Luminar Customer Service: I always assume there is no customer service, so complaints about it don't bother me. Several people have mentioned the poor customer support that Skylum...

jerryc41 Loc: Catskill Mts of NY

I always assume there is no customer service, so complaints about it don't bother me. Several people have mentioned the poor customer support that Skylum offers for Luminar. I signed up for the free trial a couple of days ago, and I've gotten five emails from Skylum already, welcoming me into the flock and telling me how great their programs are. Isn't that nice of them!

Longshadow Loc: Audubon, PA, United States

Yup.
If the automated mailers didn't send those out, we'd think they don't care.......

ronichas Loc: Long Island

jerryc41 wrote:

I always assume there is no customer service, so complaints about it don't bother me. Several people have mentioned the poor customer support that Skylum offers for Luminar. I signed up for the free trial a couple of days ago, and I've gotten five emails from Skylum already, welcoming me into the flock and telling me how great their programs are. Isn't that nice of them!

That is amazing since Skylum is based in Ukraine!!!

Just Fred Loc: Darwin's Waiting Room

I had a very good experience with Skylum support. I had somehow managed to get two email accounts with them (I go back to their days as MacPhun) and licensing with current products became problematic. An email to them resulted in a quick reply, a question (which was the correct email?) and they fixed it -- merged my two accounts into one. I can now see my entire history with them on one screen!

gcastile Loc: Chicago, IL

I've had nothing but great customer service from them. I have chatted directly with people, not an automated response.

Manglesphoto Loc: 70 miles south of St.Louis

Longshadow wrote:

Yup.
If the automated mailers didn't send those out, we'd think they don't care.......

LOL

Manglesphoto Loc: 70 miles south of St.Louis

ronichas wrote:

That is amazing since Skylum is based in Ukraine!!!

Helicon is also based in the Ukraine, when I had trouble doing an upgrade awhile back I felt guilty asking for help! But I sent them an email, it did take a day or two for a response, but they came through and all is well .

jerryc41 Loc: Catskill Mts of NY

ronichas wrote:

That is amazing since Skylum is based in Ukraine!!!

That explains the names of the people sending the emails. Olga, Ihor, Yevhen.

Thanks for telling me that. I'm going to buy it just to support them.

https://skylum.com/blog/how-the-war-in-ukraine-affects-skylums-operations-

srg

jerryc41 wrote:

That explains the names of the people sending the emails. Olga, Ihor, Yevhen.

Thanks for telling me that. I'm going to buy it just to support them.

https://skylum.com/blog/how-the-war-in-ukraine-affects-skylums-operations-

They live in the epicenter of the ransomware industry. Also, we just sent them 40 Billion dollars, so I doubt if your pennies would make much of a difference.

jerryc41 Loc: Catskill Mts of NY

srg wrote:

They live in the epicenter of the ransomware industry. Also, we just sent them 40 Billion dollars, so I doubt if your pennies would make much of a difference.

I think we sent them weapons.

goldenyears Loc: Lake Osewgo

gcastile wrote:

I've had nothing but great customer service from them. I have chatted directly with people, not an automated response.

Ditto.

jerryc41 Loc: Catskill Mts of NY

goldenyears wrote:

Ditto.

Sentinel4

Good for you.
The support has been excellent.
Sentinel4

gouldopfl

They care. There is this war going on in their country and hopefully things will get better once they remove the Russians from their country. Initially most of the women employees and men's wives and children escaped the country. Men were not allowed to leave.

Drbobcameraguy Loc: Eaton Ohio

jerryc41 wrote:

I always assume there is no customer service, so complaints about it don't bother me. Several people have mentioned the poor customer support that Skylum offers for Luminar. I signed up for the free trial a couple of days ago, and I've gotten five emails from Skylum already, welcoming me into the flock and telling me how great their programs are. Isn't that nice of them!

I have been hammering them about the clone and stamp tool for neo for several months. It's been a year now. They always answer but always say it's coming. Yesterday I was fed up. So I posted a rather sharp comment on their forum. By golly they replied to that also. Only they said it's coming soon. Lol lol