Nasty Surprise from Amazon (Page 3): Can’t you deny the charge with your credit card company? If it was just for the MS 365 I don’t see why you couldn’t do that. Stan Stan...

StanMac Loc: Tennessee

jerryc41 wrote:

On June 1, I bought a Kindle on June 1. Included ... (show quote)

Can’t you deny the charge with your credit card company? If it was just for the MS 365 I don’t see why you couldn’t do that.

Stan

Stan

Leo_B Loc: Houston suburb

+1 for the return it. Also, the 365 can be cancelled so worst case you have it one year. It may be beyond the return period by now. If so, then CC company may be the only other option. They (all stores, not just Amazon) all pull this stuff. I've had to uncheck a box for something like that 2-3 times in a single transaction. The latest was an order for 3 items from Amazon that should get free shipping and had to change it from paid to free 4 times total before I finished buying. Good luck sorting it out.

Fredrick Loc: Former NYC, now San Francisco Bay Area

jerryc41 wrote:

On June 1, I bought a Kindle on June 1. Included ... (show quote)

Just return the Kindle, and buy it elsewhere. Problem solved.

chasgroh Loc: Buena Park, CA

davidrb wrote:

Jeff Bezos is the "Nasty Surprise" you get when you deal with Amazon. He is the "Quinicential asshole" of this era. Do business with him and take your chances. Saved alot of money buying from Amazon?

...had lunch with him lately? Reading stuff on the internet more likely. <shrug> I couldn't care less about Bezos, it's not *him* I'm doing business with. Yes, I've saved a ton of money having what I want delivered to my house...sometimes a good deal, ALL times the time I would spend running around.

Fredrick Loc: Former NYC, now San Francisco Bay Area

davidrb wrote:

Jeff Bezos is the "Nasty Surprise" you get when you deal with Amazon. He is the "Quinicential asshole" of this era. Do business with him and take your chances. Saved alot of money buying from Amazon?

I’ve saved a ton of money buying on Amazon. Convenience is also amazing.

jerryc41 Loc: Catskill Mts of NY

Jim Plogger wrote:

Jerry, call your credit card company and contest the charge. If you didn't authorize they will investigate for you. However, you didn't state what you thought you should have paid.

The Kindle was $114, and the MS 365 was another $55. I've been in a situation somewhat similar to this before. If I complain to my CC company, they'll investigate and see that both items were offered as a package, so they won't give me a refund. That's understandable.

As it turns out, though, being persistent got me an apology and a refund, so I'm happy, and I learned a lesson.

jerryc41 Loc: Catskill Mts of NY

Fredrick wrote:

I’ve saved a ton of money buying on Amazon. Convenience is also amazing.

Yes, and it is ridiculously convenient. Still, I check prices online before ordering from Amazon. I wanted transmission fluid today. Amazon - $15; mail order Honda dealer - $8.00 with a moderate shipping charge.

Concerning my original problem, as it turns out, being persistent got me an apology and a refund, so I'm happy, and I learned a lesson.

Fredrick Loc: Former NYC, now San Francisco Bay Area

jerryc41 wrote:

Yes, and it is ridiculously convenient. Still, I check prices online before ordering from Amazon. I wanted transmission fluid today. Amazon - $15; mail order Honda dealer - $8.00 with a moderate shipping charge.

Concerning my original problem, as it turns out, being persistent got me an apology and a refund, so I'm happy, and I learned a lesson.

Yes, prices sometimes aren’t the cheapest. Good to always check elsewhere.

wapiti Loc: round rock, texas

chasgroh wrote:

...haha, well you and I are on opposite ends of the spectrum. I use Amazon for many things and love it. Sure there's a problem once in awhile, but it's usually me! I might do more than 10 transactions a month, but I'm very active and still doing jobs so it's a great tool for me...

DaveC Loc: Illinois

Amadeus wrote:

To those who don't know. Amazon customer service is 888 280-4331. This number has served me well. You are on the phone in a matter of minutes with a person and I have always been satisfied with the response. I do many transactions with Amazon and the few times there is a problem I have always been well taken care of by their customer service.

I just googled that number and they said it was a scam, that the people who answer it say they are from Amazon but are not.

Bridges Loc: Memphis, Charleston SC, now Nazareth PA

jerryc41 wrote:

On June 1, I bought a Kindle on June 1. Included ... (show quote)

How did you pay? If you used PP or a credit card you can file for relief. Sometimes it takes a while, but you will get your money back. One time it took me 4 months to get money back from PP.

tropics68 Loc: Georgia

JFCoupe wrote:

Personally, I avoid Amazon as much as possible. This is another reason why I do.

chasgroh Loc: Buena Park, CA

DaveC wrote:

I just googled that number and they said it was a scam, that the people who answer it say they are from Amazon but are not.

...good on you! I found a number that really works: 844-311-0406 this one is for order difficulties (including you getting someone else's order!) and I know it works, used it a couple of times.

Jim Plogger Loc: East Tennessee

jerryc41 wrote:

The Kindle was $114, and the MS 365 was another $55. I've been in a situation somewhat similar to this before. If I complain to my CC company, they'll investigate and see that both items were offered as a package, so they won't give me a refund. That's understandable.

As it turns out, though, being persistent got me an apology and a refund, so I'm happy, and I learned a lesson.

That is great news, Jerry.

jerryc41 Loc: Catskill Mts of NY

Jim Plogger wrote:

That is great news, Jerry.

Yes, I was relieved.