Bill_de wrote:
I called Adobe a couple of years ago with a problem with CS5. It took some time on the phone, but the tech fixed the issue and thanked me for hanging on the phone.
I wouldn't hesitate to call them. Maybe nothing good will happen, but maybe it will!
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The OP has Photoshop CC 2015 and if he is still having the subscription he should update to PS CC 2023 and it's for free. I wonder if there is a reason why the OP doesn't update to 2023?