Resqu2 Loc: SW Va

While I don’t disagree at all I’m really not wanting to loose my $100 store credit that’s now in the middle of this mess. The $899 new lens was supposed to be $799 with my credit but now it’s off sale and list for $1099 and the demo was $799 which would of been $699 but I declined buying it.

flyboy61 Loc: The Great American Desert

ARE you Casper Milqutoast?
You are the victim of a CRIME! Notify your credit card company IMMEDIATELY, and do NOT take the word of a "representative" that she will pass it up the chain...demand to speak to a supervisor, explain their problem, and tell him/her you want the original item (NEW!) by return mail, and at the then current price! Or, as has been suggested, a return label, and full refund of the purchase and shipping.

flyboy61 Loc: The Great American Desert

Opened mouth, inserted foot! Apologies!

flyboy61 Loc: The Great American Desert

Apologies for my last post! the Hog doesn't seem to have a delete option, and I do get a little hot under the collar when I see a customer taken advantage of.

Yes, lots of good advice has been given, especially about your rights in this transaction. Only after the transaction has been completed, and you are fully satisfied with what they have done for you, THEN report who they are, so there will be no possible retaliation to you.

If possible, get your $100 store credit either applied to a brand new lens at the price that was advertised when you bought it, or a full refund. Then, if this is a "good guy" photo business, they may have to rearrange their priorities a bit.

Stick to facts and logic, and dazzle them with brilliance! Bon Chance!

scooter1 Loc: Yacolt, Wa.

scooter1 Loc: Yacolt, Wa.

MrGNY Loc: New York

I read the whole thread. Adoromma should have rectified the situation the first call, by exchanging the lens for new, sending you a warranty card with all manuals etc, or possibly giving you a square trade warranty. You should have gotten the new lens.

Is there anything wrong with the lens? If not keep it and save the difference in price. In the end if you decide to sell it you will probably get at least what you paid.

You could have the cc company get involved and that would get them moving. Or return it. What is their return policy?

The other good guys sell grey market also.

Resqu2 Loc: SW Va

I don’t think it’s a grey lens at all, I did some low light photos in the theatre I work at of some of the detailed fixtures we have and to say I’m impressed with the system as a whole is an understatement. As for there return police I’m sure they will hit you with restocking fees and whatever else but not sure in this case.

To be honest I have read so much bad stuff online that I’m about afraid to even send it back. The trades dept is what has the worst reviews online and that’s who they are making me deal with even though I ask for and ordered new equipment. I ask for my case to be sent to the executive group but all I get is emails from the trade/used sales guys.

My lil Girl (Chihuahua) fell and hurt herself last night and I’m going to be dealing with possibly taking her out of state for a major ortho surgery (know more after lunch) and this lens mess just became my least priority at this point. I’m leaning on your suggestion and keeping it. It’s $729 vs the now price of $1099. No matter what I do I will show up in every Adorama thread I see and simply say read Consumer Reviews and proceed with caution. Thanks for your post.

Bill_de Loc: US

The lens mess is your least priority? I guess posting on UHH must be first. In the time it took to post you could have called Adorama and gotten this resolved without all the discussion.

The next time we hear from you I hope in this order:

First that the medical situation has a favorable outcome

Second, that you actually called Adorama and got the lens issue resolved so you can move on.

Good Luck.

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Resqu2 Loc: SW Va

They gave me a very specific time to call them today and I have to talk to just one guy who will get me to a certain manager. CS won’t help, talked to two already and all they are allowed to say is “Sorry” I can post the email if needed.

flyboy61 Loc: The Great American Desert

Good luck with your doggie!

Bill_de Loc: US

Your problem is you are using email instead of getting someone on the phone, now. It is much easier to blow someone off in an email then it is when you are talking to them.

So far it seems like you are afraid to assert yourself. Having lived in NY until I retired I guess I learned to deal with New Yorkers. There was a TV add for some product where a somewhat tough looking guy looked into the camera and said, "If I'm willing to pay $12 for a cup of coffee you know, I WANT WHAT I WANT WHEN I WANT IT". That's the attitude you need to have, polite but firm.

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Resqu2 Loc: SW Va

Thank you!!!

Picture Taker Loc: Michigan Thumb

You might ask them, do you need my attorney on the phone when I call you?

henryp Loc: New York, NY

Helen left Adorama several months ago. The person there now who does what she did is nancym@adorama.com.