Nikon ends its authorized third-party repair program Cameras
Dec 11, 2019 08:42:19 #
Wow! And Wow! again. That's a giant step backwards. I wonder how many people had cameras repaired at those authorized centers? I wonder if they were causing problems with shoddy repairs. They had better increase their repair capacity to make up for this loss.
Dec 11, 2019 10:06:18 #
joncogar wrote:
Nikon ends its authorized third-party repair progr... (show quote)
I do love my "Smartphone" although as a Nikon Photographer I am sad to see how it has affected "Real" Photography. I am nervous what the future will be for the Photography industry, we see it being negativly affected now, we must wait to see how bad it may get.
Dec 11, 2019 11:13:05 #
joncogar wrote:
Nikon ends its authorized third-party repair progr... (show quote)
Yes , I read some where this year that Nikon was suffering financially and looking for ways to stop the hemoraging. I don't know if it is true or not but they also indicated that the overall industry for DSLR's was declining at an alarming rate and that all makers were making necessary adjustments in their production of certain models to cover the expected losses.
The culprit being the expansive consumption of cel phones over cameras by the younger section of our society and emphasis on better apt-software and better but smaller sensors with incredible low-light improvements over earlier models.....not good for us .
The competition will make for interesting outcomes most likely and more expensive gear possibly.
what price ......Progress?
Dec 11, 2019 11:22:06 #
Nikon has a shrinking slice of a shrinking market pie ... unlike Canon (not as bad) and Sony (all positive with them).
Canon and Sony are far more diversified as well, though Nikon is trying to do that now.
This is part of that restructuring.
When you are bleeding red and have to make foundational changes ... things can get very dicey indeed.
Nikon has made missteps along the way that have hurt them in the long run.
Canon has as well, but they have deeper pockets.
Canon and Sony are far more diversified as well, though Nikon is trying to do that now.
This is part of that restructuring.
When you are bleeding red and have to make foundational changes ... things can get very dicey indeed.
Nikon has made missteps along the way that have hurt them in the long run.
Canon has as well, but they have deeper pockets.
Dec 11, 2019 13:38:08 #
joncogar wrote:
Nikon ends its authorized third-party repair progr... (show quote)
My short six month experience with Nikon and three repairs later definitely warrants access to fast service turnarounds. I no longer own anything Nikon BUT hope Nikon has plans in place to upgrade its authorized service centers to cover this decision!
bwa
Dec 11, 2019 13:42:00 #
Auto Repair Shops do not have a completely analogous situation with Dealers and Manufacturers, but as car sales eroded, the Manufacturers made it increasingly expensive and more difficult for independent Repair Shops to get the technical support for anything even moderately complicated. The strategy seemed to be to force car owners to deal more frequently with the Dealership Repair Shops, so they could increase profits there, where they could not with the Car Sales, themselves. If you notice, larger Dealerships have radically increased their Shop size, while independent shops have increasingly gone off into history.
Dec 11, 2019 14:26:38 #
I ran electronic service for over 40 years. Things have changed dramatically and most folks have no idea how complex it all is now. Take apart a modern camera or lens and prepare to be amazed. At some point it simply becomes too much to not have very dedicated, specific and up to date training and equipment. Administering all that WHILE trying to eek out a living is daunting and in most cases, not viable nowadays. Independent servicers struggle to stay in biz and keep up with the onslaught from multiple manufacturers. And conversely, the manufacturer must try to maintain the servicers level of quality, in an America where fewer people hold such skills.
Service has never been high margin. Again, most people have no idea how much is involved. They simply gripe and say things like "i dont know what could be wrong, cant be much, it worked yesterday".
To hold any chance of QC, factory specific service is what you want.
Service has never been high margin. Again, most people have no idea how much is involved. They simply gripe and say things like "i dont know what could be wrong, cant be much, it worked yesterday".
To hold any chance of QC, factory specific service is what you want.
Dec 11, 2019 15:21:01 #
joer wrote:
It doesn't matter any way because there are enough parts available to last until Nikon closes shop on sales as well. The industry is dying and Nikon is leading the way.
Wrong
Dec 11, 2019 15:24:57 #
I think Nikon just put the final naile in there coffin If I was to buy a new camera now after reading this I don't think it would be Nikon they need more places to bring your camera to.
Dec 11, 2019 15:37:14 #
damoran wrote:
I think Nikon just put the final naile in there coffin If I was to buy a new camera now after reading this I don't think it would be Nikon they need more places to bring your camera to.
Think biz. Once inefficient and essentially unmanagable "resources" are reduced, efforts and energy can be repositioned to better use. You want qualified factory trained and maintained service! Technology changed, cameras / lenses changed, times changed. Photographers should as well. You will see other manufacturers follow this. Its inevitable, as determined by the very nature of the products. Nikon is doing the right thing, imho.
Dec 11, 2019 17:36:36 #
WDT52
Loc: Sarasota, FL
The way I read this is that Nikon is shutting off parts for non-authorized repair facilities. "Nikon Inc has decided that it will no longer make repair parts available for purchase by repair facilities that have not been authorized by Nikon Inc to perform the camera repairs." It goes on to say "Nikon will continue to supply parts to authorized repair centers." Seems like a lot of panic over nothing.
Dec 11, 2019 17:56:00 #
billnikon wrote:
I have always sent my Nikon's to Melville, NY. Without issues. NO worries, your Nikon's will continue to get professional repairs in a reasonable amount of time. WHAT, ME WORRY!!!! I think NOT.
The Melville shop will be one of the two remaining shops, the other in LA. Fellow pros and longtime Nikon shooters I know have been complaining how long it takes to get older D3s and D4s repaired that they still heavily use as Nikon has been stopping parts from going to local pro repair shops. These pros report much longer waits for professional repairs (time is money without your gear) and higher costs from Nikon repair shops than the excellent local repair shops. Nikon's camera division needs money, they have admitted that themselves. They are looking for any and all ways to tighten up their ship, and keep all camera-related profits at home. That is the reality at Nikon now. IMHO it could backfire on Nikon as pros may reconsider sticking with Nikon. Amateurs may go many years or never that their gear needs repair. Pros often need work done each year or two as they put the most wear and tear on their gear. We all will watch this. Cheers
Dec 11, 2019 19:31:02 #
---the product's sales are slipping, soooo lets make our product--less appealing ? ? ?-----what ?-----brilliant
Dec 11, 2019 20:18:17 #
rjriggins11
Loc: Colorado Springs, CO
I've been a camera technician for over 30 years now and still find it difficult to see another of the camera companies going down hill. It happened for Minolta and Konica, Mamiya, Bronica and a multitude of others.
As for getting your camera equipment fixed, most repairs don't require factory service anyway and there are several qualified shops around, (including me). They're the same people you've been dealing with. They just get their repair parts from a different source now.
Nikons decisions haven't been too good lately. This one is going to cost a chunk of their market share. People don't like too wait.
As for getting your camera equipment fixed, most repairs don't require factory service anyway and there are several qualified shops around, (including me). They're the same people you've been dealing with. They just get their repair parts from a different source now.
Nikons decisions haven't been too good lately. This one is going to cost a chunk of their market share. People don't like too wait.
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