jerryc41 wrote:
I got the Nov Consumer Reports today, and B&H is at the top of the list of online retailers. :thumbup:
Over the past 10 or 12 years I have had good luck with B&H, but well over a month ago I sought council from their photo division to obtain the best I could afford (no $5000 roller type) slide and negative digital conversion and storage system to digitalize about 10,000 color slides
35 mm, and maybe that many negatives, 35mm, 2 1/4 X 2 1/4, and 4X5. Everyone is always pleasant and attempts to be helpful, as have been the 4 sales/technical people and the manager I've worked with so far in the endless and still unsuccessful attempt to get a system that works. They started out by selling me a $2000 plus system for which they sold me 2T hard drives for the Iomega StorCenter PX6-300d were declared not usable on the Iomega website. The pleasant sales guy was not aware, and I surely had no idea -- that's why I went to (called, that is) B&H -- they supposedly have the moxie. Then they could not obtain for me hard drives that would work of a known quality make. Further, I have on the phone AND 3 times asked for a price on an additional plastic slide holder for the Epson V750-M Pro scanner for my system, on the assumption that I could load one more of the multi-slide holders while the additional one was being worked in the Twin lens 48-bit color dual lens 6400 dpi Epson. After these 4 inquiries, I have received NO answer -- just silence. Emphatic ignoral. They finally convinced me they could not obtain the hard drives I wanted, and so I accepted what they offered, and told them AGAIN not to ship them UPS because of their horrible service in my area, and I asked for USPostal Service or FedEx, both good service. They apparently shipped them UPS, who either lost them or delivered them somewhere else or did some weird thing with the pair of 2T units I ordered and paid for. I'm glad I didn't order the 6 I will eventually need or I would just be more upset. B&H and UPS are apparently arguing about what do do while B&H of course still has my $430 dollars or whatever (been so long I can't remember the figure offhand) for
the 2. Since Epson can be hard to get along with (I called to ask them something technical about the scanner and they wouldn't talk to me unless I gave them a credit card number they could charge against -- to provide information to convince me to buy. No way, paison. So my warranty is running and I sit here with a totally inoperative rig for which I NOW discover that I can't use with my MacBook pro unless I buy and use an interconnecting remote devise, about which none of the people I've talked to so far also had any prior knowledge. This whole thing has been a disaster, and I'm going to ask them to take the whole damned mess back -- it's useless to me -- and has become super aggravating, and all because I depended upon them for technical assistance, they thought they had it, and acted as if they did, and have just kept getting me in deeper and deeper in money and in wasted time and a into a "system that theoretically is superb but which in fact has had multifaceted incompatibilities.
Come to think of it I ordered some box-holders for some 20 X 24 B+W
prints I made of aircraft doing waterwork on the Mediterranean and they had to ship to me 3 times because their packaging people kept packing poorly and they came broken. They are very nice people, but incompetent. Beware. And I've spent many thousands of dollars with them over the years for Canon bodies and L series lenses. Beware.
You'd think it was the Ides of March.