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Nikon Quality questionable? What's Happening?
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Oct 24, 2012 09:41:56   #
RichT Loc: St. Petersburg, Fl
 
I have posted this before but it bares repeating in this thread.
Be VERY careful about what you read on the "internet".
If I had a dollar for every customer that came in and said they read about a particular problem on the internet I could have retired from the camera service industry years ago.
If you look, you can find people complaining (and writing about) every single model of camera ever built.
The more popular a model is or the more they sell the more problems you will find.
Sales of digital cameras and especially DSLR's are at record levels. My local Sam's club sells pallets and pallets of them every month in fact!

But keep this in mind when reading the "internet gospel"...
If a manufacturer sold 100K of model "x" and has a 1% failure rate it wouldn't be that many duds out there.
But, if that same manufacturer sold 5 million of that particular model there would be a heck of a lot more "bad" cameras out there.
Same failure % but a lot more duds that are going to written about by internet experts.

Very, very, very few problems you read about online turn out to be true/widespread or even more than expected by the manufacturer.

Having said that, Nikon does have some serious customer service/support issues that are driving customers away in droves and our repair center no longer recommends the purchase of Nikon equipment unless you already have an expensive Nikon system of lenses, bodies etc...

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Oct 24, 2012 09:47:46   #
Wabbit Loc: Arizona Desert
 
RichT wrote:
I have posted this before but it bares repeating in this thread.
Be VERY careful about what you read on the "internet".
If I had a dollar for every customer that came in and said they read about a particular problem on the internet I could have retired from the camera service industry years ago.
If you look, you can find people complaining (and writing about) every single model of camera ever built.
The more popular a model is or the more they sell the more problems you will find.
Sales of digital cameras and especially DSLR's are at record levels. My local Sam's club sells pallets and pallets of them every month in fact!

But keep this in mind when reading the "internet gospel"...
If a manufacturer sold 100K of model "x" and has a 1% failure rate it wouldn't be that many duds out there.
But, if that same manufacturer sold 5 million of that particular model there would be a heck of a lot more "bad" cameras out there.
Same failure % but a lot more duds that are going to written about by internet experts.

Very, very, very few problems you read about online turn out to be true/widespread or even more than expected by the manufacturer.

Having said that, Nikon does have some serious customer service/support issues that are driving customers away in droves and our repair center no longer recommends the purchase of Nikon equipment unless you already have an expensive Nikon system of lenses, bodies etc...
I have posted this before but it bares repeating i... (show quote)


Hey Doc .....

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Oct 24, 2012 09:49:32   #
amyinsparta Loc: White county, TN
 
BboH wrote:
And I thought that maybe I had just suffered bad luck with my D800. The "lock up for cleaning" was not oprative out of the box - repaired under warranty of course.
Next, the threads holding the attachment to the 10-pin plug pulled out and I lost my remote cord with it. Now, I'm noticing that randomly the multi-selector is ineffective - both the directional moving as well as the center pin. Hopefully, there won't be anything else on my repair list when bad weather season rolls in.
And I thought that maybe I had just suffered bad l... (show quote)


Like cars and all other stuff, sometimes you just get a lemon and have to live with it. I find purchasing an extended warranty is the thing to do. 99% of the time you won't need it, but that one percent may just cover a very expensive piece of equipment.

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Oct 24, 2012 09:52:11   #
RichT Loc: St. Petersburg, Fl
 
Hey wabbit, if you would like to compare credentials it would make me happy as a coyote that caught a roadrunner.
I guess you you didn't know that Nikon has shifted its call center out of the USA this year so you cant talk to somebody at the actual factory service center without going through a South American country first?

I guess you didnt know factory repair times have been running around 11 weeks turnaround?

I guess you didnt know Nikon won't sell parts to you, me or ANYONE else Including B and H that is not an authorized service center.
This often includes something as simple as a battery door.
No, you have to send it off and pay a ridiculous price to have "NIKON" install it!

I guess you haven't heard of the parts shortages from Nikon where many people have had to wait more than 6 months to get their cameras repaired?

I guess you haven't heard that Nikon is no longer making parts for several DSLR's that are only a few years old?

