DaveJ Loc: NE Missouri

If you update your LR and PS to latest, it opens them no problem. I have been doing it since the R7 was released .

amfoto1 Loc: San Jose, Calif. USA

Your Adobe software needs to be updated. Canon can't help you with that, so don't bother calling them. You need help from Adobe, but also don't need to call them.

FYI... The Adobe website has a page devoted to camera/software compatibility. This tells you what version of Adobe Camera Raw (ACR) is needed for any particular camera. Sometimes a new version of ACR is released even before a camera is announced, but more often it follows by a week or two, maybe a month or two worst case. The R7 was announced in June and shipping in July. ACR has been updated for some time to handle its CR3 (RAW) files.

Adobe Camera Raw (ACR) is in Photoshop, Lightroom and Photoshop Elements. (It might be in some other Adobe s'ware too, these are just the ones I know for certain.)

ACR is a "module" within Photoshop that can be updated separately. With a Photoshop subscription, this update is free.

ACR is fully embedded inside Lightroom (and Elements), requiring the entire program to be updated. With the Lightroom Classic subscription, this is free. (Elements would require purchase of a newer version.)

Here is the Adobe page about camera compatibility...

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

That site shows for Canon EOS R7 you need...

- Adobe Camera Raw (Photoshop) version 14.4 or later
- Lightroom Classic version 11.4 or later

The latest update from late October (incl. support for the recently announced Canon R6 Mk II)...

- ACR (PS) version 15.0
- Lightroom Classic version 12.0

It is up to you whether to install 14.4 and 11.4 or the latest 15.0 and 12.0. Personally I often wait a little while before installing the brand new updates, just in case there are any "glitches" with them. Let other folks deal with those problems. But in this case I don't know exactly how long ago those latest Adobe updates came available or if there have been any issues reported with them. Search the Internet for info. If folks are having problems, they usually will talk about it online. If all seems good, you may want to install the latest. Otherwise, slightly earlier versions (with no bad habits reported) can be an alternative, so long as it's 14.4 and 11.4 or later.

More info, including how to find out what version you have installed...

https://helpx.adobe.com/camera-raw/kb/why-is-my-camera-not-supported.html

P.S. The reason your software got out of date may be because you have automatic updates turned off. Personally, I get update notifications, but not auto updates. As noted above, unless I absolutely need it for a new camera or some other reason, I usually wait a bit to be sure the update is working correctly before installing it. Even when the update has proven to be solid, in the past I've been "screwed" by auto updates changing settings I'd made back to defaults, really messing up my workflow at critical times. But whether or not to allow auto updates is up to you, and something you might want to check.

Toby

. Apparently the auto update on my computer was not working. I have now updated and it looks as though everything will work OK. Thanks again. Kind of like the old story , if your tv doesn't work see if it is plugged in. Don't assume anything.

Longshadow Loc: Audubon, PA, United States

Capn_Dave

Yes I am glad it worked for you.

DaveJ Loc: NE Missouri

Fantastic. Now enjoy that new R7!!!

Rob Simpson

There was an update today. My PSCC had slipped back and needed to be updated and told to do auto updating - worked fine.

glennk

Deleted this post since your problem was solved (and I responded to the original)...

Glenn