Beware of Adorama. I never received the camera I purchased.
Dec 5, 2021 10:56:14 #
fantom wrote:
You are certainly correct. There has been definite decrease in their helpfulness, responsiveness and overall customer service.
More like a cataclysmic collapse.
Dec 5, 2021 13:46:47 #
MDI Mainer wrote:
More like a cataclysmic collapse.
You could be correct but I do not deal with them that often----probably because I rarely encounter anyone in customer service who speaks clear English and it is a chore to understand them.
Dec 6, 2021 10:48:14 #
JeffR
Loc: Rehoboth Beach, Delaware
ppkwhat wrote:
I had done business with Adorama in the past, but after seeing your post and researching the Web I took this store out of my list of the places to go for any shopping.
Same here.
Dec 7, 2021 11:33:06 #
fantom wrote:
You could be correct but I do not deal with them that often----probably because I rarely encounter anyone in customer service who speaks clear English and it is a chore to understand them.
An anecdote here - A number of years ago, our company decided to "off-shore" our customer services to India. A number of employees were hired who spoke "English" and a phone center was established. As soon as the service started, "customer service" tanked. Suppliers who encountered payment problems complained directly to finance management. They spoke "English" to the phone center, and those in the phone center spoke "English". However, those in the phone center spoke "The Queen's English", which is far removed from "American English". Common idioms and phrases were unintelligible.
The service was temporarily halted, and re-opened here. The phone center employees all had to be re-trained, but it still took over a year before the phone center employees could speak and understand "American English".
Dec 11, 2021 13:07:43 #
UPDATE:
Thank you for all of your responses, and also for finding a way to reach out that I didn't have access to, I appreciate that. I'm feeling much better about the whole experience at this point and it has been fully resolved.
First, Nancy Miller upon her reaching out here looked into what happened. She was very polite and apologetic and issued a $100 gift card for the email troubles. She then cut me a check for the amount that I had spent (which I used to get the camera I needed)and also let me know that she would be talking to the trade department.
The next day Jack Gold called me and apologized. He asked what could he do to make this better and have me feeling happy about the trade. I talked about the overall amount, and he not only walked me thru what the gear I traded sold for, but after reviewing that, he cut me a very substantial check that honestly not only left me quite happy but was also a very fair price.
I appreciate what they did to remedy these issues, and I do feel much better about the transaction. I've even spent the gift card and received the order the next day without issues.
Thank you again! I wanted to make sure that I posted the good along with the bad as it's only fair to everyone. They have made me feel much better in the end.
Thank you for all of your responses, and also for finding a way to reach out that I didn't have access to, I appreciate that. I'm feeling much better about the whole experience at this point and it has been fully resolved.
First, Nancy Miller upon her reaching out here looked into what happened. She was very polite and apologetic and issued a $100 gift card for the email troubles. She then cut me a check for the amount that I had spent (which I used to get the camera I needed)and also let me know that she would be talking to the trade department.
The next day Jack Gold called me and apologized. He asked what could he do to make this better and have me feeling happy about the trade. I talked about the overall amount, and he not only walked me thru what the gear I traded sold for, but after reviewing that, he cut me a very substantial check that honestly not only left me quite happy but was also a very fair price.
I appreciate what they did to remedy these issues, and I do feel much better about the transaction. I've even spent the gift card and received the order the next day without issues.
Thank you again! I wanted to make sure that I posted the good along with the bad as it's only fair to everyone. They have made me feel much better in the end.
Dec 11, 2021 13:10:21 #
Thanks for making the effort to complete the story. A lot of people wouldn't and that makes you even more commendable.
Dec 11, 2021 13:11:14 #
It's my pleasure. I do feel it's important to post both sides so people can see the full story.
fantom wrote:
Thanks for making the effort to complete the story. A lot of people wouldn't and that makes you even more commendable.
Dec 11, 2021 13:21:23 #
It's great that your issue is resolved and left you feeling satisfied with the results. Thanks for sharing the entire episode.
The power of the keyboard.
Happy shooting
The power of the keyboard.
Happy shooting
Dec 11, 2021 13:21:58 #
tripsy76 wrote:
It's my pleasure. I do feel it's important to post both sides so people can see the full story.
Glad things worked out!
You may want to start a new thread with a title that indicates the problem with Adorama was resolved. Otherwise all people will see is the original headline.
Happy Holidays!
---
Dec 11, 2021 13:37:32 #
I've been messaging with admin and they will be updating the original thread to reflect that, as well as linking to my resolution post.
Totally agree with you!
Happy Holidays to you as well!
Totally agree with you!
Happy Holidays to you as well!
Bill_de wrote:
Glad things worked out!
You may want to start a new thread with a title that indicates the problem with Adorama was resolved. Otherwise all people will see is the original headline.
Happy Holidays!
---
You may want to start a new thread with a title that indicates the problem with Adorama was resolved. Otherwise all people will see is the original headline.
Happy Holidays!
---
Dec 11, 2021 14:29:45 #
The question still remains: Why did it take so much effort and public scrutiny to get this dispute resolved? Perhaps the merchant would like to explain.
Dec 11, 2021 16:34:24 #
MDI Mainer wrote:
The question still remains: Why did it take so much effort and public scrutiny to get this dispute resolved? Perhaps the merchant would like to explain.
If you’ve been paying attention to the thread you should know that the OP’s issues were with the used division and his post here was after dealing with them. It doesn’t seem like he escalated things up the chain before posting. It seems like those important people weren’t aware of the issue until they saw it here.
Dec 11, 2021 16:39:16 #
SuperflyTNT wrote:
If you’ve been paying attention to the thread you should know that the OP’s issues were with the used division and his post here was after dealing with them. It doesn’t seem like he escalated things up the chain before posting. It seems like those important people weren’t aware of the issue until they saw it here.
Lots of us discovered in the course of this thread that there are many similar complaints about the used department on the internet. I wonder if the "important people" are aware of those.
Dec 11, 2021 16:41:08 #
SuperflyTNT wrote:
If you’ve been paying attention to the thread you should know that the OP’s issues were with the used division and his post here was after dealing with them. It doesn’t seem like he escalated things up the chain before posting. It seems like those important people weren’t aware of the issue until they saw it here.
Actually the manager of customer service should have escalated it up the chain if he couldn’t resolve it satisfactorily. Considering all the widespread bad publicity (14,000+ views, almost all photographers), not surprised management finally got involved. The OP shouldn’t have had to go this far. I’m glad the OP’s issue was ultimately resolved, But as we all now know this was not an isolated case. Personally, I’m not ordering anything from them anytime soon.
Dec 11, 2021 17:40:51 #
TriX wrote:
Actually the manager of customer service should have escalated it up the chain if he couldn’t resolve it satisfactorily. Considering all the widespread bad publicity (14,000+ views, almost all photographers), not surprised management finally got involved. The OP shouldn’t have had to go this far. I’m glad the OP’s issue was ultimately resolved, But as we all now know this was not an isolated case. Personally, I’m not ordering anything from them anytime soon.
It’s not clear from his post that the OP made it clear to customer service that it wasn’t resolved to his satisfaction.
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