new jersey steve Loc: new jersey

have subscribed to adobe lightroom/photoshop monthly subscription for several years. they charge my credit card monthly with no problem. got an email todayf from adobe that problem occurred with my credit card charge for this month. I never changed anything about my card info. card doesn't expire for another year. called amex and they said there is no problem with card and no record of charge by adobe or any refusal. said to contact adobe.
went on their website and signed into my account and confirmed that there was a red warning on my billing this month, confirming accuracy of the email. (initially thought email may be phishing expedition to relieve me of personal information and did not click any email links but went directly to adobe website.)
did not find any phone number for contact, but they had a virtual chat which was initially a robot and then seemed like converted to person, although it too could be artificial intelligence. it wanted me to cancel my currrent subscription and open new one. when i asked why, it said that "this could be end of commitment to this plan". when I replied in the chat "what does that mean", i got no response.
has any one else had this or similar issue. does anyone have a phone access so i know i am conversing with real person? does any one know about subscriptions expiring and can explain?
thanks so much. annoying that you have to spend time on things which you pay for.

Cany143 Loc: SE Utah

Could your problem have anything to do with the inability you --appear?-- to have with initializing the first words in sentences?

Probably not, but worth a moment's investigation. Or not. What would I know without access to your bank routing number, your Adobe account, or your SSN?

cordially signed,

Your Friendly Prince from Trans-Saharan (and elsewhere) Morocco, Libya and Newark NJ.

therwol Loc: USA

Go to this link and see if the number for the US listed works. https://helpx.adobe.com/contact/phone.html

bsprague Loc: Lacey, WA, USA

Adobe also has a system of forums that operate like this one. The forum for Accounting and Billing is here: https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=latest_replies&lang=all&tabid=all

I've never used that one, but the Product forums work pretty well.

Manglesphoto Loc: 70 miles south of St.Louis

Did you go directly to the adobe web site or click a link in the email?

billt1970 Loc: Gambrills, Maryland

I've seen several messages/emails recently from "Adobe" that are clearly (at least to me) phishing expeditions. You know to ignore them, so do just that. The primary clue is that the "link" doesn't have the letters "adobe" anywhere.

Confirm with Amex and your monthly charge went through, and if so, continue about your life's business.

BT

billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont

Adobe Support 1-800-833-6687. Talk to a real person who WILL help you out.
Good luck and keep on shooting until the end.

jbk224 Loc: Long Island, NY

Call your credit card company..they will tell you if the card was used and 'declined'. If declined, ask them to check with their processing department to find out why. Usually the card was put in improperly--address, expiration, or cc code.
While it doesn't make sense since they have used the same card for a while...sh't happens.

Longshadow Loc: Audubon, PA, United States

Did the email really come from Adobe?

Sounds like a phishing attempt to me.

I get various occasional emails that say "my card has expired".....
It hasn't.

Some for stuff which I do not subscribe.

BebuLamar

Read his post. He did went to Adobe website to check on his account and having a chat. He said it was a virtual chat with the computer but later he believed he was chatting to a real person which told him to open new account. He didn't have Adobe number but someone has posted the number so I think he would call to find out.

Longshadow Loc: Audubon, PA, United States

Still puzzling.

Bayou

When we "chat" with robots, or people for whom English is not a first language, it becomes increasingly important that we write correctly in order to be understood.

Festus Loc: North Dakota

I just got a new pet peeve!

Bill_de Loc: US

Don't forget to feed it!

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SuperflyTNT Loc: Manassas VA

Most likely when Adobe submitted for payment there was a connection glitch and the transaction didn’t go through. If you can get them to just resubmit it will probably be fine now.