KEH 👎👎👎
Dec 14, 2023 16:02:39 #
capmike wrote:
About 2 months ago I got a quote from these folks ... (show quote)
I've bought several items from KEH, and I've always been satisfied with the transactions. I can say the same about MPB.com and UsedPhotoPro.com. I have yet to sell or trade any gear with any of those folks. I bought a used camera from B&H for my wife. It appears to have been a demo unit that works perfectly.
Sight unseen quotes are often inaccurate, in both directions. I've heard of used dealers offering more for an item once they received it. Also, if demand changes suddenly (for instance, a new model comes out, sending a flood of old ones into the market, or a competitive item undercuts the price...), the offer can change.
Dec 14, 2023 16:04:07 #
capmike wrote:
Read my message. I did call them, 15 minutes to get to talk to somebody. I read these folks who have had great experiences with KEH. I had the same about 5 years ago. That’s why I went back to them. Tell me you’ve had a great experience with them RECENTLY. I believe they have changed, which is the purpose of my note.
CM
CM
That could be.
Dec 14, 2023 16:07:04 #
gouldopfl wrote:
You have killed my gas after listening to you. I have a Canon EOS-R. When the R6 and R5 originally came out, I really wanted one but after reading your other posts, I counted to ten thousand ( not really but seemed like it) looked at what I have and the lenses I have and realized there was nothing I really needed. I sold one lens that I hadn't used in a couple of years to get an external flash and a diffuser. I am glad that you remind us that we don't need most of the very latest.
I hope it was me that helped ... Other than IBIS or action-oriented shutter speeds, there is nothing a new mirrorless camera will give you image-wise over your EOS-R. To my surprise, vs say 4 years ago, Canon is adding IS to nearly every new RF-mount lens release. I shoot with legacy EF and FD lenses, where I 'demand' a mirrorless body with IBIS to enable these legacy lenses on 21st century technology. But, if you use your money wisely on IS-enable RF lenses (or IS-enabled EF / EF-S), the lack of IBIS in the EOS-R is really nothing at all.
Dec 14, 2023 16:10:53 #
They had 8 days to look at my lens. Maybe they did, maybe they didn’t. But if they did, there should be a report in my file. There was NO EXPLANATION given, even when asked for. NONE. So maybe they bought 10 of these lenses between my quote and their offer, SAY SO!! Simply changing the number by a third with no explanation is bad business in my simple mind. I was a salesman for 40 years. There is no business without the customer. Not to say the customer is always right, but the customer is why you open the doors in the morning. What they did does not reflect well on their operation, TODAY.
CM
CM
Dec 14, 2023 16:16:46 #
capmike wrote:
They had 8 days to look at my lens. Maybe they did... (show quote)
That 1/3 they knocked of your quote hopefully makes that equipment around 1/4 cheaper for me, their real customer. You're just a supplier, and they clearly have more of those than they can handle in your self-invented turnaround timeframe.
Dec 14, 2023 16:21:28 #
larryepage
Loc: North Texas area
We are fortunate to still have at least four camera stores in the Dallas-Fort Worth area. I have dealt with all of them over the years, but primarily deal currently with two of them.
Several years ago, I wanted to see what full frame digital photography offered, so I bought a Nikon D610 here for, as I recall, $900. It took about a week to see that while full frame was very interesting, the reduced size of the D610 just wasn't going to work for me, causing me to seek a trade for a D810. The first of my two stores offered me about $500 for the D610 against a new D810. The second offered me $700. You can guess which deal I took. (I figured that my loss was just an expensive one week rental.) But I've never been able to buy anything used from that dealer...his prices are too high.
Go figure.
Several years ago, I wanted to see what full frame digital photography offered, so I bought a Nikon D610 here for, as I recall, $900. It took about a week to see that while full frame was very interesting, the reduced size of the D610 just wasn't going to work for me, causing me to seek a trade for a D810. The first of my two stores offered me about $500 for the D610 against a new D810. The second offered me $700. You can guess which deal I took. (I figured that my loss was just an expensive one week rental.) But I've never been able to buy anything used from that dealer...his prices are too high.
