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Free Service from Car Dealers
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Apr 14, 2023 09:41:16   #
RKL349 Loc: Connecticut
 
jerryc41 wrote:
"Unbelievable!" should be my response. Instead, it's "Ho hum." Car dealers have somehow been allowed to steal from customers while suffering no penalties.

So, the dealer was saying that the tires he sold you on your new car were good for only 22,000 miles?


Or, they think some people will blindly trust them. This used to be a great dealer. In the past year they seem to be pushing product out of the service center and bill it as a safety issue. My last car had 27,000 miles on it ( i trade in every three years) and there was never once a mention that it needed tires, but then again, I do not recall taking it in for service when they had a tire sale going on. Pure coincidence, I am sure.

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Apr 14, 2023 11:40:18   #
neillaubenthal
 
Yep…and my dealer routinely sets the oil change interval on both of our cars not at the manual recommended distance and time but at 3,000 miles and a low number of months…and I routinely go in and reset them as specified in the manual.

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Apr 14, 2023 12:07:48   #
Manglesphoto Loc: 70 miles south of St.Louis
 
jerryc41 wrote:
The local Honda dealer is offering free inspections and free tire rotation on certain days of the week. I wouldn't dare take advantage of that. Doing the free inspection, he will find a dozen thing "wrong" with my car. While rotating the tires, he will find a dozen more problems.

A local elderly woman received mail from her Subaru dealer offering a free "Twenty-Four Point Inspection." I kept talking her out of it, but when she received the third offer, she insisted that I bring her car to the dealer. Naturally, he found $400 worth of repairs that were needed. I maintained her car, and I knew there was nothing wrong with it, but she insisted on having the work done. So much for "Free."
The local Honda dealer is offering free inspection... (show quote)


I just got back from having my State Safety Inspection: Miles driven since last inspection 2 yrs ago 2000+ mileage on car 268107, 99 Explorer Passed but they said it has a rear axel seal just starting to leak, rear main seal the same and a torn front axel boot which I knew about. I'll check them myself tomorrow to see how bad they are.Will repair as I feel needed.

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Apr 14, 2023 18:41:24   #
TriX Loc: Raleigh, NC
 
[quote=Morry]
jerryc41 wrote:
The local Honda dealer is offering free inspections and free tire rotation on certain days of the week. I wouldn't dare take advantage of that. Doing the free inspection, he will find a dozen thing "wrong" with my car. While rotating the tires, he will find a dozen more problems.

A local elderly woman received mail from her Subaru dealer offering a free "Twenty-Four Point Inspection." I kept talking her out of it, but when she received the third offer, she insisted that I bring her car to the dealer. Naturally, he found $400 worth of repairs that were needed. I maintained her car, and I knew there was nothing wrong with it, but she insisted on having the work done.

Quite true. I have a 2021 Honda Accord. The local dealer that I have it serviced at is regularly offering free "this and that" most all of which I ignore. I have had this same dealer service my wifes Honda for fifteen years. She hasn't driven for 3 or 4 years because of health reasons so I sold her car and bought my new 2021 Honda. In purchasing this new Honda I at first went to this same dealer hoping to buy the car from them. When I saw the "deal" offered I knew I could do better. We have 2 Honda dealers in the greater area that I live in. I got prices at both of them and the price was very close to each other. So I did the following. I sent emails to 4 dealers within 42 miles of where I live . . . telling them what I wanted. I wound up buying the car from a dealer 42 miles away. I saved over $4000. discount less than the dealer I had my wifes Honda serviced at for 15 years. They even sent a car and driver to pick me up to take me to their dealership when it was time to pick up my new car. The transaction was flawless. It pays to shop around when buying a new car.
The local Honda dealer is offering free inspection... (show quote)


Did your local dealer give you any trouble about servicing the car under warranty, especially in the first few thousand miles when most everything is traditionally covered by the selling dealer?

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Apr 14, 2023 18:41:42   #
PAR4DCR Loc: A Sunny Place
 
jaymatt wrote:
Interesting. Apparently all dealers are not alike. Our Honda Insight had a needs service light come on, so I took it in to the dealer, who told me that the light is on a timer, so to speak. He went on to say that because of the low miles on our car that I didn’t need that service, turned the light off, and sent me away with no charge.




Don

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Apr 14, 2023 20:47:11   #
lbrande
 
My BMW service advisor said that in order for BMW to warranty the repairs, they must replace the component. e.g. my sunroof wasn't working and they quoted me $8,600 to replace the entire cassette. I had somethings to be done on the car, and went to a specific BMW only repair shop. The cost to repair the sunroof was $750.00. The motor went bad. BMW couldn't repair the motor, only replace.
OTOH, this dealership always tells me what must be done now, and what can be deferred for a while.

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Apr 14, 2023 22:58:44   #
cucharared Loc: Texas, Colorado
 
Manglesphoto wrote:
I just got back from having my State Safety Inspection: Miles driven since last inspection 2 yrs ago 2000+ mileage on car 268107, 99 Explorer Passed but they said it has a rear axel seal just starting to leak, rear main seal the same and a torn front axel boot which I knew about. I'll check them myself tomorrow to see how bad they are.Will repair as I feel needed.


The torn axle boot is the one you need to jump on immediately. It’ll fling out all the grease from your CV joint and it’ll be ruined in no time. Then you’ll have a MUCH higher repair bill.

Ron

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Apr 15, 2023 11:02:26   #
jerryc41 Loc: Catskill Mts of NY
 
TriX wrote:
Did your local dealer give you any trouble about servicing the car under warranty, especially in the first few thousand miles when most everything is traditionally covered by the selling dealer?


It took eighteen months to get the "radio" replaced, even though I told him what the problem was.

My Fit has a camera on the right-side mirror. When I signal right, I see what's behind me on the right. This started showing me the view from the rear camera, instead. People on the Fit forum said that replacing the radio head unit solved the problem. The dealer said he knew better, and the radio (the thing that displayed the image) had nothing to do with the view I saw. He replaced the camera - the camera that wasn't turning on when it should have. Of course, he also used the line, "We ordered the parts, but they won't be here for a few months." It took at least three visits to get it working correctly. Ah, I just remembered - at one visit, the dealer did an oil change. 🤣 How can these guys remain legal? 😳

My son's car had a problem with the fuel injectors, but he blamed it on everything else - things not covered by the warranty. Luckily, his car was totaled when someone ran into him, so he got a new car. Honda used bad injectors on some 2015 Fits, and my son's car was one of them. Mine is working fine. It took several years for Honda to own up to their mistake with the injectors. By then, many people had paid $1,000 or more to have the injectors replaced.

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Apr 15, 2023 11:24:09   #
TriX Loc: Raleigh, NC
 
cucharared wrote:
The torn axle boot is the one you need to jump on immediately. It’ll fling out all the grease from your CV joint and it’ll be ruined in no time. Then you’ll have a MUCH higher repair bill.

Ron


Amen.

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