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Luminar 4 - my experiences both good and bad
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Jul 15, 2020 13:39:50   #
tomad Loc: North Carolina
 
hobbit123 wrote:
Some time ago I downloaded a trial copy of this and ran it through its paces on a number of images. This example of a tree beside a fence is a good example of what it can do. I don't claim that this is a great work of art, it's just an example. I did two things to the original, I replaced the sky and I added the birds. Both were a single mouse click (though that's not strictly true as I tried a few different skies before deciding on this one). In adding the sky you might notice it has also removed the electricity high-tension wires that ran through the middle of the original.

This is only one of its party tricks, it's also a reasonable photo editor, allowing you to adjust the many things you might otherwise do in Lightroom or PhotoShop. I think for the price it's a worthwhile acquisition.

That's the good, now for the bad.

Last night I decided to go ahead and purchase it. I paid my money and downloaded the installer. Once I ran this I tried to start the app and I got an error, something about a "database error". I did a bit of Googling and found this appears to be a common complaint (and has been for a couple of years so why is it still happening?). There was a suggestion that the catalog folder should be renamed, then during reinstallation another folder should be specified as the catalog folder. So I did this and progressed past this error. The restarted app then asked me for my email address and validation code, which I provided. It rejected the email address saying it was invalid. I tried a few more times (typing it in and copying and pasting) to no avail. So I decided to raise a support ticket. It didn't take long to realise this wasn't going to be solved quickly. There were lots of people with this problem and no suggestions of how to fix it. And their support website itself stated that due to the "higher than average" number of support calls there may be a significant delay in getting my call attended to. So then I went back to the web page that I downloaded the app from to investigate their "30 day money back guarantee" but of course I can find no way to initiate this.

On this basis I would find it difficult to recommend Luminar 4 (or any of their other products). I'm happy to recant this if the problem is solved in a reasonable amount of time.

YMMV.
Some time ago I downloaded a trial copy of this an... (show quote)


In your example I noticed a problem that I have encountered in other sky replacement software. White parts of other objects above the horizon are also changed to the color of the sky in that area. You can see this in your example both in the tree trunk and the fence posts.

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Jul 15, 2020 13:41:17   #
Fredrick Loc: Former NYC, now San Francisco Bay Area
 
brian43053 wrote:
I had Luminar from day one so I just kept updating it as it progressed and had no problems with any updates. The only bad thing I have to say about it is - from day 1 I was being told the program was going to have some kind of DAM in it and i'm still waiting for it. Other than that - how did you add the birds in? I've started taking pics of sky when ever & where ever I see one I like. The were also some "packs" that you could buy that at one time were reasonably priced.

Re: adding birds, use the Sky Augmentation filter, which is right below the Sky Replacement filter.

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Jul 15, 2020 14:38:51   #
SFarchitect
 
Tried Luminar 4 and then switched from LR - a small hicup during startup that was very quickly and courteously resolved by Luminar. I'm not a professional photographer by any measure, just an architect with a camera (or 2) but after dealing with Adobe a few times, on several products, I did appreciate Luminar's quick response and resolution. There is a good chance that with any new software, problems will occur, it's what the developer does to remedy the problem at that point that counts.

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Jul 15, 2020 14:39:44   #
SFarchitect
 
Tried Luminar 4 and then switched from LR - a small hicup during startup that was very quickly and courteously resolved by Luminar. I'm not a professional photographer by any measure, just an architect with a camera (or 2) but after dealing with Adobe a few times, on several products, I did appreciate Luminar's quick response and resolution. There is a good chance that with any new software, problems will occur, it's what the developer does to remedy the problem at that point that counts.

Reply
Jul 15, 2020 19:12:22   #
hobbit123 Loc: Brisbane, Australia
 
Good news! Luminar support came back to me quickly and it's now up and running. The problem with the email address was that somehow the latter part (@outlook.com) has been changed to @hotmail.com. I'm assuming there is some manual process of registering the licence and someone has selected the wrong extension from a dropdown list. Naturally I would never have been able to work that out for myself.

The other issue of the error message about the database error has disappeared too but they addressed it with this reply:

"Please note: File > Catalog > Open is for opening catalog files, not photos. If you try to open a photo like this, you will receive a Database Opening Failed error."

...which indicates they either didn't read or didn't understand the issue i.e. the software wouldn't install because of this error so I never got a chance to open anything!

So they get a good rating for their response time, not so good rating for their processes and their product knowledge.

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Jul 15, 2020 19:37:33   #
Dennis833 Loc: Australia
 
I'm a professional landscape photographer and I run Luminar 4.2 ( now 4.3) as a plugin in Photoshop CS5.
Last week I processed some 800meg 16 bitt tiff files with my 10 year old Mac Pro without any issues. I use Capture One pro to process my raw files and Luminar for the finishing touches. Over the years I have experienced eye issues from staring at screens to long using Photoshop. With Luminar I quickly get what I want from my images but I will never replace a sky.