Go figure.
Dec 14, 2023 17:43:39 #
capmike wrote:
The subject isn't the price offered, the issue is the bait and switch, with NO EXPLANATION!!!
CM
CM
I’m glad you reiterated your point. My dealings with KEH have all been purchases, although nothing in the recent past. As a buyer I was always satisfied with the quality and service (delivery). The one time I made a return there was no issue as it occurred during the specified time period allowed under the purchase agreement.
Dec 14, 2023 17:51:19 #
AzYooper
Loc: Sun Lakes AZ (Almost Phoenix)
I have always found that MPB gives the best prices on used gear. I have even had many instances where they upped their online offer upon receipt and inspection of the items. They seem to be very honest to deal with. Never had them go down on an online quote.
Dec 14, 2023 18:32:03 #
dwmoar
Loc: Oregon, Willamette Valley
mffox wrote:
I'm surprised that KEH has performed badly. I've only bought from them, not sold to them, and have always been satisfied. Thanks for the warning.
Mark
Mark
Every-time I have sold anything to them I have got what they had estimated and in one case I got $10.00 more. I have nothing bad to say about them.
I also make sure they are cleaned before sending them back and don't say they are in better condition on their quote form, when they are in another or different condition.
Dec 14, 2023 18:32:51 #
capmike wrote:
Mr.Foathog, In what way does your comment add to the discussion??
CM
CM
He's talking like he's a wonderful guy by giving an ancient camera away to some poor guy. that doesn't bother you?
AND he bought it used to begin with!! It simply struck me the wrong way
Dec 14, 2023 18:49:54 #
CHG_CANON wrote:
That 1/3 they knocked of your quote hopefully makes that equipment around 1/4 cheaper for me, their real customer. You're just a supplier, and they clearly have more of those than they can handle in your self-invented turnaround timeframe.
So you admit then that they have a reason for screwing the seller? This way 2 parties gain and the seller is the loser. It's the old bait and switch. Besides, your camera is in THEIR hands now. Why not say "the hell with it"?
Dec 14, 2023 18:50:14 #
Dec 14, 2023 19:01:49 #
foathog wrote:
So you admit then that they have a reason for screwing the seller? This way 2 parties gain and the seller is the loser.
The seller sent and received their used equipment back, I believe in both directions paid by KEH. So, it seems it was KEH that 'lost' money over this transaction. That cost of doing business has to go somewhere. Better them than me when I want to buy some more used equipment.
Just to confirm, I generated a quote just now. Included in the quote process was a) the prepaid shipping label and b) some very clear text about the expected timeline, screen copied below.
I fail to see how our OP is a victim here. Yes, I agree the lack of explanation is frustrating. But, I don't take anyone's word at unqualified face-value in these types of complaints. Our OP made a lot of assertions about the Like-New status of the equipment. That the equipment failed to meet this assessment when presented to the professionals at KEH, who do it everyday as a for-profit business, well, I don't default against KEH just because of what I read on the mustard colored pages at UHH.
You seem to be more flexible in accepting unsupported assertions. Good for you.
Dec 14, 2023 19:14:27 #
Finally, After 17 comments from you, none of value to the discussion, I must reply. I never have portrayed myself as a victim. I simply stated the facts of a transaction with KEH. Unsatisfactory, as if they disagreed with my characterization of the lens, not too hard to say so. But they didn’t. They said nothing. And no, I do not have my lens back, as it has been in their control since November 17th. And I have not received the promised email with a tracking number for return. I am hoping to have it in my hands by Christmas, and in the same condition and with all the parts sent to them. Not a satisfactory transaction.
CM
CM
Dec 14, 2023 19:18:00 #
CHG_CANON wrote:
The seller sent and received their used equipment ... (show quote)
Have you ever sold them anything?? I have an "assertion". They kept my 26.00 cable. Is that good business?? You are solely the benefactor of the other end of their business. There's no point in arguing with you.
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