Canon go's far and beyond, way far and beyond: In the second week of February my Canon EOS 1DX, Mark II started doing strange things, deleting photos, writing to two different cards...

RonKoris Loc: St. Helena Island, SC

In the second week of February my Canon EOS 1DX, Mark II started doing strange things, deleting photos, writing to two different cards when only one was selected and not recording some of my shots. As I have been a gold member of Canon Professional Services for several years, I contacted their support staff to see if they had any ideas as to why this was happening. The tech was confused as I was as to why but thought it might be a problem with the card reader. He had me take a few shots and my camera seemed to be working okay. I went out to shoot some Tundra Swans a few days later and had the same problems. At that time, I contacted Canon for a repair order and shipped the camera to them on the 14th of February and they received the camera on the 16th. I received a text from them on the 16th saying that their technicians had evaluated my camera and determined that a fee was required to complete the repairs. At that time, I called Canon and was told that the repairs would cost $185.71, and I authorized payment and inquire as to what the problem was. I was told that it was damage to the pins of the CF card. On Feb.18th I received another text from Canon stating the same thing as the first text. I contacted them again and was shocked to hear that the repairs would now be $692.72. I asked the tech how this repair went from $185 to $692. He stated that the techs probably used my description of the problems and had not actually looked at the camera. He now stated that when they went into the camera, they discovered that the pcb assembly and main pcb needed repair. I told the tech that I was upset about how this was handled and that I was disappointed in the professional service I was receiving, but I needed my camera back and authorized
payment again. The tech told me that he would have someone in repairs contact me to explain how this happened. As this was over the President's Day weekend, I did not expect to hear from anyone until the following Tuesday. On Tuesday I received a email that they were beginning the repairs at no charge. I wasn't sure if this was because I had already paid for the repair or that they were fixing it at no cost to me. I then checked my Visa account, low and behold, a return of the $692.72. On the 24th I received a text that the repairs were
done and they were shipping the camera back to me. I received the camera on the 25th. Talk about stepping up to the plate.

bbradford Loc: Wake Forest NC

Wow, I was considering leaving Nikon and going to Canon and now my decision is made. Thanks

DelRae Loc: Oregon

RonKoris wrote:

In the second week of February my Canon EOS 1DX, Mark II started doing strange things, deleting photos, writing to two different cards when only one was selected and not recording some of my shots. As I have been a gold member of Canon Professional Services for several years, I contacted their support staff to see if they had any ideas as to why this was happening. The tech was confused as I was as to why but thought it might be a problem with the card reader. He had me take a few shots and my camera seemed to be working okay. I went out to shoot some Tundra Swans a few days later and had the same problems. At that time, I contacted Canon for a repair order and shipped the camera to them on the 14th of February and they received the camera on the 16th. I received a text from them on the 16th saying that their technicians had evaluated my camera and determined that a fee was required to complete the repairs. At that time, I called Canon and was told that the repairs would cost $185.71, and I authorized payment and inquire as to what the problem was. I was told that it was damage to the pins of the CF card. On Feb.18th I received another text from Canon stating the same thing as the first text. I contacted them again and was shocked to hear that the repairs would now be $692.72. I asked the tech how this repair went from $185 to $692. He stated that the techs probably used my description of the problems and had not actually looked at the camera. He now stated that when they went into the camera, they discovered that the pcb assembly and main pcb needed repair. I told the tech that I was upset about how this was handled and that I was disappointed in the professional service I was receiving, but I needed my camera back and authorized
payment again. The tech told me that he would have someone in repairs contact me to explain how this happened. As this was over the President's Day weekend, I did not expect to hear from anyone until the following Tuesday. On Tuesday I received a email that they were beginning the repairs at no charge. I wasn't sure if this was because I had already paid for the repair or that they were fixing it at no cost to me. I then checked my Visa account, low and behold, a return of the $692.72. On the 24th I received a text that the repairs were
done and they were shipping the camera back to me. I received the camera on the 25th. Talk about stepping up to the plate.

In the second week of February my Canon EOS 1DX, M... (show quote)

Wow that is good to hear I love my canon camera DelRae

Arubalou

Thats awesome customer service

jim quist Loc: Missouri

That's great

ggenova64

RonKoris wrote:

In the second week of February my Canon EOS 1DX, Mark II started doing strange things, deleting photos, writing to two different cards when only one was selected and not recording some of my shots. As I have been a gold member of Canon Professional Services for several years, I contacted their support staff to see if they had any ideas as to why this was happening. The tech was confused as I was as to why but thought it might be a problem with the card reader. He had me take a few shots and my camera seemed to be working okay. I went out to shoot some Tundra Swans a few days later and had the same problems. At that time, I contacted Canon for a repair order and shipped the camera to them on the 14th of February and they received the camera on the 16th. I received a text from them on the 16th saying that their technicians had evaluated my camera and determined that a fee was required to complete the repairs. At that time, I called Canon and was told that the repairs would cost $185.71, and I authorized payment and inquire as to what the problem was. I was told that it was damage to the pins of the CF card. On Feb.18th I received another text from Canon stating the same thing as the first text. I contacted them again and was shocked to hear that the repairs would now be $692.72. I asked the tech how this repair went from $185 to $692. He stated that the techs probably used my description of the problems and had not actually looked at the camera. He now stated that when they went into the camera, they discovered that the pcb assembly and main pcb needed repair. I told the tech that I was upset about how this was handled and that I was disappointed in the professional service I was receiving, but I needed my camera back and authorized
payment again. The tech told me that he would have someone in repairs contact me to explain how this happened. As this was over the President's Day weekend, I did not expect to hear from anyone until the following Tuesday. On Tuesday I received a email that they were beginning the repairs at no charge. I wasn't sure if this was because I had already paid for the repair or that they were fixing it at no cost to me. I then checked my Visa account, low and behold, a return of the $692.72. On the 24th I received a text that the repairs were
done and they were shipping the camera back to me. I received the camera on the 25th. Talk about stepping up to the plate.

In the second week of February my Canon EOS 1DX, M... (show quote)

Great Customer Service, Canon!

Bridges Loc: Memphis, Charleston SC, now Nazareth PA

I think their 692.72 has just been spent on good advertising that normally would have cost them much more!

AzPicLady Loc: Behind the camera!

I only wish my experience with Canon repair had been this good!

Sidwalkastronomy Loc: New Jersey Shore

Great customer service. Canon always helpful with me too

PHRubin Loc: Nashville TN USA

Good to hear my

camera company did that.

willaim Loc: Sunny Southern California

And that's why I stayed with Canon

pego101

N I K O N

Blair Shaw Jr Loc: Dunnellon,Florida

Delighted to hear that your situation turned out for the better. I love my Canons and have been blessed with no issues,ever and pray it stays that way.

yvesfeder Loc: Bath, ME

I think much of it - this sort of happy situation - depends largely on what the Service Manager either had for lunch, or how he was treated by his partner before he left the house for work! Could have been true for any company I suppose - Fujifilm, Jaguar, Buick...........!

hrblaine

Blair Shaw Jr wrote:

Delighted to hear that your situation turned out for the better. I love my Canons and have been blessed with no issues, ever and pray it stays that way.

I could have written this. I've had Canons for a lot of years, "had no issues, ever." I don't use 'em like I used to - I'm 91 now and slowing down a little (OK, OK, a lot <g>) but they've been trouble free for a long time. Of course, I handle them pretty carefully. I still have my 12mp 5Dc, used it just the other day.