This is a long post but I will try to make it short. I have a Tamron 150-600 lens that needed some adjustment with the auto focus. I called Tamron USA and she told me everything I needed to do. When I ask how to ship it, she said they use Fed Ex. I thought that was ok because I feel like UPS uses most everything for a football. I took it to my local Fed Ex Office, purchased a box and bubble wrap. When I asked the counter rep to borrow tape and scissors, He said "Oh no! I have the perfect safest way to send it". He proceeded to open packages and wrapped it in molded foam. I was a little worried about that because of the heat it gives off. But he assured me it was fine, and "nothing was going to get to this lens". I purchased $1100.00 insurance and paid extra for fragile. About a week later I received an acknowledgement from Tamron and the words " Evidence of Shock Damage" and "Broken External Parts" grabbed my eye. I immediately called Tamron USA and the young lady told me the box was crushed and should never send in molded foam. They kept the box for evidence and a note on the acknowledgement said "Please note Lens was damaged by insufficient packing". I had left the UV filter on it and it was also shattered. Tamron assessed the damage at $278.00 to fix which of course I told them to do it. I want my lens back! It's bird season in the RGV!. I have filed a claim on 12/3 and have not heard anything yet. My question is should I make them pay for the lens and filter or settle for the amount it takes to fix it? Comments please. Again sorry for the lengthy post.

This is a long post but I will try to make it short. I have a Tamron 150-600 lens that needed some adjustment with the auto focus. I called Tamron USA and she told me everything I needed to do. When I ask how to ship it, she said they use Fed Ex. I thought that was ok because I feel like UPS uses most everything for a football. I took it to my local Fed Ex Office, purchased a box and bubble wrap. When I asked the counter rep to borrow tape and scissors, He said "Oh no! I have the perfect safest way to send it". He proceeded to open packages and wrapped it in molded foam. I was a little worried about that because of the heat it gives off. But he assured me it was fine, and "nothing was going to get to this lens". I purchased $1100.00 insurance and paid extra for fragile. About a week later I received an acknowledgement from Tamron and the words " Evidence of Shock Damage" and "Broken External Parts" grabbed my eye. I immediately called Tamron USA and the young lady told me the box was crushed and should never send in molded foam. They kept the box for evidence and a note on the acknowledgement said "Please note Lens was damaged by insufficient packing". I had left the UV filter on it and it was also shattered. Tamron assessed the damage at $278.00 to fix which of course I told them to do it. I want my lens back! It's bird season in the RGV!. I have filed a claim on 12/3 and have not heard anything yet. My question is should I make them pay for the lens and filter or settle for the amount it takes to fix it? Comments please. Again sorry for the lengthy post.

This is a long post but I will try to make it short. I have a Tamron 150-600 lens that needed some adjustment with the auto focus. I called Tamron USA and she told me everything I needed to do. When I ask how to ship it, she said they use Fed Ex. I thought that was ok because I feel like UPS uses most everything for a football. I took it to my local Fed Ex Office, purchased a box and bubble wrap. When I asked the counter rep to borrow tape and scissors, He said "Oh no! I have the perfect safest way to send it". He proceeded to open packages and wrapped it in molded foam. I was a little worried about that because of the heat it gives off. But he assured me it was fine, and "nothing was going to get to this lens". I purchased $1100.00 insurance and paid extra for fragile. About a week later I received an acknowledgement from Tamron and the words " Evidence of Shock Damage" and "Broken External Parts" grabbed my eye. I immediately called Tamron USA and the young lady told me the box was crushed and should never send in molded foam. They kept the box for evidence and a note on the acknowledgement said "Please note Lens was damaged by insufficient packing". I had left the UV filter on it and it was also shattered. Tamron assessed the damage at $278.00 to fix which of course I told them to do it. I want my lens back! It's bird season in the RGV!. I have filed a claim on 12/3 and have not heard anything yet. My question is should I make them pay for the lens and filter or settle for the amount it takes to fix it? Comments please. Again sorry for the lengthy post.

