B&H Customer Service
Jan 6, 2020 15:50:22 #
B&H mis-packaged a lens resulting in me receiving the wrong used lens. I called immediately expecting resistance, but could not have been more wrong. Upon hearing my explanation, I received an immediate apology, a return label within minutes via email and a promise that the correct lens would be sent as soon as they received the lens sent in error. Today I received the lens I ordered and could not be happier. Mistakes happen and I accept that. It is how the business responds to these type situations that speaks to their business culture. B&H made a stellar recovery.
Jan 6, 2020 15:51:12 #
Jan 6, 2020 16:05:43 #
CurleyB wrote:
B&H mis-packaged a lens resulting in me receiv... (show quote)
Mistakes do indeed happen despite our best efforts. I'm glad it was resolved to your satisfaction and hope you accept our profound and sincere thanks for taking the time and effort to post this. We are grateful for and appreciate your patronage.
Best wishes for a Happy New Year.
Hershel K. Waldner
B&H Photo, Video, Pro Audio
212-239-7500 ext. 2893
hwaldner@bhphoto.com
Jan 6, 2020 16:09:45 #
Similar experiences with B&H. I use them regularly.
Jan 6, 2020 16:32:58 #
Jan 6, 2020 16:33:22 #
Although most of my experiences with B&H have been positive, my last transaction with B&H wasn't a pleasant one...
Jan 6, 2020 16:36:45 #
CurleyB wrote:
Mistakes happen and I accept that. It is how the business responds to these type situations that speaks to their business culture. B&H made a stellar recovery.
As Hershel said, we regret the original error and appreciate this follow-up. Thank you.
Screamin Scott wrote:
Although most of my experiences with B&H have been positive, my last transaction with B&H wasn't a pleasant one...
I am sorry to hear that. Please send details to me via henryp@bhphoto.com.
Jan 6, 2020 16:38:41 #
henryp wrote:
I am sorry to hear that. Please send details to me via henryp@bhphoto.com.
I have already corresponded with both you and Herschel....
Jan 6, 2020 16:45:34 #
Screamin Scott wrote:
I have already corresponded with both you and Herschel....
That's probably true but from "Screamin Scott" I cannot ID you or any email conversation we may have had.
Jan 6, 2020 17:24:19 #
A new Panasonic camcorder came out today at CES. My current mission is to scrape up the cash and ship it to B&H! Why them? Because I know from experience how they take care of me.
A couple cameras ago I had one with an intermittent anomaly that I couldn't pinpoint. A B&H rep got me on the phone and DIRECTED me to exchange it NOW! I offered to keep it until I could pinpoint the issue. "Not your job" he said.
A couple cameras ago I had one with an intermittent anomaly that I couldn't pinpoint. A B&H rep got me on the phone and DIRECTED me to exchange it NOW! I offered to keep it until I could pinpoint the issue. "Not your job" he said.
Jan 6, 2020 17:38:32 #
henryp wrote:
That's probably true but from "Screamin Scott" I cannot ID you or any email conversation we may have had.
My issue was an item ordered on the 2nd but not received till the 12th when it was supposed to be 2 day guaranteed shipping. Granted it was on back order till the 4th but that’s still 8 days.
Jan 6, 2020 18:05:37 #
No wonder they call you "screamin" scott. Do you have any idea what happens to the shipping companies during the holiday rush with a little weather thrown in? Get real!
Jan 6, 2020 18:28:05 #
bsprague wrote:
No wonder they call you "screamin" scott. Do you have any idea what happens to the shipping companies during the holiday rush with a little weather thrown in? Get real!
The shipper wasn’t given the package until the 8th and didn’t deliver until the 12th. So much for two day delivery. Oh and BTW, I was a receiving foreman at my last job and am fully aware of “holiday rush” and there was no weather to deal with. The shipper even said it was “out for delivery “ the day before when it wasn’t delivered. The shipper is a different issue though. Their holding it from the 4th thru the 8th was my issue.
Jan 6, 2020 19:25:45 #
"holding it from the 4th thru the 8th was my issue." Of course I have no idea why, but 4 days is pretty darn bad. Terrible even! Probably better to shop at a local store. Oh, wait! There aren't any where I live.
Jan 6, 2020 21:55:06 #
mas24
Loc: Southern CA
I had an issue with B&H that was resolved quickly. I ordered some items that were doubled ordered. When I looked at the email invoice, the amount was twice what it was suppose to be. The order was via phone. Those items were to ship that day. I needed to change that order before it was shipped. Otherwise, I would have had to send them back, to get my credit card credit. B&H was able to get to the order before it was shipped, gave me an apology, and a credit of $130 on my credit card. I received the corrected items in 3 days. Before on free expedited shipping. It took 5 days. Even their free expedited shipping is now faster. Not as fast as Amazon Prime. But fast enough. I've been a customer of B&H since 2009. Their customer service, is why I will still, continue to buy from them.
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