Download and Install of Topaz Photo AI
Nov 30, 2022 16:09:42 #
I downloaded the install package for Topaz Photo AI into my iMac/Big Sur. I already have several Topaz products. I noted that the download file was of zero bytes. When I went to open the file, MacOS gave me an error message to the extent: "Unknown Developer, cannot verify that the file is clean of malware." I opened System Preferences>Security and unlocked the General tab. I selected Topaz Labs and clicked Open Anyway. Same result as before.
I contacted Topaz Labs by online chat and e-mail and waited a week. Still no answer.
I thought I would poll UHH to see if anyone else has had this problem and how was it resolved.
I contacted Topaz Labs by online chat and e-mail and waited a week. Still no answer.
I thought I would poll UHH to see if anyone else has had this problem and how was it resolved.
Nov 30, 2022 16:13:18 #
Typically, a zero byte download means the file didn’t finish downloading. I would try downloading the file again, confirm the file size and try reinstalling.
Nov 30, 2022 16:23:00 #
SalvageDiver wrote:
Typically, a zero byte download means the file didn’t finish downloading. I would try downloading the file again, confirm the file size and try reinstalling.
I definitely agree with SalvageDiver
Nov 30, 2022 16:23:25 #
tovie wrote:
I downloaded the install package for Topaz Photo A... (show quote)
Never had any problem with my install. I would just delete it and download and re-install.
Dec 1, 2022 06:33:12 #
SalvageDiver wrote:
Typically, a zero byte download means the file didn’t finish downloading. I would try downloading the file again, confirm the file size and try reinstalling.
Same thing happened to me and this was the solution
Dec 1, 2022 09:45:31 #
Similar problem. Different error message. Waiting to hear from Topaz. Not impressed with their customer service.
Dec 1, 2022 16:30:47 #
MT native wrote:
Similar problem. Different error message. Waiting to hear from Topaz. Not impressed with their customer service.
have you followed the suggestions here about re-installing?
Dec 1, 2022 16:54:08 #
I finally rec'd an e-mail reply from Topaz Labs. They suggested downloading from https://topazlabs.com/downloads/.
Which I did. The download worked and so did the app. Many thanx to all that replied.
Al
Which I did. The download worked and so did the app. Many thanx to all that replied.
Al
Dec 7, 2022 00:42:30 #
Harry02
Loc: Gardena, CA
On occasion I have found I already had a file with the same name.
The program would deny me the ability to "install" a duplicate.
The program would deny me the ability to "install" a duplicate.
Dec 7, 2022 15:44:26 #
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