I guess you haven't read this?
http://www.change.org/petitions/nikon-inc-keep-selling-repair-parts-in-the-usa-as-they-have-always-done

I guess you didn't know that at least two State attorney generals are considering/planning lawsuits againts Nikon for unfair trade practices?

I guess you have not read this?
http://www.la.bbb.org/business-reviews/Commercial-Products-Manufacturer/Nikon-Inc-in-El-Segundo-CA-25750

Point is, I could go on and on but I think even a silly rabbit will understand that things are not right with this company.

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Oct 24, 2012 10:04:32   #
greg14
 
I have a D7000 and frankly am not an expert.

I just had my lenses (IN MY EYES) replaced and it is a whole new world. whites are white again and no reading glasses.

I actually have to go back and change some of my pictures that I did PP in changing the K setting.

To the point that some of the original D7000 have Back Focus issues :
Can my local camera guy, it is a family owned for years not a chain, be able to tell me ?

Funny aside, my eye doctor asked if I knew the term "Blue Haired ladies" which i thought had to do with seniors getting the early discount "blue plate specials" meals.
His take was that when the eyes start to go the color shift of white is to yellow and when the women are getting their hair done the grey looks yellow and they make the beautician put more blue in the dye.

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Oct 24, 2012 10:15:26   #
NoSocks Loc: quonochontaug, rhode island
 
greg14 wrote:
I have a D7000 and frankly am not an expert.

I just had my lenses (IN MY EYES) replaced and it is a whole new world. whites are white again and no reading glasses.

I actually have to go back and change some of my pictures that I did PP in changing the K setting.

To the point that some of the original D7000 have Back Focus issues :
Can my local camera guy, it is a family owned for years not a chain, be able to tell me ?

Funny aside, my eye doctor asked if I knew the term "Blue Haired ladies" which i thought had to do with seniors getting the early discount "blue plate specials" meals.
His take was that when the eyes start to go the color shift of white is to yellow and when the women are getting their hair done the grey looks yellow and they make the beautician put more blue in the dye.
I have a D7000 and frankly am not an expert. br b... (show quote)



i'm assuming you had cataract surgery to get the permanent lens replacement. i had mine done about a year ago and it's a whole new world. colors are really colors! and no more glasses or contact lenses. done! congratulations.

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Oct 24, 2012 10:36:43   #
yhtomit Loc: Port Land. Oregon
 
deej wrote:
Wabbit wrote:
otto0713 wrote:
I'm sure glad I looked deeper into the issues the D5100 was having. I can't believe that these defective cameras are still being sold as "new". What is Nikon thinking. By nature, the Japanese will not admit to making a mistake and fixing it. This isn't funny. People are getting burned with their purchases and no one is doing anything about it!

This back-focusing issue with the D7000 that seems uncorrectable even using the in-camera fine tuning adjustments "maxed out" is intolerable and cannot be ignored. This dead pixel and oil/smudge marks on the new Nikon-built cameras (i.e.D600) is mind-blowing. Maybe Nikon is just ignorant of the effects reviews such as these will have on their product sales, I don't know, but it really seems sad that they would treat their loyal customers with such apathy and malcontent. It's like their doing us a favor by even answering the phone to hear about consumer complaints, even though they portray their guarantee as genuine and sincere. So many long-time Nikon enthusiasts are turning their loyalties elsewhere (Canon, Sony, Panasonic etc.) and I can see, that unless something is done immediately, a growing number of both pros and just ordinary photographic consumers will be joining other ranks. It could be that the production out-sourcing to foreign countries is responsible for this fiasco.

Building the mechanical film cameras from the past didn't require that constant attention necessary today. The shutter, aperture, and mirror were the main concerns with these early builds that we all remember as being the flagships of their respective brands and their highly respected reputations were built with millions of users and billions of photos. The same is not true with these "new" designs. The digital age has opened a brand new "can of worms" so to speak, with huge obstacles and problems to overcome. Gone are the days with the open window assembly lines and mass production tactics of the previous century. These new cameras are actually photon sensing computer driven processing machines that require constant quality control and a fixed sterile environment, that suddenly seems to be lacking in the Nikon facilities. So, lets let Nikon know that we are aware of their stance and highly object to being duped by them.
I'm sure glad I looked deeper into the issues the ... (show quote)


Hey Doc ..... I have a D7000, no issues with it .....

