Imagemine Loc: St. Louis USA

If you buy a voigtlander lens in the U.S. the warranty is very scitchy. I have been trying to get my lens repaired for 3 weeks now have called B&H was told they don't repair lens , sent me to photo village & they didn't respond to my calls or emails. Now I don't know where to turn. Can someone please help me?

rwoodvira

I'd try https://www.cameraquest.com/, phone 818-879-1968 He's an authorized dealer for Voightlander.

I've been sorely tempted by several their lenses. The manufacturer used to make the Zeis lenses for Contax. AS much as I loved my film Nikon, I loved my little Contax more.

Imagemine Loc: St. Louis USA

Thanx much

mwsilvers Loc: Central New Jersey

I assume you purchased your lens from B&H. CameraQuest is a very small company owned by Stephen Gandy. If you didn't purchase the lens through them I'm not certain they will be willing to take it in for repair. They are not a repair shop anyway. They are an authorized Voigtländer distributor/dealer in the United States. I have three lenses from them. How old is the lens and what seems to be the problem with it.

This is from CameraQuest's site regarding warranties. They indicate that lenses not purchased from them should be sent to the authorized dealer from which they were bought. Voigtlander USA repairs are done thru the authorized dealer that sold the product.

Official Cosina Voigtlander USA Distributor Since 2003


CameraQuest has been an official Cosina Voigtlander Distributor for the US Market since 2003. CameraQuest has the support of the Cosina factory, including access to the newest Voigtlander products, parts, and expertise to repair Voigtlander products.


Voigtlander USA Warranty:

New Cosina Voigtlander USA Products are guaranteed one year from the date of shipment to you. The warranty covers parts and labor, NOT shipping or insurance which is the owner's responsibility. Owners pay shipping and insurance on warranty repairs. The shipping liability is with the shipper and their insurance. If anything is damaged or lost in shipment, it is the owner's responsibility to deal with the insurance and or the shipper (USPS, FEDEX, UPS etc...). The Voigtlander USA warranty extends to the original purchaser only.

The warranty includes:

Defects in materials
Workmanship
Mechanical working order
Not included: Anything dropped or otherwise damaged by ANY sort of accident or abuse. The warranty is void IF, in our opinion, the item was damaged by a previous repair attempt.

For CameraQuest direct sales including shop.cameraquest.com: All you need for warranty repair for Voigtlander products bought from CameraQuest is your receipt or order number.

For CameraQuest supplied Voigtlander dealer sales: You must supply the dealer receipt, which we will verify for warranty repairs.

Rush repairs are not possible.

Foreign Voigtlander sales from foreign dealers (grey market) or none authorized sellers are not eligible for Voigtlander USA warranty repair.

Most Voigtlander warranty repairs will be shipped back within 4-6 weeks after receipt.

Voigtlander USA repairs are done thru the authorized dealer that sold the product.

Please describe the problem by email to CameraQuest@earthlink.net to confirm attention is needed. Please include all emails with the repair item.

MAILING ADDRESS:

Stephen Gandy
1336 N Moorpark Rd, Box 184
Thousand Oaks, CA 91360-5224

le boecere

Thank you for posting your experiences. I'll scratch this brand off my list. I've been thinking about a couple of their lenses, but I don't have the time or energy to find repair shops.

Imagemine Loc: St. Louis USA

focus ring is stuck, won't go to infinity, already talked to Stephen, & I did buy it at B&H, they told me they don't repair lens. Stephen told me to pursue the matter more, bought it last May Stephen informed me if you didn't buy it in Europe, it has only 1-year warranty. B&H advertised it as having 3-year warranty. thanx much for post!

mwsilvers Loc: Central New Jersey

I have never sent a lens of any brand in for repairs. Voigtlander makes terrific manual focus lenses. I own three specifically designed for the Nikon Z mount and have never regretted buying them.

User ID

I use ten Voigtlander lenses (not all at once !!) Most were bought used, but Ive also shopped CameraQuest and Photo Village, both of whom are Voigtlander distributors and retailers.

Good thing about buying used is that you have NOT bought a "factory warranty" so you never get to deal with that, and Voigtlanders are so "olde school" basic that any shop can fix them.

Re: "not all at once". Since mine are not the f/1.2 or f/0.9 bottles, theyre so small that its super easy to carry any trio (or pair !) chosen from out of the whole set.

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le boecere

Now, THAT is good to know! Thank you!

William Loc: Mississippi

film died@

User ID

Film is long dead and cryogenicized. And the faithful preserve his relics in their freezers, all while awaiting the Coming of The Great Thaw.
But film left behind a leaderless forsaken lost tribe of leica mount munchkin lenses that still reproduce, and adapt but very minimally to a strange new world. They have migrated half the way around the planet, and entered new alliances in the process, but still cling to their ancient identity, language, and filter threads.

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Canisdirus

The only Voigt's worth the coin is their APO line...which is 3 lenses.

You can skip the rest...other lenses will surpass them all.

mwsilvers Loc: Central New Jersey

mwsilvers Loc: Central New Jersey

That, of course, is your opinion. Can I assume it is based on your personal experience using all of them? I have used all the Z mount APO lenses including a DX 35mm Macro APO (there are actually four APO lenses, not three) and they are excellent. However your dismissal of the rest of their great line as not worth the coin is inaccurate. As an example, the 50mm f/1.0 Nokton designed for the Z mount is a phenomenal lens which I have used a number of times, (it belongs to a friend). My own three Z mount Voigtlanders give me exactly the results I am looking for and are not only oozing with vintage character but are still sharp across the frame with great contrast. They are worth every penny I spent on them. Many owners of Nikon Zf and other Z bodies are happily using one or more of the 9 Voigtlander lenses designed specifically for the Nikon Z mount which include electronic contacts to pass metadata and aperture details.

SuperflyTNT Loc: Manassas VA

Not all 10 at once? You lack ambition!
(Not a critique, ambition is highly overrated)
😜🤪