Luminar 4: I have had nothing but problems with this program. I finally was able to download the software and they sent me an activation code. I even copied the code and when i entered...

philo Loc: philo, ca

I have had nothing but problems with this program.
I finally was able to download the software and they sent me an activation code. I even copied the code and when i entered it and my email address they would not accept it.
They have the worst customer service; so i sent them an email, and now i wait for an answer.
Is anyone else having problems with this program?

wet3843

I have no problems with this software company. I have three different software programs and love them. I have dropped LR and never intend to return. I downloaded version 4 of Luminar and have used it successfully, still working thru the learning curve of the update but I do not intend to ever look back.

The only problem I ever had in the past I believe was due to my outdated and slow computer, once I upgraded to a new computer the problems disappeared. My problems were not restricted to Luminar but were with other computer programs as well.

philo Loc: philo, ca

glad to hear that it works for you.
I tried to reinstall and when a launch window came up.....it frozed

Jim Bianco

philo wrote:

I have had nothing but problems with this program.
I finally was able to download the software and they sent me an activation code. I even copied the code and when i entered it and my email address they would not accept it.
They have the worst customer service; so i sent them an email, and now i wait for an answer.
Is anyone else having problems with this program?

Yes, get rid of it . I had the same problem and they sent me an activation code and I could not get in They won't let you talk to someone the worst customer service I ever came across. I don't need this agrivation either. The free programes are better, no problems. GOOD LUCK. Jim Bianco

philo Loc: philo, ca

Jim Bianco wrote:

Yes, get rid of it . I had the same problem and they sent me an activation code and I could not get in They won't let you talk to someone the worst customer service I ever came across. I don't need this agrivation either. The free programes are better, no problems. GOOD LUCK. Jim Bianco

I agree 100%

joer Loc: Colorado/Illinois

philo wrote:

glad to hear that it works for you.
I tried to reinstall and when a launch window came up.....it frozed

Try updating your graphics driver. At first it would drop out while in use...windows suggested updating the graphics driver and I did...problem solved.

Blenheim Orange Loc: Michigan

philo wrote:

I have had nothing but problems with this program.
I finally was able to download the software and they sent me an activation code. I even copied the code and when i entered it and my email address they would not accept it.
They have the worst customer service; so i sent them an email, and now i wait for an answer.
Is anyone else having problems with this program?

Sorry to hear that you are having problems, philo.

It so happens that I have been testing Luminar 3 for a few days now with no problems. I see that the release date for Luminar 4 is today, so I will install it sometime today and let you know how it goes.

Too bad about the crappy tech support, because I think the software has a lot of promise.

Mike

philo Loc: philo, ca

I was hoping for the best for what they advertise what it would do.
As of right now it is a waste of time and money.

johnst1001a Loc: West Chester, Ohio

ditto, these people make it real difficult to get the software to load wit their mulyi digit codes. really bad if you had a upgrade as you have to enter prior code. i spent 2 hours so far. btw this no uncommon. had same issue with other photo software, same issue.

miked46 Loc: Winter Springs, Florida

for now I will stick with Luminar 3

Bogin Bob Loc: Tampa Bay, Florida

"They have the worst customer service; so I sent them an email, and now i wait for an answer.
Is anyone else having problems with this program?"

I have had no problems with customer service, (except all my 'brilliant' suggestions are not immediately implemented ) responses are typically within 24 hours. Their follow-through has been good and usually about a day (see my recent posts on Luminar re: Luminar 4 as a plug-in). However, my livelihood is NOT dependent on support's response time so it's not a problem to email and get a response in a day or so.

PJNIGHT Loc: MASSAPEQUA, NY

Yes, I had the same problem, but I was finally able to get to the their main page and it worked.
The problem was with my E Mail address.
Good Luck

Hamltnblue Loc: Springfield PA

Works fine for me
Do not try to manually enter any product code. There is always a chance of messing up a character. Instead just cut and paste.
Anyhow, if you do have an issue, there is still a long trial period that will allow you to run the product.

Hamltnblue Loc: Springfield PA

Works fine for me
Do not try to manually enter any product code. There is always a chance of messing up a character. Instead just cut and paste.
Anyhow, if you do have an issue, there is still a long trial period that will allow you to run the product.

baygolf Loc: DMV

I have not been able to download the application. Keep getting the message " We're having trouble connecting. ... please try again. On the webcast, they said that you needed to turn off your firewall and then do the download, so I did that and I still get the "... having trouble..." and no file. I think I had this same problem with Luminar 3 and they sent me the file w/ "msi" extension. So now I wait for CS to get back with me on how to download the file because turning off my firewall does not work.