Sony Repair: I'm having trouble finding a Sony repair facility that'll repair or give me advice on fixing a Sony A1. The glass at the rear of the camera is broken . The screen and...

alpinebob 6 Loc: North Idaho panhandle

I'm having trouble finding a Sony repair facility that'll repair or give me advice on fixing a Sony A1. The glass at the rear of the camera is broken . The screen and everything behind the glass still works. The local camera repair guy thinks that Sony doesn't sell parts. He thinks that maybe the whole unit will have to be replaced . Does anyone have any suggestions about this or know how to contact Sony repair.

lreisner Loc: Union,NJ

Go to the Sony Alpha website and look up support. You should find your answer there. I assume this is not a warranty repair. If it is only use an authorized repair center.

MDI Mainer

Sony subcontracts non-warranty camera and lens repair (like physical damage) to Precision Camera:

https://www.precisioncamera.com/Sony

For in warranty repair you can contact Sony directly:

https://us.esupport.sony.com/support/s/chat-gateway?language=en_US

larryepage Loc: North Texas area

alpinebob 6 wrote:

I'm having trouble finding a Sony repair facility that'll repair or give me advice on fixing a Sony A1. The glass at the rear of the camera is broken . The screen and everything behind the glass still works. The local camera repair guy thinks that Sony doesn't sell parts. He thinks that maybe the whole unit will have to be replaced . Does anyone have any suggestions about this or know how to contact Sony repair.

Be prepared for a shock. When my local repair shop was still in business, they were an authorized Sony repair station. They could only buy subassemblies, not parts from Sony. Made most repairs cost 3-4x what would have been expected. His explanation was that as a consumer products company, Sony wanted to push people to buy new instead of repair.

Please let us know whether you find that to still be the case.

MDI Mainer

larryepage wrote:

Be prepared for a shock. When my local repair shop was still in business, they were an authorized Sony repair station. They could only buy subassemblies, not parts from Sony. Made most repairs cost 3-4x what would have been expected. His explanation was that as a consumer products company, Sony wanted to push people to buy new instead of repair.

Please let us know whether you find that to still be the case.

There is a thread on here about Sony replacing a damaged LCD screen on an A1 which took a tumble at the Olympics.

larryepage Loc: North Texas area

MDI Mainer wrote:

There is a thread on here about Sony replacing a damaged LCD screen on an A1 which took a tumble at the Olympics.

I'm sure that process was different from what would be offered to mere mortal owners.

MDI Mainer

larryepage wrote:

I'm sure that process was different from what would be offered to mere mortal owners.

Definitely true!

https://petapixel.com/2022/02/03/photographers-camera-tumbles-down-ski-run-at-winter-olympics/

ggenova64

alpinebob 6 wrote:

I'm having trouble finding a Sony repair facility that'll repair or give me advice on fixing a Sony A1. The glass at the rear of the camera is broken . The screen and everything behind the glass still works. The local camera repair guy thinks that Sony doesn't sell parts. He thinks that maybe the whole unit will have to be replaced . Does anyone have any suggestions about this or know how to contact Sony repair.

Photo Tech Repair Service
360 W 36 Street
New York, NY 10018
(212) 673-8400

I think Photo Tech Moved to
575 8th Ave
SUITE 1706
New York, NY 10018
service@phototech.com

Precision Camera
7 Anngina Drive
Enfield, CT 06082
(800) 665-6515 or (860) 272-2100
info@precisioncamera.com
http://www.precisioncamera.com

Architect1776 Loc: In my mind

MDI Mainer wrote:

Definitely true!

https://petapixel.com/2022/02/03/photographers-camera-tumbles-down-ski-run-at-winter-olympics/

I find it interesting the camera even fell.
It has a neck strap attached that does not look broken.
The fool using it seems to have forgotten that is what a strap is for to prevent such things from happening.
Oh well.
Edit, saved by a Canon shooter.

morkie Loc: Simi Valley CA

alpinebob 6 wrote:

I'm having trouble finding a Sony repair facility that'll repair or give me advice on fixing a Sony A1. The glass at the rear of the camera is broken . The screen and everything behind the glass still works. The local camera repair guy thinks that Sony doesn't sell parts. He thinks that maybe the whole unit will have to be replaced . Does anyone have any suggestions about this or know how to contact Sony repair.

Call Video One Repair in Newberry CA. They are authorized Sony and Canon video warranty repair and also do still camera repairs. Will only use new Sony parts. Find contact info on website.

Canisdirus

At this point, pretty much all A-1's are under warranty.
There should be zero problems getting it repaired.

MDI Mainer

Canisdirus wrote:

At this point, pretty much all A-1's are under warranty.
There should be zero problems getting it repaired.

Warranty coverage almost always excludes physical damage from some type of fall or drop, if that was the cause of the problem. Need to purchase casualty insurance coverage for such claims; some credit cards used to include such protection for a limited time if used for the purchase, maybe still do.

gwilliams6

MDI Mainer wrote:

Sony subcontracts non-warranty camera and lens repair (like physical damage) to Precision Camera:

https://www.precisioncamera.com/Sony

For in warranty repair you can contact Sony directly:

https://us.esupport.sony.com/support/s/chat-gateway?language=en_US

Sony does authorized warranty repair also through Precision Camera.
https://www.precisioncamera.com/Sony

Canisdirus

MDI Mainer wrote:

Warranty coverage almost always excludes physical damage from some type of fall or drop, if that was the cause of the problem. Need to purchase insurance coverage for such claims; some credit cards used to include that if used for the purchase, maybe still do.

It may not be covered...but being under warranty is a guarantee it will be repaired...if one goes to the trouble of actually talking with Sony.

MDI Mainer

gwilliams6 wrote:

Sony does authorized warranty repair also through Precision Camera.
https://www.precisioncamera.com/Sony

Thanks. I have to say their warranty/repair coverage web page (at least the one I looked at) is not a model of clarity! I guess for one you're supposed to contact Sony, if no warranty then you can contact Precision directly.