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Canon R7 CR3 files
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Nov 25, 2022 15:20:07   #
Toby
 
Adobe PS & LR will not read my CR3 files from my new Canon R7 camera. The file directory and Topaz are will. I called Canon but they are closed until next Monday. Anyone out there solved this problem? How?
Thanks in advance

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Nov 25, 2022 15:27:47   #
Longshadow Loc: Audubon, PA, United States
 
How old are your Adobe PS & LR versions?

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Nov 25, 2022 16:20:50   #
User ID
 
Use Canon software til you update Adobe.

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Nov 25, 2022 16:29:45   #
Longshadow Loc: Audubon, PA, United States
 
User ID wrote:
Use Canon software til you update Adobe.


I primarily use the Canon software (DPP) anyway.

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Nov 25, 2022 19:03:15   #
Toby
 
Longshadow wrote:
How old are your Adobe PS & LR versions?


I have a subscription, so I assume they are up to date. File says LR is Release 10.4, PS is 22.5.1 and Camera Raw is 13.4

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Nov 25, 2022 19:44:56   #
Longshadow Loc: Audubon, PA, United States
 
Toby wrote:
I have a subscription, so I assume they are up to date. File says LR is Release 10.4, PS is 22.5.1 and Camera Raw is 13.4

Well, it seems to not know what a .CR3 file is...
(I don't use either of those, so I wouldn't know. Someone else may.
I just wanted to make sure you weren't using an "old" version.)

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Nov 25, 2022 20:08:47   #
Toby
 
Longshadow wrote:
Well, it seems to not know what a .CR3 file is...
(I don't use either of those, so I wouldn't know. Someone else may.
I just wanted to make sure you weren't using an "old" version.)


OK thanks for trying

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Nov 26, 2022 06:22:13   #
chuckrem Loc: Katy, Tx
 
The current Lightroom release is v12.0.1 and Photoshop is at v24.0.1.

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Nov 26, 2022 06:27:45   #
Capn_Dave
 
Toby Canon has been using the CR3 format since 2018. Something strange is going on. There are third party programs that can change the CR3 to other formats if you want to give that a try.
Microsoft updated its Raw Image Extension to include the codec for CR3 files/ If you untick "Always show icons, never thumbnails" in File Explorer"s View>Options>Folder Options>View>Files and Folders in Windows 10, thumbnail images will now display. Besides your Adobe programs are out of date

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Nov 26, 2022 06:30:08   #
Jrhoffman75 Loc: Conway, New Hampshire
 
chuckrem wrote:
The current Lightroom release is v12.0.1 and Photoshop is at v24.0.1.


Correct. If you have a valid subscription something is not correct. Run the Creative Cloud app and get the latest versions of those programs.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Nov 26, 2022 06:44:54   #
Capn_Dave
 
Jrhoffman75 wrote:
Correct. If you have a valid subscription something is not correct. Run the Creative Cloud app and get the latest versions of those programs.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


Yep what JRhoffman said. Your programs are out of date

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Nov 26, 2022 07:33:36   #
travisdeland Loc: deland, FL
 
another work-around is to open these files in DPP and save them as tiffs to export to adobe

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Nov 26, 2022 09:03:35   #
AntonioReyna Loc: Los Angeles, California
 
That issue is the only reason I got the subscription. I also have the R7 and like it very much.

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Nov 26, 2022 10:55:47   #
twosummers Loc: Melbourne Australia or Lincolnshire England
 
Toby wrote:
Adobe PS & LR will not read my CR3 files from my new Canon R7 camera. The file directory and Topaz are will. I called Canon but they are closed until next Monday. Anyone out there solved this problem? How?
Thanks in advance


Will they convert to PNG?

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Nov 26, 2022 11:46:57   #
jackm1943 Loc: Omaha, Nebraska
 
On my computer, the updates sometimes show up on the start list but the ion will not automatically Pin To Start. I have to pin it to start manually when this occurs.

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