agronomist wrote:
I have been purchasing from B&H for 10 years, but unfortunately I have noticed a decline in their service. I was supposed number 1 in the queue on their "chat" line for 45 minutes without being picked up. I guess the furloughs are hurting their service also.
First, we regret and apologize for this unanticipated delay and your inconvenience. I understand this was frustrating. I want to be clear though -- this is related to the pandemic situation but
not to the recently announced furloughs. The furloughed employees were part of our store staff and had skills we could not readily transfer to LiveChat. Each furlough was considered individually. We cold not, and did not, furlough any employee whose talents, knowledge, or skills could have been of use elsewhere.
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the Payboo card gives me back the tax, but with Amazon Prime card I receive 5% back and don't have to buy a minimum of $49.00.
There is no limit to the value of an order to earn Payboo sales tax savings. The $49 limit is for free shipping for some (not all) products.
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Wouldn't you want to increase the sales force if people are trying to buy merchandise but cannot get through.
We have done this and continue to do so to the best of our ability. FWIW most LiveChat, customer service, and sales associates are working form home, as I am as well.
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NY Post article where they quoted people that were furloughed saying that they were blindsided as they were very busy.
This was an inaccurate and misinformed statement from one individual. The first week of April (before Passover), management distributed a company-wide memo alerting employees to the possibility of post-holiday change and that difficult decisions would be likely. Either this individual did not receive or did not read or did not understand the memo.
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There service has gone down because they are under staffed due to the furloughs.
A correlation is the relationship between two sets of variables used to describe or predict information. ... Sometimes when there is a correlation, you may think that you have found a causation. Causation, also known as cause and effect, is when an observed event or action appears to have caused a second event or action.All this aside, we disappointed the OP and regret it.