bkr2 Loc: Hackettstown,New Jersey

Looking for help with my new canon R7 camera. I try shoot some video in still camera position. and it work fine.
Then switch to video and try some more shots. But when I loaded my video and try to play it back I got Error:
the player could not find the correct codec on your system to play this media file. I watch all kinds of videos on setting up the R7. I can play it back in the camera. But not on my windows 11 PC. Help

rehess Loc: South Bend, Indiana, USA

so have you looked for an up-to-date ‘Codec’ at Canon.com or entered a help request there?

burkphoto Loc: High Point, NC

Video comes in all sorts of different flavors. If you don't have the right codec, it won't play.

You will have to download and install the proper codec for the file type (MOV H.265) that you are trying to play. If you are running on Windows 11 or Windows 10, you need to purchase and install HEVC codec from the Microsoft store in advance if your MOV files were compressed in this new and efficient codec. Alternatively, you can use an HEVC converter to transcode MOV HEVC to MOV H. 264 for Windows Media Player.

The other thing you need to know is that unless your PC is very well equipped with RAM, storage, and graphics card power, it may not play EVERY flavor of video that your new camera can create. Very high bit rate 4K video formats may be more than an older PC can keep up with. While H.265 is efficient, it takes extra processing horsepower to encode and decode it.

OF COURSE, Microsoft would not be Microsoft if they didn't give you a "technically correct, but functionally USELESS" error message… (Why wouldn't they just detect the file type, tell you what it is, and where to download the correct codec for it? Better yet, just fire up your default browser and take you to the Microsoft store…)

PHRubin Loc: Nashville TN USA

My R7 makes video in MP4 format. My Windows 11 computer can play them in Media Player, Real Player, or QuickTime. The problem may come from the settings of movie recording size.

bsprague Loc: Lacey, WA, USA

Deleted. I was too slow typing.

burkphoto Loc: High Point, NC

One note: There is an Open Source (FREE) program known as HANDBRAKE that you can run on any Mac, Windows PC, or Linux PC. It transcodes video files from one format to another. It can turn H.265 into H.264. It is also good at resizing video from 4K to 1080P, etc.

https://handbrake.fr

I've used it many times over the last 15 years or so.

rehess Loc: South Bend, Indiana, USA

srt101fan

Come on......do you want folks to exhaust all other sources of information before they are allowed to ask a question here?

Blenheim Orange Loc: Michigan

There is nothing wrong with asking questions here, and there is no better person anywhere than Bill Burkholder to answer video related questions.

rehess Loc: South Bend, Indiana, USA

Canon has a vested interest in having their videos play on Win11. Asking them is more efficient than having people here guess.

burkphoto Loc: High Point, NC

It's not a Canon thing. They don't write operating systems or sell incomplete computers. Microsoft just wants you to pay for a codec. In the future, you will be paying for just about every feature you need on a PC. OH, WAIT! You already are!

18 years ago, my employer's IT group bought a few hundred Dell Latitude computers for our school photographers. They came with DVD *burners,* but no software to PLAY *video* DVDs. Of course, I had just developed our entire photography training program and put it on six video DVDs back then, because few people had enough Internet bandwidth to view video over the 'net. So we had to pay $15/PC to add CyberDork or whatever unbelievably cheesy player utility it was... AND we had to recall the damned computers because they all needed a RAM stick upgrade to play standard definition video without choking.

rehess Loc: South Bend, Indiana, USA

When I purchased a Pentax camera, it came with a disk with various software, including {I believe} the software needed to interpret their ‘raw’ files, but I won’t disagree with you further.

I do believe the OP should get assistance from somewhere, be it Canon or MicroSoft. I’m sure if he contacts the wrong people, they will send him to the right place.

[unwatch]

burkphoto Loc: High Point, NC

My Lumix GH4 came with several discs of software that worked, but I don't think video codecs were part of the package. I really don't know, because I use a Mac, and every Mac I've had since 2000 has supported then-current consumer video formats. The newest ones even support several professional formats.

Today, most cameras come with a quick-start manual (pamphlet) that includes a link to a website where you can download software, firmware, and full reference manuals in PDF. Very few companies print manuals now. Print goes out of date too quickly. Very few companies provide software on disc, either, because it, too, is out of date by the time the discs are made. It's all online...

bkr2 Loc: Hackettstown,New Jersey

I will give it a try. Thanks

User ID

Your PC told you whats wrong. Believe what it told you. Either load a more versatile player-editor onto your PC or shoot in a simpler less advanced codec.

MP4 MOV files are crude enough to play on anything. Shoot those and life will be easy, low tech, and simple. Not being Speiberg, I avoid advanced video for my personal use.

If printed out, the video menus in my GH-6 would rival any Russian novel. I stick to the Cliff Notes version :-)