I had two D5100's, two of my sons use them now, no issues ..... maybe it's the luck of the draw ..... but I don't see any Nikon users jumping ship like you're describing .....
quote=otto0713 I'm sure glad I looked deeper into... (show quote)


As a new owner of a D600, I am anxious of any problems but clearly understand $hittttt happens. My gosh, it's man-made. I know not everything I do is perfect and have owned a few Lemons in my life. But I still Love my Nikons!!! I agree with ya Wabbit!!!
quote=Wabbit quote=otto0713 I'm sure glad I look... (show quote)


:thumbup: :thumbup: :thumbup: :thumbup: :thumbup:

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Oct 24, 2012 10:37:02   #
AKeane
 
SteveR wrote:
The D800 had some original focusing flaws, as well, which I believe have now been taken care of. My suggestion, don't buy cameras, or cars, from the first lot off the assembly line. Wait six months for cameras and a year for cars. I know we get itchy to get our hands on both of them....but patience will get us the better quality of each one.


Good point, I waited six months for my D800, although not by choice!

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Oct 24, 2012 10:37:58   #
greg14
 
Quote:
i'm assuming you had cataract surgery to get the permanent lens replacement. i had mine done about a year ago and it's a whole new world. colors are really colors! and no more glasses or contact lenses. done! congratulations.

Yes, Cataracts and Crystalens.
I am generally not a WOW person BUT the next day when I took the patch off the one eye the dark drab blue Medical garment as seen in the old old was now Bright royal blue in the new eye.
Still adjusting for close up reading.

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Oct 24, 2012 11:06:30   #
rfazzi Loc: San Jose, California
 
Not necessary. She's awesome!!

Rich

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Oct 24, 2012 11:13:46   #
rfazzi Loc: San Jose, California
 
Sorry jerryc41,

I thought the wedding ring comment was directed at me as it was my wife who had the misfortune of being the one that dropped my D7000.
Which is now on her way home from Denver...yes!!

Oh, and one more thing...Go Giants in the World Series!!!

Rich

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Oct 24, 2012 11:26:36   #
Mudshark Loc: Illinois
 
I think all of the electronics, computer, photo, etc. world needs to slow down and take a deep breath. They are snowballing BIG TIME...and to what end...a crash at the bottom of the mountain??!!
I'd like to see all of them take more time on their next generation, make sure is more back compatible, better made, and that the manual is written so human beings can make some sense of it...They all seem to be in a much bigger hurry than the market place!!!!!

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Oct 24, 2012 11:53:31   #
R.G. Loc: Scotland
 
I think it's the old story of a company being very quick to classify it's products as premium grade, then charging us accordingly, but not being so quick to apply its own high standards. The Japanese do believe in doing things well, but they are probably feeling the pinch like most of the rest of us, and I suspect that their mind-set isn't so good when it comes to acknowledging their own shortcomings.
Just MHO.

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Oct 24, 2012 11:55:58   #
jerryc41 Loc: Catskill Mts of NY
 
Mudshark wrote:
I think all of the electronics, computer, photo, etc. world needs to slow down and take a deep breath. They are snowballing BIG TIME...and to what end...a crash at the bottom of the mountain??!!
I'd like to see all of them take more time on their next generation, make sure is more back compatible, better made, and that the manual is written so human beings can make some sense of it...They all seem to be in a much bigger hurry than the market place!!!!!

Great idea, but it's moving product out the door that makes them money. They see a product as profit. We see it as something should work right and last a long time.

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Oct 24, 2012 11:58:46   #
cecilia delacroix Loc: near Seattle
 
Life is shades of gray, seldom black-and-white. Canon likewise has problems of inconsistent quality control. As a Canon owner, I've received splendid equipment AND the occasional "bad copy". (A 24-105mm L lens I received was far softer than my old non-L kit lens.) An earlier poster suggested waiting 6 months following release of a new model, and I think that's good advice. Perhaps even better, wait until some refurbished models are available; those have likely been checked over more carefully than an off-the-assembly-line body or lens.

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