iphone help: Trying to download pictures from new iphone. It is either a 11 or 12. The pictures download OK to my laptop as empty squares. But when I go to look at them it says, Photos...

John7199 Loc: Eastern Mass.

Trying to download pictures from new iphone. It is either a 11 or 12. The pictures download OK to my laptop as empty squares. But when I go to look at them it says, Photos cannot open this file because the format is unsupported. I can see them in the phone but can't load them to the computer. All the past photos from my camera have a label - DSC-####. The pix from this camera have many different prefixes, like CWGT,GGNK, IMG, IQQB, ISAP, OELC, UHMT, etc. all with _####
Anyone have any ideas? Keep in mind I am computer illiterate. BE Specific Please. Thanks
John

Najataagihe

Plug your phone directly into your PC’s USB port.

Open File Explorer.

Your iPhone should show up as a separate drive.

Navigate to the directory where your photos are.

Click and drag to a Temp file on your PC’s main drive.

If you have trouble, I will look for the exact directory, tomorrow.

I just got in from rehearsal and am too tired to think!

JeffL Loc: New Jersey

The folder is labeled DCIM. The format may be HEIF, which file explorer and photo viewer can’t resolve. If that is the case, there are software apps that can convert the files to jpgs.

gvarner Loc: Central Oregon Coast

Do this:
Go to Settings-Photos, scroll down to the Transfer to Mac or PC section, select Automatic. Your photos will convert to JPEG's when copied to a PC.

Najataagihe

In File Explorer, the path is:

This PC ~~> Apple iPhone ~~> Internal Storage ~~> DCIM ~~>

101APPLE, 102APPLE, 103APPLE. etc.

Click on each directory to see the photos in it.

The reason for multiple 10XAPPLE directories is that there is a limit on the number of images allowed in a directory.

Good luck!

:)

Grey Ghost

John7199 wrote:

Trying to download pictures from new iphone. It i... (show quote)

Go to: www.support.apple.com and type into the search bar “how to download pictures from my iPhone to my computer”. You will be rewarded with detailed instructions.

dan59019 Loc: Washington Mi

Easiest way is just to set the default to save photos in the “most comparable” format jpg

Floyd Loc: Misplaced Texan in Florence, Alabama

Grey Ghost wrote:

Go to: www.support.apple.com and type into the search bar “how to download pictures from my iPhone to my computer”. You will be rewarded with detailed instructions.

Easier than the above: Call Apple Tech Support (it is free) 800-275-2273, the automated voice will ask you which Apple product you're calling about, say iPhone and you will be connected with a person who knows almost all about iPhone or they will find someone who can address your problem. This service is great because it's FREE and the people know their subject.

Grey Ghost

dan59019 wrote:

Easiest way is just to set the default to save photos in the “most comparable” format jpg

Where do I find that default on my iPhone? And then how do I actually download the individual pictures to my computer ( be it either a Mac or pc)

Grey Ghost

Floyd wrote:

Easier than the above: Call Apple Tech Support (it is free) 800-275-2273, the automated voice will ask you which Apple product you're calling about, say iPhone and you will be connected with a person who knows almost all about iPhone or they will find someone who can address your problem. This service is great because it's FREE and the people know their subject.

Can’t argue with that suggestion! The only method easier than your suggestion is to get some else to do all of this for you!!

DirtFarmer Loc: Escaped from the NYC area, back to MA

If your phone saves the photos in iCloud, then if you have a Mac, you can download them through there.

If you have Windows, there is an iCloud for Windows and it will show you the photos if you have your phone set to save them in iCloud. You can download them from that app. If a photo is in HEIF, it will download a jpg and a mov file.

The only inconvenience I have with iCloud for Windows is that it wants me to sign in frequently. Not every time, just when I'm in a hurry.

Grey Ghost

DirtFarmer wrote:

If your phone saves the photos in iCloud, then if you have a Mac, you can download them through there.

If you have Windows, there is an iCloud for Windows and it will show you the photos if you have your phone set to save them in iCloud. You can download them from that app. If a photo is in HEIF, it will download a jpg and a mov file.

The only inconvenience I have with iCloud for Windows is that it wants me to sign in frequently. Not every time, just when I'm in a hurry.

Yet another good suggestion for the OP to consider!

John7199 Loc: Eastern Mass.

Members
I think I have it. I went through Apple support and up loaded to icloud then to windows. I was able to see the three pictures that were the most recent, and I needed. The older pix, taken with an android and trans to iphone I could see in the cloud and that's all I needed. It looks like I will be able to see and download recent pix.
Once again I am in your debt.
Thanks
John

Grey Ghost

John7199 wrote:

Members
I think I have it. I went through Apple support and up loaded to icloud then to windows. I was able to see the three pictures that were the most recent, and I needed. The older pix, taken with an android and trans to iphone I could see in the cloud and that's all I needed. It looks like I will be able to see and download recent pix.
Once again I am in your debt.
Thanks
John

Glad it worked out for you. Enjoy the weekend!

Besperus Loc: Oregon

I had an old Windows 98 OS. I emailed my photos to myself. Worked fine. An old Dell desk top that had two USB ports and slow enough to get up and get a cup of coffee before the images transferred using Yahoo mail through my local phone company ISP.