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Apr 24, 2020 16:40:41   #
Debbie Gomila Loc: Long Beach, Mississippi
 
I need help. Received new camera today with a lens adapter. I cannot get the shutter to release. Has anyone else had this happen? I don’t know what to do.

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Apr 24, 2020 17:07:42   #
TriX Loc: Raleigh, NC
 
Just a few thoughts: Is the battery fully charged? Is the lock on? In the menu, is the shutter release without focus enabled? Is there at card in the camera? Is it formatted? What lens is mounted on the adapter? Is it on auto focus?

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Apr 24, 2020 17:35:31   #
Debbie Gomila Loc: Long Beach, Mississippi
 
Yes to all. I have gone over all that.

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Apr 24, 2020 17:39:59   #
TriX Loc: Raleigh, NC
 
Debbie Gomila wrote:
Yes to all. I have gone over all that.


Have you tried a reset? https://hk.canon/en/support/8202600700

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Apr 24, 2020 18:01:04   #
NMGal Loc: NE NM
 
On my Fujifilm, there is a menu item called “shoot without lens”. This did the trick on mine.

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Apr 24, 2020 18:36:10   #
twosummers Loc: Melbourne Australia or Lincolnshire England
 
I have the Canon R with adapter. Try fitting adapter to camera then fit your lens to adapter. Then try fitting adapter to the lens first and then attaching to camera body. Double check that everything "clicks" into place.

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Apr 24, 2020 18:51:52   #
Debbie Gomila Loc: Long Beach, Mississippi
 
No luck

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Apr 24, 2020 18:54:43   #
Debbie Gomila Loc: Long Beach, Mississippi
 
Yes, I did that. I’ve never had a camera that the shutter would not release.

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Apr 24, 2020 19:10:43   #
twosummers Loc: Melbourne Australia or Lincolnshire England
 
Does it work with a native RF lens? ie without the adapter? Maybe you can borrow one? That way you can work out of it's the adapter that's at fault. What happens with no lens or adapter attached?

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Apr 24, 2020 20:01:39   #
Debbie Gomila Loc: Long Beach, Mississippi
 
It will not release shutter if nothing is on it. It will take video.

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Apr 24, 2020 20:03:36   #
bleirer
 
In some modes it won't fire without focus lock.

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Apr 24, 2020 20:20:14   #
Blurryeyed Loc: NC Mountains.
 
Debbie Gomila wrote:
I need help. Received new camera today with a lens adapter. I cannot get the shutter to release. Has anyone else had this happen? I don’t know what to do.


What lens are you using on the camera?

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Apr 24, 2020 20:36:46   #
Debbie Gomila Loc: Long Beach, Mississippi
 
I’ve tried ef 50, 85, 40, 24-105, l lens

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Apr 24, 2020 20:50:25   #
TriX Loc: Raleigh, NC
 
Do you have the switch on the back set on video?

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Apr 24, 2020 20:58:05   #
Debbie Gomila Loc: Long Beach, Mississippi
 
Where is that switch? This is the first day I’ve seen this camera. 🤷🏼‍♀️

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