Topaz Denoise AI and Sharpen AI Updates vs Nvidia video drivers: I keep getting a processing error each time I try to bring a raw photo into Denoise. I'm running the latest driver for...

baygolf Loc: DMV

I keep getting a processing error each time I try to bring a raw photo into Denoise. I'm running the latest driver for my Nvidia card which was released on June 22, i.e. GEFORCE GAME READY DRIVER - WHQL Driver Version: 471.11 - Release Date: Tue Jun 22, 2021. I have tried several times to use this program and keep getting the same error message.

I contacted Topaz Support and they told me the following:
Thanks for reaching out. I'm happy to help with some information.

The most recent driver from Nvidia has a bug. We have notified Nvidia and they advised that they've fixed the bug and the fix should be released on July 20th.
For now, the easiest solution is to revert back to the May Studio Ready driver for this graphics card on their website:
Nvidia Driver Update Page

On July 19, Nvidia release video driver 471.41. This did not correct the problem and I discovered that Topaz Sharpen AI had the same issue, while my Gigipixel AI, Adjust AI, Mask AI, and Studio worked with the July Nvidia driver 471.11 and 471.41.

I don't want to make this too long. I determined that by going into Denoise and Sharpen Preferences and telling the program to CPU, they work.

I emailed Topaz Support and ask, what is the downfall of using the CPU as opposed to using the video driver? Their response was, "We recommend using which every processing option works best for you. The CPU and GPU will both result in the same end results." I found the response interesting because they said the same results at the end, but did not mention how long it would take you to get there.

kymarto Loc: Portland OR and Milan Italy

Quite a bit longer without GPU.

baygolf Loc: DMV

Yea, thanks. I guess the best bet would be to roll back to Nvidia's May driverrs.

tcthome Loc: NJ

Sorry for your problems. I have a Nvidea GTX 1070 v-card. Just update my Topaz DN & SH software have had no problems. Back just a little while ago after a Win 10 update I had a weird thing where not just the Topaz software but, Affinity & LR would just close in the middle of an edit a couple of times. Doesn't do it any more. I have not done any video card updates in sometime. Every now & then windows or Dell will suggest some driver updates, but that hasn't happened in a while.

SuperflyTNT Loc: Manassas VA

For me using the GPU is much faster than the CPU.

Drbobcameraguy Loc: Eaton Ohio

baygolf wrote:

I keep getting a processing error each time I try ... (show quote)

I have an rtx 2070super GPU. The Nvidia driver update is not needed unless you are a gamer. The updates normally just add ray tracing and dlss capabilities to function in more games. I game in the winter sometimes. I usually bypass updating to the latest game ready driver until it is 3 months old. It HARDLY ever adds anything you need for photo editing.

baygolf Loc: DMV

Drbobcameraguy wrote:

I have an rtx 2070super GPU. The Nvidia driver update is not needed unless you are a gamer. The updates normally just add ray tracing and dlss capabilities to function in more games. I game in the winter sometimes. I usually bypass updating to the latest game ready driver until it is 3 months old. It HARDLY ever adds anything you need for photo editing.

Thanks, for that insight. I have the RTX 2080super GPU and I update my Nvidia card using the Studio version, which is supposed to be for Photography. I have rolled back to the May release of the Nvidia Studio Driver.

Drbobcameraguy Loc: Eaton Ohio

baygolf wrote:

Thanks, for that insight. I have the RTX 2080super GPU and I update my Nvidia card using the Studio version, which is supposed to be for Photography. I have rolled back to the May release of the Nvidia Studio Driver.

Cool. They have some interesting programs for photography but I'm kind of in the dark how to obtain them. I do love my gpu though. Lol