line access to check for file errors, etc. Nothing worked but uninstalling Kaspersky. I have found their support to be excellent so I will call after I reinstall it and see what happens.
Thanks for responding, advice and listening;
Jim