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Jul 15, 2020 22:20:09   #
Doc Barry Loc: Huntsville, Alabama USA
 
hobbit123 wrote:
Some time ago I downloaded a trial copy of this and ran it through its paces on a number of images. This example of a tree beside a fence is a good example of what it can do. I don't claim that this is a great work of art, it's just an example. I did two things to the original, I replaced the sky and I added the birds. Both were a single mouse click (though that's not strictly true as I tried a few different skies before deciding on this one). In adding the sky you might notice it has also removed the electricity high-tension wires that ran through the middle of the original.

This is only one of its party tricks, it's also a reasonable photo editor, allowing you to adjust the many things you might otherwise do in Lightroom or PhotoShop. I think for the price it's a worthwhile acquisition.

That's the good, now for the bad.

Last night I decided to go ahead and purchase it. I paid my money and downloaded the installer. Once I ran this I tried to start the app and I got an error, something about a "database error". I did a bit of Googling and found this appears to be a common complaint (and has been for a couple of years so why is it still happening?). There was a suggestion that the catalog folder should be renamed, then during reinstallation another folder should be specified as the catalog folder. So I did this and progressed past this error. The restarted app then asked me for my email address and validation code, which I provided. It rejected the email address saying it was invalid. I tried a few more times (typing it in and copying and pasting) to no avail. So I decided to raise a support ticket. It didn't take long to realise this wasn't going to be solved quickly. There were lots of people with this problem and no suggestions of how to fix it. And their support website itself stated that due to the "higher than average" number of support calls there may be a significant delay in getting my call attended to. So then I went back to the web page that I downloaded the app from to investigate their "30 day money back guarantee" but of course I can find no way to initiate this.

On this basis I would find it difficult to recommend Luminar 4 (or any of their other products). I'm happy to recant this if the problem is solved in a reasonable amount of time.

YMMV.
Some time ago I downloaded a trial copy of this an... (show quote)


I have been using Luminar since it first came out. Never have I had a problem loading or running it.

Tomorrow, Luminar 4.3 should be available to download in North America I understand. Uninstall what you have and then go to the Skylum website and sign into your account and download the latest version on the 16th. Hopefully all will be well. I also use Luminar, Topaz, PS, ON1, and Lightroom.

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Jul 15, 2020 22:29:49   #
dbfalconer Loc: Salida CO
 
Doc Barry wrote:
I have been using Luminar since it first came out. Never have I had a problem loading or running it.

Tomorrow, Luminar 4.3 should be available to download in North America I understand. Uninstall what you have and then go to the Skylum website and sign into your account and download the latest version on the 16th.

Hopefully all will be well. I also use Luminar, Topaz, PS, ON1, and Lightroom.


Thanks for this news!

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Jul 16, 2020 09:06:24   #
FreddB Loc: PA - Delaware County
 
Doc Barry wrote:
I have been using Luminar since it first came out. Never have I had a problem loading or running it.

Tomorrow, Luminar 4.3 should be available to download in North America I understand. Uninstall what you have and then go to the Skylum website and sign into your account and download the latest version on the 16th. Hopefully all will be well. I also use Luminar, Topaz, PS, ON1, and Lightroom.


Isn't 4.3 an update to 4.2?
Why would you "uninstall what you have..."

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Jul 16, 2020 09:55:21   #
Doc Barry Loc: Huntsville, Alabama USA
 
FreddB wrote:
Isn't 4.3 an update to 4.2?
Why would you "uninstall what you have..."


Good question. He is having trouble with his current install. Often a fix is to do an uninstall and then a fresh install. I note that if Windows is used, is is wise to reboot the computer before the install. Plus, if you have a register “cleaner”, run that too before the fresh install. And yes, 4.3 is an update to 4.2. For the review I read, it should be another welcome advance.

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Jul 16, 2020 11:24:17   #
FreddB Loc: PA - Delaware County
 
Doc Barry wrote:
Good question. He is having trouble with his current install. Often a fix is to do an uninstall and then a fresh install. I note that if Windows is used, is is wise to reboot the computer before the install. Plus, if you have a register “cleaner”, run that too before the fresh install. And yes, 4.3 is an update to 4.2. For the review I read, it should be another welcome advance.


Ahhh - didn't see that he was having a problem. Been there, done that.
They sent a link for the cleaner (don't remember what it was); but, there was one file they said to keep (don't remember that either).
Hope I'm not expected to next time.

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Jul 16, 2020 12:45:27   #
Doc Barry Loc: Huntsville, Alabama USA
 
FreddB wrote:
Ahhh - didn't see that he was having a problem. Been there, done that.
They sent a link for the cleaner (don't remember what it was); but, there was one file they said to keep (don't remember that either).
Hope I'm not expected to next time.


Roger that Fred.

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Jul 16, 2020 13:27:44   #
11bravo
 
Just allowed Luminar to update itself this morning. No problems, went smoothly.

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Jul 16, 2020 15:17:41   #
Doc Barry Loc: Huntsville, Alabama USA
 
11bravo wrote:
Just allowed Luminar to update itself this morning. No problems, went smoothly.


Update went smooth as silk just now.

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Jul 16, 2020 16:01:44   #
yssirk123 Loc: New Jersey
 
Having problems launching Luminar 4.3 from Photoshop. Contacted Skylum customer support and hopefully will have some resolution shortly.

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