Chadp Loc: Virginia Beach

I recently did an audit of my credit cards and found that Adobe had been double charging me for my Lightroom/photoshop subscription for over a year. There were actually two separate line items for the monthly charge so I should have caught it earlier, but I somehow overlooked it. At first I thought maybe I had signed up for two accounts but that was not the case. I called Adobe and they admitted they had been double billing me for the same account. They would not give me any more information when I asked them how that happened. They said they would credit my card for the double billing and I just received the credit. But from the casual tone of the conversation and quick resolution offered, I got the impression that this must be somewhat common. So check your subscription fees more often then I do.

Nalu Loc: Southern Arizona

thanks!

Longshadow Loc: Audubon, PA, United States

goldstar46 Loc: Tampa, Fl

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goldstar46 Loc: Tampa, Fl

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Followup Chadp...

In the last several years, I have been the victim of 'identity theft' for a host of reasons...
... Although, I have - in fact - NOT lost any money, the time that I have consumed is horrendous

Because of the above, my four (yes 4) credit score accounts have been 'locked' down for a long time,
... And, I make it proactive to NOT, leave any CC on File in the 'wallets' of any online companies (except 1)

In addition to the above, especially with Adobe, I buy the 1-year subscription plan during Black Friday
... And get a discount without having to put a card on file...

YES... Just a different way of doing things, BUT, this 'On-Line Stuff' is getting under my skin, and the older I get, and the more 'tech' we see, the more I just want to crawl in a hole and hide from the outside world...

One more answer to the above, and something which I have done, is to sign up for one of the 'data removal services' which we are starting to see more and more of today... Heck, it was only $44 bucks for 1st year... and came recommended by NordVPN which I am a member of........... So, I said, what the heck, and just give it a try...

Let's see...




Cheers
Goldstar46
George Veazey
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robertjerl Loc: Corona, California

Might be someone in billing was doing this to a lot of accounts and diverting the duplicate payments to themselves.
And they are too embarrassed to admit they had a crook skimming from them for a year before they caught him/her.
So they just mumble something and credit the money when someone else contacts them.

Wouldn't it be a laugh if it was someone in their CyberSecurity section?

fantom Loc: Colorado

thanks for the heads up.

camerapapi Loc: Miami, Fl.

It was less complicated when we could buy those editors.

foathog Loc: Greensboro, NC

You don't check your credit card bill EVERY month? Wow. You'd be the perfect victim for scam artists.

foathog Loc: Greensboro, NC

I agree. This is one reason I will NOT do anything with my phone. It's just one more item for which I have to buy protection or monitor. The internet is a cesspool for scammers.

b top gun

Your situation is precisely why I stay away from services suggesting or requiring payment be linked directly to a credit card. They make a mistake, try to call them out on it! The only solution for me then was to get a new credit card issued with a new number. Monthly subscription services, they can ping you for a new rate anytime they feel like. Sorry I am so old fashioned; send me a paper statement and I will write a check as payment.

pdsdville Loc: Midlothian, Tx

I go on line and check my credit cards about once a week looking for anything out of the ordinary. It can take a little time but have caught enough mistakes, etc., to make it worth the time. I've caught four fraud attempts and had the money refunded to me totaling a couple of thousand dollars. I change passwords and do all the (right) things but it does happen. Better safe than sorry.

lnl Loc: SWFL

Some credit cards (I mostly use Capital One) allow a virtual card. Each vendor charged on-line has a unique credit card number. If spurious charges occur, at least I only need to look at one vendor, and only close that one vendor’s card number. That means I don’t have to get a new credit card number and start over.

bdk Loc: Sanibel Fl.

I try and do everything thru paypal. That way only paypal has my credit card and not all the people im buying form.
Example I bought a few things from TEMU the chinese company. You think I want china having my creditcard numbers? I think not.