Any time I see anything about all the hassle getting money back for defective merchandise purchased on eBay.com, I know it's made up. When a thing doesn't work, you check a box, 'return this item'. You are shown a list of 15-20 reasons for the return, asked to check one, and to elaborate in short prose.
Then, you click, 'send message'. If the buyer checks the box that the item is defective, he is sent a shipping label to print, and he packs the item and ships it back. When the seller receives the return, the buyer gets a refund. The seller has nothing to do with it. Ebay handles all payments to sellers, AND all refunds. The refund comes directly from eBay.
So, there is less hassle with returning items on eBay--because of the free shipping labels--than almost any other marketplace. If the buyer chooses a reason like, 'found the item cheaper elsewhere', he pays the cost of the shipping label. But the rest works the same!
Even if an item says,
No returns, all sales final, as-is, no refunds',
if the item is listed as 'used' vs. 'For parts, not working', it is a statement that the item works as intended, regardless of what else is stipulated.
If it doesn't work, the buyer can return it for a full refund, including shipping both ways. Ebay has been around for 25 years, or so. I have ~5,300 transactions since 1998. I have never lost out on a purchase. It is safer than Amazon, because the feedback comments carry so much more weight.
In this day and age, not using a market the size of eBay for buying and selling photo gear is bull-headed intentional ignorance, or 'counterfeit elitism'!
I've become aware of ne'er-do-wells, such as Ken Rockwell, lying about purchasing on eBay. If fact, almost every used piece of camera gear on eBay is a steal of a deal. If it's not, don't buy it! B&H, Adorama, and the other NYC exchanges hate eBay with a passion, because it cuts so deep into their profits.
They will do anything, even resort to dishonesty--through third-party websites--to draw people away from eBay. Truth be told, if left to the truth, no one would buy of sell used equipment anywhere 'but' eBay! And, or course, all the NYC dealers sell on eBay, sometimes under assumed names, because the market is just so huge!
The seller gets the highest price, and the buyer gets the lowest price on eBay.com. Most items are listed as 'buy it now, or best offer'. That means no bidding, and if the buyer wants if for less than the asking price, he can make a 'best offer', which expires after 24 hours. If the seller excepts the best offer, the buyer is obligated to make the purchase.
In any event, if both buyer and seller agree to cancel a transaction, the seller can cancel it. I have never found an eBay seller who wanted to stick a buying with something the buyer didn't want. There are some items for auction, but only a few in high-end camera gear.
You just have to watch the seller feedback rating. Less than 99% is bad. Don't buy from them, unless the seller has a small number of transactions, with one negative feedback something like, "I got my item a day late!" That's just bad luck to get a buyer who leaves negative feedback for that!
And check the 'sold items' list for your search. That tells what similar items are selling for. A quick estimate of what I've saved buying on eBay.com yields at least $35,000.00, in camera gear alone. I'm not an eBay.com evangelist, but the truth is the truth! It bothers me when people keep getting ripped off by liars! Ebay is a $2.5 billion per year company. It can afford to refund the cost of your 600mm f4.
I had a transaction overseas. It was a big mess. To have the buyer send the item back and receive it again would double the customs duties. So, eBay refunded the buyer, and didn't charge me--the seller--anything. Problem solved. The buyer got his item for free, and I got paid! You just won't find that level of service and support anywhere but eBay.com. If anyone does, and shows me, I'll eat my shorts!
Any time I see anything about all the hassle getti... (
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