Steak &b Shake--Never Again! (Page 2): But you pay tips???

BebuLamar

JimBart wrote:

Ordering off the kiosk I refuse to do another thing that is being developed and in use in a few restaurants is that you order via kiosk and the food is delivered by way of a robot waiter. Currently in place in a few restaurants where we go in FL

But you pay tips???

Jerry Coupe Loc: Kent, WA

jerryc41 wrote:

Anything to cut down on the staff.

That is part of the change, but with unemployment below 4% finding individuals for these jobs is increasingly difficult.

Reuss Griffiths Loc: Ravenna, Ohio

JFCoupe wrote:

I think we are going to need to adapt to more technology in restaurants. It is more difficult to hire folks to be waiters, so kiosks will help meet the need of getting orders to the kitchen. The other alternative is to charge higher prices on the menu to enable restaurants to hire the necessary staff. But would we also complain that the prices just increased 25%.

Option: decide to take you business to higher priced restaurants from the start.

The shortage of staff in restaurants is not just limited to fast food places. Potential employees can make more by staying home and collecting unemployment and other benefits and be better off than accepting a job that pays minimum wage or a little better. These type of jobs offered by restaurants are not intended to be jobs that support a family but are entry level jobs that for people just starting their work career. The solution to this type of problem is to get government out of the workplace.

jaymatt Loc: Alexandria, Indiana

Reuss Griffiths wrote:

The shortage of staff in restaurants is not just l... (show quote)

Amtrain

At least you were able to go inside and eat. I am getting so darn tired of getting out of my car and walking across the parking lot to pull on a locked door because the place does not have enough staff to open the dining room.

This happened to me AGAIN last night at Hardee's. The same restaurant tried a self-serve kiosk inside but it got so few people to use it, that they took it out—a no-win situation in any way.

jccash Loc: Longwood, Florida

jaymatt wrote:

Last night after an outing to see Christmas lights, we stopped at Steak & Shake. At the "new" versions of the restaurants, over half the menu is gone, one must order from a kiosk, no waiters, no condiments on the tables, only three employees, dirty tables, etc.

Note to self: Never, ever eat at Steak & Shake again. It used to be one of my favorite so-called fast food places to eat. Quote the raven, nevermore (apologies to E.A.Poe).

Wes, I’m going inside for all the same reasons plus they don’t use glass plates anymore but we still go through the drive-through mainly just to get a hamburger and chocolate milkshake

jerryc41 Loc: Catskill Mts of NY

BebuLamar wrote:

For example if I want a hamburger with onion, lettuce, tomato and mayonnaise but no pickle, no mustard and no ketchup and a fry with ketchup and a Fanta Orange zero sugar. It would be right.

Funny! Yes, I understand how humans can mess things up.

ELNikkor

The last 3 times we stopped at Shake Shack, they were out of shakes!

junglejim1949 Loc: Sacramento,CA

jaymatt wrote:

Last night after an outing to see Christmas lights, we stopped at Steak & Shake. At the "new" versions of the restaurants, over half the menu is gone, one must order from a kiosk, no waiters, no condiments on the tables, only three employees, dirty tables, etc.

Note to self: Never, ever eat at Steak & Shake again. It used to be one of my favorite so-called fast food places to eat. Quote the raven, nevermore (apologies to E.A.Poe).

Unfortunately the way if the world now... sad and disappointing 😞

BebuLamar

jerryc41 wrote:

Funny! Yes, I understand how humans can mess things up.

There are some restaurants now that have conveyor to take the food to your table. They copy the Japanese model and it makes a lot of sense in Japan because in Japan they absolutely do not accept tips. I had employees from restaurant in Japan chasing me to give the tips back. It's actually kind of an insult to tip in Japan. However, here in the US I think those restaurants with conveyor and kiosk ordering still want your tips. That really doesn't make sense.

Dannj

jerryc41 wrote:

People complain about things like that and the DIY cash registers in stores. I wonder what the reaction was to supermarkets, where customers had to go and get each item themselves. When I was a kid, we had two local grocery stores. You'd go to the counter and tell the man what you wanted.

Good point. I went to the store with a list from my Mom, gave it Tony and he’d get all the stuff. Sometimes he’d let me get the bread or something and then he’d add it all up and put it in “the book” so Mom could pay him later in the week😂

SueScott Loc: Hammondsville, Ohio

jaymatt wrote:

Last night afWeter an outing to see Christmas lights, we stopped at Steak & Shake. At the "new" versions of the restaurants, over half the menu is gone, one must order from a kiosk, no waiters, no condiments on the tables, only three employees, dirty tables, etc.

Note to self: Never, ever eat at Steak & Shake again. It used to be one of my favorite so-called fast food places to eat. Quote the raven, nevermore (apologies to E.A.Poe).

Wow - that's really a bummer!! We used to frequent a Steak & Shake in the Pittsburgh area but suddenly the service took a dive and shortly after that the place closed. Too bad, they had the best hamburgers!

jerryc41 Loc: Catskill Mts of NY

BebuLamar wrote:

However, here in the US I think those restaurants with conveyor and kiosk ordering still want your tips. That really doesn't make sense.

It's like the tip jar on the counter in front of the cashier. I'm supposed to give a tip because he took my money?

jaymatt Loc: Alexandria, Indiana

SueScott wrote:

Wow - that's really a bummer!! We used to frequent a Steak & Shake in the Pittsburgh area but suddenly the service took a dive and shortly after that the place closed. Too bad, they had the best hamburgers!

The kiosk wanted a tip, too.

Maybe the best conversion was in Anderson, Indiana--it was bulldozed.

Jimmy T Loc: Virginia

jerryc41 wrote:

People complain about things like that and the DIY cash registers in stores. I wonder what the reaction was to supermarkets, where customers had to go and get each item themselves. When I was a kid, we had two local grocery stores. You'd go to the counter and tell the man what you wanted.

The old "Jot'em Down Grocery Stores". We also had two, so the competition kept the price reasonable.
I remember that Granny would walk up to the counter, take a provided pad of paper and a pencil, and write down what she wanted, then hand it to a clerk who would retrieve the items from the shelves, ring you up, and bag them.
You could not go past the counter to shop for yourself. Besides, there was no "selection of brands" like you have today, you took what they had on hand.
There was also a "Butcher Shop" close by for custom-cut meats.
Sometimes Granny would call the "Jot'em Down Grocery Store" on the corner, dictate a few things, tell him to put them on her account, and then send me to pick the items up.
When the "Kroger Super Market" opened the old "Jot'em Down Grocery Stores" closed up almost overnight.
Thanks for the memories Jerry, they make me . . . .
Smile,
JimmyT Sends
Bravo Zulu

PS: I also remember Mother telling me about the "RR Company Store" where you made your mark and the amount was deducted from your RR pay.
And there was no competition for the company store. But, that is a subject of another post.