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Amazon new /Canon selling rules ??
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Jun 18, 2020 09:24:13   #
Jaackil Loc: Massachusetts
 
Pumble wrote:
Albeit growing into a monster that some day will likely has restraints placed on it as we socialize everything, Amazon is nothing more than a multi-faceted business that in one instance hosts a website and invites others to sell their wares on it. BTW Walmart does the same thing, but the connotation of buying a EOS 5R there might not be the greatest. ie You don't find the same class of customer who want to buy a Porsche or Lamborghini Aventador at a Chevy truck dealer...

Keep in mind, its a side service that Amazon offers fulfillment and warehousing of the materials. A seller doesn't have to buy those services, but again most buyers look for the "fulfilled by Amazon" to have some assurance they're going to get their order.

For those sellers that enjoy these fulfillment services, they are subject to the Ts&Cs when they clicked "I Agree" on to get past that screen. The question is whether or not the "seller" ever really read them. Like installing a software package, most never read the terms or conditions of what they're doing, but rather consider it a general annoyance to have to hit "I Agree".

It may be Canon reached a deal with Amazon to protect and stop diluting its own authorized agents' sales, ie B&H, Adorama and the like. They likely paid Amazon a fee to "qualify" authorized sellers. Nothing but money grubbing business deals abound here.

Keep in mind, no one forces you to use Amazon and you can sell Canon products on the net if you want, just create your own website and sell like BH and others, including Amazon who built their business on a specific model and offered lower pricing and good service to attract people to the website. Now that they've grown, we're seemingly upset with their success. Remember how Amazon started, they were the online seller of books for Borders at least 25 years ago.

There is no restraint of trade here, it's just a manufacturer controlling their distribution channels. It sounds as though the emotion should be directed to Canon, not Amazon. Start a website and let us know in 25 years if you've reached 1/2 their size. I wasn't smart enough to buy Amazon stock either, but sure wish I had...
Albeit growing into a monster that some day will l... (show quote)


You hit the nail on the head squarely. B&H Adorama and others have worked hard to earn their authorized dealer status with Canon this is about Canon protecting its retail partners. This is about Canon affirming their value. The value that when you purchase from a authorized retailer you are guaranteed you are buying authentic goods and it comes with a certain level of service knowledge and a retailer that has the ability to stand behind the product. Ultimately this is Canons good faith effort to also protect their consumers too.

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Jun 18, 2020 09:38:51   #
47greyfox Loc: on the edge of the Colorado front range
 
I personally welcome the Amazon policy change. If Amazon is an authorized dealer, new items “sold” by Amazon may have honored warranties. Where issues come up are items not sold by, but fulfilled by Amazon. Amazon may be listed as an authorized seller but not the company that’s the actual seller. As a consumer, I don’t want the inconvenience of having to research every item to make sure it’s not legit/grey market. And Amazon must have increased costs associated with returned items after a consumer finds out that he’s purchased grey when he thought he’d have a manufacturer’s warranty. Additionally, imho, Amazon historically done a lousy job self policing their marketplace sales. This is a good start. Thanks, Canon.

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Jun 18, 2020 10:22:10   #
Paul Diamond Loc: Atlanta, GA, USA
 
lesdmd wrote:
What am I missing? Amazon wants to handle Canon products only sold by representatives approved by Canon. Seems Amazon, as an independent company, has a right to determine who they allow to sell under their name and implied approval.
As a customer I might not need but would appreciate receiving a product from an authorized dealer. This would provide some assurance that the seller had acquired the items legitimately, rather than off the “back of a truck”. Amazon would be relieved of being associated with any shady practices; and the consumer would be guaranteed warranty coverage.
The camera manufacturers control pricing on new USA models, so I see no way a consumer benefits from buying from an unauthorized dealer other than purchasing grey market. Amazon has no obligation to encourage those sales; and Canon no reason to certify them inside the US.
The jewelry argument is not comparable since items are not standardized. There are too many variables when buying something described as a 1 carat diamond ring. Jewelers (my father was one) depend entirely on reputation and integrity. Amazon would probably not want to have to weigh in on those amorphous qualities. Selling something with a brand name and Model number is much easier.
What am I missing? Amazon wants to handle Canon p... (show quote)


Sadly, you are probably missing the point. Watch and see what develops in the near future (before Christmas 2020?).

