Nikon D500 Rear buttons don't work
Feb 16, 2021 06:11:42 #
Judy795 wrote:
After using this camera on a tripod and gimbal sev... (show quote)
Did you use any flash triggers? My D500 locks up when using the Yongnuo YN622N-TX in HSS mode. Everything locks up. I mean, the camera becomes a paperweight. Even when taking the trigger off the camera. After a bit of a scare I resolved the issue by putting the trigger back, setting it to another mode and pressing the shutter.
Feb 16, 2021 06:16:29 #
billnikon
Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
Judy795 wrote:
After using this camera on a tripod and gimbal sev... (show quote)
Do a two button reset and or Call Nikon customer service at 1-800-645-6687.
Feb 16, 2021 06:19:22 #
jeep_daddy wrote:
Are you sure there isn't some kind of lock switch that might be activated? I know that my Canon cameras have this feature. If you accidently put the lock on, it prevents the user from changing settings and locks them in.
No, no lock switch such as you are describing on the D500.
Feb 16, 2021 06:23:51 #
Judy795 wrote:
After using this camera on a tripod and gimbal sev... (show quote)
Judy, what was the environment like when you were shooting just before everything went to you know where in hand basket? Humidity? Wind, dust, sand? This happened to me with my D500 after an especially sandy beach shoot. What finally got things going again was just brushing around ALL the buttons on the back of the camera and then pushing each button several times.
Feb 16, 2021 06:30:31 #
NikonRocks
Loc: Sydney
There is one other thing you could try. Take the battery out of the camera and leave the camera that way for a couple of weeks or longer. Over this period of time, any electrical charge stored in the camera should dissipate. This will result in the camera needing to be set up again as when you first got it as any data retained in memory will also have vanished.
Having patiently waited all this time for the camera's electronics to be fully discharged, follow the instructions you received when you first had to setup the camera from scratch.
If this method fails, then it would seem the camera is in desperate need of Nikon's TLC.
Having patiently waited all this time for the camera's electronics to be fully discharged, follow the instructions you received when you first had to setup the camera from scratch.
If this method fails, then it would seem the camera is in desperate need of Nikon's TLC.
Feb 16, 2021 06:40:58 #
tcthome
Loc: NJ
Judy795 wrote:
Right, I did put in a newly charged battery but can't get to menu to do anything.
Try the factory reset thing. Should be in your menu. If this doesn't work , you will most likely have to send it in to a Nikon repair facility. Good luck.
Feb 16, 2021 07:31:32 #
larryepage
Loc: North Texas area
Judy795 wrote:
I am thinking it might be a loose ribbon cable.
One additional thing to try is to turn the lighting on using the power switch and look to see if the buttons light up like they are supposed to. If they don't, that would be another big vote in support of a bad ribbon cable...
Feb 16, 2021 08:56:43 #
Sorry I can't help with your buttons but I hope you let us all know when you find out what it is.
Feb 16, 2021 09:02:56 #
Thank you for all your help. I am sending it in today. No buttons light up when I turn it on. Only the top control panel. I used it last week in a clean non windy dry environment. It travels in a camera bag. It’s going in for repair.
Feb 16, 2021 09:50:27 #
Judy795 wrote:
Thank you for all your help. I am sending it in today. No buttons light up when I turn it on. Only the top control panel. I used it last week in a clean non windy dry environment. It travels in a camera bag. It’s going in for repair.
Oh boy - not the best news! Nikon should have it back in working order soon. Please let us know what say the problem is.
Feb 16, 2021 10:03:49 #
Judy795 wrote:
Right, I did put in a newly charged battery but can't get to menu to do anything.
Just taking the current battery out and reinstalling it might be all you need to do. If that does not solve the matter, switch batteries. And/or recharge the battery.
Feb 16, 2021 10:14:33 #
I think the OP should call Nikon and after that perhaps sending the camera in for repair. I think it's a problem that can't be solved by the user.
Feb 16, 2021 11:34:13 #
Hey all. I have done every thing you all suggested and nothing changes. I sent it off. I will let you know what happens. I got similar suggestions from the other Nikon boards I contacted. Thanks.
Feb 16, 2021 20:07:37 #
Mar 1, 2021 13:58:14 #
I just got the camera back from Nikon. Here's what they did:
Thank you for contacting Nikon
It is my pleasure to assist you with the list of operations that were completed during the repair of your D500. The listed issue is that the Control button/knob was not working. During the repair we repaired/replaced and checked the following
RPL MAIN PCB
REPLACE RUBBER GRIP
RPL REWIND SIDE RUBBER
RPL CF CARDHOLDER RUBBER
FIRMWARE UPGRADE
CKD AUTO FOCUS OPERATION
CKD AE OPERATION
CKD IMAGE TEST
GENERAL CHECK & CLEAN
CLN IMAGE SENSOR
About $350
Thank you for contacting Nikon
It is my pleasure to assist you with the list of operations that were completed during the repair of your D500. The listed issue is that the Control button/knob was not working. During the repair we repaired/replaced and checked the following
RPL MAIN PCB
REPLACE RUBBER GRIP
RPL REWIND SIDE RUBBER
RPL CF CARDHOLDER RUBBER
FIRMWARE UPGRADE
CKD AUTO FOCUS OPERATION
CKD AE OPERATION
CKD IMAGE TEST
GENERAL CHECK & CLEAN
CLN IMAGE SENSOR
About $350
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