This is a long post but I will try to make it short. I have a Tamron 150-600 lens that needed some adjustment with the auto focus. I called Tamron USA and she told me everything I needed to do. When I ask how to ship it, she said they use Fed Ex. I thought that was ok because I feel like UPS uses most everything for a football. I took it to my local Fed Ex Office, purchased a box and bubble wrap. When I asked the counter rep to borrow tape and scissors, He said "Oh no! I have the perfect safest way to send it". He proceeded to open packages and wrapped it in molded foam. I was a little worried about that because of the heat it gives off. But he assured me it was fine, and "nothing was going to get to this lens". I purchased $1100.00 insurance and paid extra for fragile. About a week later I received an acknowledgement from Tamron and the words " Evidence of Shock Damage" and "Broken External Parts" grabbed my eye. I immediately called Tamron USA and the young lady told me the box was crushed and should never send in molded foam. They kept the box for evidence and a note on the acknowledgement said "Please note Lens was damaged by insufficient packing". I had left the UV filter on it and it was also shattered. Tamron assessed the damage at $278.00 to fix which of course I told them to do it. I want my lens back! It's bird season in the RGV!. I have filed a claim on 12/3 and have not heard anything yet. My question is should I make them pay for the lens and filter or settle for the amount it takes to fix it? Comments please. Again sorry for the lengthy post.

This is a long post but I will try to make it short. I have a Tamron 150-600 lens that needed some adjustment with the auto focus. I called Tamron USA and she told me everything I needed to do. When I ask how to ship it, she said they use Fed Ex. I thought that was ok because I feel like UPS uses most everything for a football. I took it to my local Fed Ex Office, purchased a box and bubble wrap. When I asked the counter rep to borrow tape and scissors, He said "Oh no! I have the perfect safest way to send it". He proceeded to open packages and wrapped it in molded foam. I was a little worried about that because of the heat it gives off. But he assured me it was fine, and "nothing was going to get to this lens". I purchased $1100.00 insurance and paid extra for fragile. About a week later I received an acknowledgement from Tamron and the words " Evidence of Shock Damage" and "Broken External Parts" grabbed my eye. I immediately called Tamron USA and the young lady told me the box was crushed and should never send in molded foam. They kept the box for evidence and a note on the acknowledgement said "Please note Lens was damaged by insufficient packing". I had left the UV filter on it and it was also shattered. Tamron assessed the damage at $278.00 to fix which of course I told them to do it. I want my lens back! It's bird season in the RGV!. I have filed a claim on 12/3 and have not heard anything yet. My question is should I make them pay for the lens and filter or settle for the amount it takes to fix it? Comments please. Again sorry for the lengthy post.

Shoulda tried harder.


Titles like this always crack me up. Never use Fed Ex again!

Something about FedEx:

"Behind it all are our more than 490,000 team members around the world, who are united around the Purple Promise: “I will make every FedEx experience outstanding.”

One person screwed up. By now he's probably working for UPS.

Seriously, I hope it all works out. Since you bought insurance I can't figure how it couldn't.

---

This is a long post but I will try to make it short. I have a Tamron 150-600 lens that needed some adjustment with the auto focus. I called Tamron USA and she told me everything I needed to do. When I ask how to ship it, she said they use Fed Ex. I thought that was ok because I feel like UPS uses most everything for a football. I took it to my local Fed Ex Office, purchased a box and bubble wrap. When I asked the counter rep to borrow tape and scissors, He said "Oh no! I have the perfect safest way to send it". He proceeded to open packages and wrapped it in molded foam. I was a little worried about that because of the heat it gives off. But he assured me it was fine, and "nothing was going to get to this lens". I purchased $1100.00 insurance and paid extra for fragile. About a week later I received an acknowledgement from Tamron and the words " Evidence of Shock Damage" and "Broken External Parts" grabbed my eye. I immediately called Tamron USA and the young lady told me the box was crushed and should never send in molded foam. They kept the box for evidence and a note on the acknowledgement said "Please note Lens was damaged by insufficient packing". I had left the UV filter on it and it was also shattered. Tamron assessed the damage at $278.00 to fix which of course I told them to do it. I want my lens back! It's bird season in the RGV!. I have filed a claim on 12/3 and have not heard anything yet. My question is should I make them pay for the lens and filter or settle for the amount it takes to fix it? Comments please. Again sorry for the lengthy post.