Do not be surprised if, suddenly, Amazon has become a direct purchaser from Canon, Nikon, etc. and therefore a 'legal' or official retailer of products for these brand name items. Look at Amazon's business, they learn a business on the backs of the smaller sellers and then replace them, purchasing directly from the brand name manufacturers/wholesalers, cutting out the individual sellers. - In all categories.

I think it is called "the death of the American Dream" - to start and have your own business in the USA.

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Jun 18, 2020 11:17:09   #
lesdmd Loc: Middleton Wi via N.Y.C. & Cleveland
 
Paul Diamond wrote:
Sadly, you are probably missing the point. Watch and see...

I think it is called "the death of the American Dream" - to start and have your own business in the USA.


If your issue is with the controls that a manufacturer is allowed to place on the pricing and representatives of its products I might agree. But the subject was what controls Amazon can apply to the products it allows in its marketplace; and what protections it owes is customers. And those controls are, and should not be any different from any other business. If Amazon was using its size and purchasing power to be able to sell at lower prices, even as a loss leader , than an independent store can afford . . . Oh wait a second, they do exactly that. They also force manufacturers to sell to them at a preferred price. They provide their own line of competitive products. They charge high prices to prominently list a product. That is monopolistic, and the reason that there are those who want to break up Bezo’s empire.
If your argument is that Amazon provides exposure that a small business can not duplicate, once again you would be correct. But that has long been the case; and could be applied to setting up a business in a Mall or a store on Small Town main street. Amazon provides convenience and a degree of protection that small unaffiliated businesses can not duplicate , especially during the pandemic.
No one is forced to buy from Amazon; and many appreciate supporting their local brick and mortar neighbors. Such is the nature of Capitalism today.
The American Dream has always involved being innovative and finding a niche in the economy. Amazon may make that harder to do; but the rules and opportunities remain unchanged.

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Jun 18, 2020 11:43:41   #
josquin1 Loc: Massachusetts
 
It means good news for B&H>

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Jun 18, 2020 12:01:29   #
rck281 Loc: Overland Park, KS
 
eBay restricts a lot of items. I just put some equipment on that used to clean AR rifles. Even though it is just brushes and a stand, it was judged to be an Assault Rifle accessory and they pulled the add.

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Jun 18, 2020 14:40:41   #
tropics68 Loc: Georgia
 
Jaackil wrote:
I love when the Philadelphia Lawyers practice law here. I am not sure what online school you got your law degree at but this has nothing to do with the Sherman act. Is John smith allowed to sell new Ford Vehucles legally if he is not a ford dealer? Can Tinas Jewlery store sell New Rolex watches if they are not an authorized seller? Canon only allows the sale of their New cameras in authorized retail brick and mortar stores. Companies are allowed to protect their brand and how their products are sold. They also can limit who sells what. So they can allow camera stores to sell their full line while only allowing places like Costco and Best Buy to sell a limited number of products and only the products they choose. It’s all perfectly legal and done every single day. Selling on the internet does not change that.
But this really isn’t about that at all this is more about gray market and protecting against counterfeit and knock off items. Amazon is just another store Canon I am sure is cracking down on them and they are passing that on to their sellers. All they are saying is you can’t sell New Canon products unless you are authorized by Canon to sell them. This is a perfectly legal practice that goes on every day.
This is Amazon protecting themselves from liability. This is Amazon protecting you and me from being sold fake or inferior goods or gray market goods.
I love when the Philadelphia Lawyers practice law ... (show quote)


I agree wholeheartedly. We have no clue as to how many complaints Amazon has to deal with when someone sells a new gray market camera on their site and then rags to Amazon for help when something goes haywire.

An action such as this, to me, makes life much simpler for Amazon in addition to reassuring customers that they are getting what they are paying for. I am sure that if one is selling a used Canon as a used Canon there would be not issue.

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Jun 18, 2020 14:41:41   #
tropics68 Loc: Georgia
 
tropics68 wrote:
I agree wholeheartedly. We have no clue as to how many complaints Amazon has to deal with when someone sells a new gray market camera on their site and then rags to Amazon for help when something goes haywire.

An action such as this, to me, makes life much simpler for Amazon in addition to reassuring customers that they are getting what they are paying for. I am sure that if one is selling a used Canon as a used Canon there would not be an issue.

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Jun 18, 2020 15:25:11   #
aellman Loc: Boston MA
 
Howie1a wrote:
This is not a joke it came in my email this morning Howie1a


It could be a scam. Would you mind telling me the email address of the sender? >Alan

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Jun 18, 2020 17:39:32   #
HiFromSusan
 
"Keep in mind, no one forces you to use Amazon ..."

I do keep that in mind. Every day. I need my money more than Jeff Bezos does, and I'd rather spend it locally.

I have no doubt that Amazon is doing what's best for Amazon. I don't want to contribute to that!

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Jun 18, 2020 17:46:16   #
pego101
 
What is FBA?
So your saying that Amazon can no longer sell Canon cameras?

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Jun 18, 2020 17:53:50   #
Photocraig
 
Collhar wrote:
What you have is one side of the story. Don't jump to conclusions.


I think Amazon is an authorized Canon Dealer. Perhaps being a conduit for non authorized sellers could be a conflict. One of the most difficult issues to deal with in any business it to control your Distribution channel. And while control in our world today is a toxic word, the total product development and Brand development expenses and efforts, and the time it takes to build a good one can all vaporize in an instant with a single, seemingly innocent act by a re-seller/distributor or retailer.
The source could be an ignorant or unethical sales person. It could be misinformation or ignorance. Sometimes it is an unknown or misperceived conflict--or appearance of one.

We see it at least monthly on this forum. The targets being BOTH the manufacturers (Brand Owners) and retailers. And folks get into a pout and remember an Argus Camera salesperson at Barney Rubble's Camera's in Maine for his grandma's transaction in 1926.

As a direct Account exec for Major Accounts I needed to police--forget that--coach re-sellers all the time to prevent the inevitable misunderstandings that arise with multiple distribution channels for complex products in high demand.

Customer satisfaction (and the underlying expectations, are often more than meets the eye.
C

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Jun 18, 2020 18:01:29   #
sparkyv1
 
Spot on!!!!

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Jun 18, 2020 18:14:35   #
dragonlady9947
 
I suspect that Canon is behind this. They want authorized sellers to sell their goods. Apple-same thing.

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Jun 18, 2020 19:24:34   #
cejonesjr Loc: Norman, Oklahoma
 
Howie1a wrote:
I got this in today's E mail it looks as if you have to be an authorized Cannon seller to sell Canon cameras on Amazon now . Amazon Services <seller-info@amazon.com>
To: ihowie1a@yahoo.com
Dear Seller,

Please read this email carefully as it may affect your ability to sell certain products in our store. As part of our ongoing efforts to provide the best possible customer experience, we are implementing approval requirements for Canon camera products in our stores.

What does this mean for me?

Effective August 16, 2020, your listings for the affected Canon camera products in Amazon’s online store in the US will be removed. Please contact the brand if you would like to apply to become an authorized reseller on Amazon.

Can I still use FBA?

Effective today, only sellers authorized by Canon as authorized resellers will be able to send shipments of those products to our fulfillment centers.

How will this affect my existing FBA inventory?

If you have inventory of the affected products in Amazon fulfillment centers, you may continue selling your remaining inventory through August 15, 2020. Beginning August 16, 2020, you will need to create a Removal Order for return or disposal of your remaining FBA inventory. For guidance on creating a removal order, see our Help page: https://sellercentral.amazon.com/gp/help/external/200280650.

Although each Removal Order generates an "FBA Return Fee" or "FBA Disposal Fee" that appears in your seller account, we will reimburse fees charged for any Removal Order submitted for the affected FBA inventory through August 16, 2020.

We appreciate your cooperation in this important matter, and thank you for selling on Amazon.

Regards,
Amazon Services
I got this in today's E mail it looks as if you h... (show quote)


Not a joke. Buy from B&H or other authorized Canon Dealers.

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